Telltale Games Forums - View Single Post

firefly101 · 05/01/2012, 06:37 am

Hello,

I have been waiting 2 days for support and have had no reply to my emails, I sent 2 emails.

I have had a none working game for 3 days and I have an internet connection and no firewall issues etc. It says unable to connect to the server to authenticate my game.

I am a new buyer and never heard of your games before and thought I would give your company a try. But at this point I am not too happy with no customer support and buying a game I have to authenticate online with a server that doesnt work.

If for some reason this is a problem that cannot be fixed I would like a refund and my account on this site closed. As of right now I just threw $25 down the drain and wasted bandwidth downloading a game I cannot play.

A simple pass code would have worked without having to connect to an online server just to register your game. For 2 decades the old methods worked fine and now with Steam and this we have problem after problem that never existed before.

I suggest to anyone THINKING about buying any of these games to WAIT till we find out why their servers are not working, otherwise you have a game that is unplayable. As for customer service, I have not seen any yet in reply to my Emails.

05/01/2012, 06:37 am	#1
firefly101 Junior Member Join Date: May 2012 Posts: 2	Cannot login to server to play game. Hello, I have been waiting 2 days for support and have had no reply to my emails, I sent 2 emails. I have had a none working game for 3 days and I have an internet connection and no firewall issues etc. It says unable to connect to the server to authenticate my game. I am a new buyer and never heard of your games before and thought I would give your company a try. But at this point I am not too happy with no customer support and buying a game I have to authenticate online with a server that doesnt work. If for some reason this is a problem that cannot be fixed I would like a refund and my account on this site closed. As of right now I just threw $25 down the drain and wasted bandwidth downloading a game I cannot play. A simple pass code would have worked without having to connect to an online server just to register your game. For 2 decades the old methods worked fine and now with Steam and this we have problem after problem that never existed before. I suggest to anyone THINKING about buying any of these games to WAIT till we find out why their servers are not working, otherwise you have a game that is unplayable. As for customer service, I have not seen any yet in reply to my Emails.