Please keep replying to the same email so your replies will be appended to the same open ticket.
I have left a message for someone at our ecommerce company to get help with this issue and am waiting to hear back from them. We're still trying to figure out what's going on, so it's not something we have an immediate answer for, but we're working on it. Stay tuned!
EDIT: Have you contacted your bank to ask about this? The first amount is showing in our system as an authorization, not a charge. The authorization is made during checkout to ensure the account has enough money to cover the order, but we did not collect that money. We can't refund the authorization because the money hasn't entered our system.
It would be really helpful if you could call your bank, tell them this is supposed to have been an authorization, and ask them if it is showing up on their side as an authorization or as a charge. If they say it's an authorization, then the fact that they deducted money from you is their mistake that they need to fix. If they say you have really been charged three times, we need you to tell us that so we can look into it further. We can't go any farther with this until we know what your bank has to say.
Sorry this is so confusing.
I'm going out of town for a week, so please email Scott back after you've spoken to the bank. Thanks!