This sounds like the game actually didn't get linked to your accounts properly for some reason.
I notified support about this thread, so i hope it will be fixed soon for you guys.
I moved your post into this thread, because it seems to be the same issue.
@Cattivo & integritus
I deleted your posts from the other thread, because that thread is about a similar looking but different issue.
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone.
My posts represent my personal opinion. I am a volunteer, not a TTG employee.