Telltale Games Forums - View Single Post - Can't Authenticate/Activate My Games (Mac)

Nintendork · 04/24/2012, 10:22 pm

I felt the need to create another thread, because the last one I had got taken over by people complaining about the Walking Dead getting delayed.

I recently bought the Walking Dead preorder/Almost Everything combo. I have downloaded and installed many of the games. But whenever I try to launch them, all I get is a page with background art, and a bunch of blank buttons and text fields. Since the text fields won't accept any input, I am unable to login and authorize my games.

I am not the 1st Mac user to experience this, here are some of the threads I've found discussing the same problem, or a very similar one. None of the threads I've read contain any effective answer from a Telltale employee, most of them don't even have a single response from a Telltale employee.

Here's one.

Another.

And Another.

It upsets me greatly that this is a problem that has existed for a few years and has not been officially addressed by Telltale.

In addition to my recent forum posts, I also sent in a handful of emails to the support email address. I have received 1 automated response, and one personal response advising me to try something I had already tried.

I understand that Telltale is having some big server issues, and are probably using all their resources to get those fixed, but this is a problem that appears to have been around since 2010, and should have been addressed by now.

I really want to play the games I bought. I request that this thread get acknowledged by a Telltale employee, and that I am given the solution to my problem, or, if no solution currently exists, an indication that a solution is being worked out.

Thank you, and please respond soon.

-Tim D

[Some more info on my situation:

Issue number I was given in the auto-response email: [issue-58120]

My computer specs:

Mac
OS X 10.7.3
2.7 GHz Intel Core i7
4 GB Memory
AMD Radeon HD 6630 256mb

Some of the things I've tried:
- "Turn off firewall/antivirus" (My firewall has been off the whole time, I don't have any anti virus programs)
- "Turn wifi off, try offline activation" (Problem persists, text fields remain empty, buttons stay blank)
- "Run the game from the Terminal" (Did nothing)
- "Reinstall/Redownload" (First thing I did, have tried it many times since)
- "Cry" (Almost...)
- "Change permissions/Try as Admin/convert file in disk utility" (None of that worked)
- "Download them from a different browser." (Switched browsers from Safari to Firefox, problem persists)
- "Rename the game files" (Enter in the file names by hand, but it didn't help. They were correct when I downloaded them, anyway.)

And pretty much everything else mentioned in the older threads I linked to. ]

04/24/2012, 10:22 pm	#1
Nintendork Junior Member Join Date: Apr 2012 Location: Bloomington, MN Posts: 22	Can't Authenticate/Activate My Games (Mac) I felt the need to create another thread, because the last one I had got taken over by people complaining about the Walking Dead getting delayed. I recently bought the Walking Dead preorder/Almost Everything combo. I have downloaded and installed many of the games. But whenever I try to launch them, all I get is a page with background art, and a bunch of blank buttons and text fields. Since the text fields won't accept any input, I am unable to login and authorize my games. I am not the 1st Mac user to experience this, here are some of the threads I've found discussing the same problem, or a very similar one. None of the threads I've read contain any effective answer from a Telltale employee, most of them don't even have a single response from a Telltale employee. Here's one. Another. And Another. It upsets me greatly that this is a problem that has existed for a few years and has not been officially addressed by Telltale. In addition to my recent forum posts, I also sent in a handful of emails to the support email address. I have received 1 automated response, and one personal response advising me to try something I had already tried. I understand that Telltale is having some big server issues, and are probably using all their resources to get those fixed, but this is a problem that appears to have been around since 2010, and should have been addressed by now. I really want to play the games I bought. I request that this thread get acknowledged by a Telltale employee, and that I am given the solution to my problem, or, if no solution currently exists, an indication that a solution is being worked out. Thank you, and please respond soon. -Tim D [Some more info on my situation: Issue number I was given in the auto-response email: [issue-58120] My computer specs: Mac OS X 10.7.3 2.7 GHz Intel Core i7 4 GB Memory AMD Radeon HD 6630 256mb Some of the things I've tried: - "Turn off firewall/antivirus" (My firewall has been off the whole time, I don't have any anti virus programs) - "Turn wifi off, try offline activation" (Problem persists, text fields remain empty, buttons stay blank) - "Run the game from the Terminal" (Did nothing) - "Reinstall/Redownload" (First thing I did, have tried it many times since) - "Cry" (Almost...) - "Change permissions/Try as Admin/convert file in disk utility" (None of that worked) - "Download them from a different browser." (Switched browsers from Safari to Firefox, problem persists) - "Rename the game files" (Enter in the file names by hand, but it didn't help. They were correct when I downloaded them, anyway.) And pretty much everything else mentioned in the older threads I linked to. ] Last edited by Nintendork; 04/25/2012 at 11:30 am. Reason: Added more things I've tried.