Here's my info:
1: Are you using a software firewall? If so, have you allowed access to the game?
Yes, but I turned it off for the game along with all other listed suggestions simultaneously, and it still doesn't work.
2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?
I'm using Lavasoft's Ad-Aware/Ad-watch Live SW. It is up to date, but I also disabled/exited it before running the program.
3: Does the game work if you run it while disconnected from the Internet?
It does not, even in combination with all other listed suggestions.
Thanks for helping to get to the bottom of this, Mike! We all appreciate it!!! :-)