I find it highly unsatisfying that Telltale have yet to come up with an official fix for this. I've had this problem since a few weeks after Ep. 2 was released, and just look at the many threads in their official support forum. It's a support forum.... Which Telltale apparantly do not use.
The fact that many users have EMAILED Telltale and gotten exactly zero response from them is rather disheartening aswell. As it stands, I think the game itself is superb but I will NOT buy anything from Telltale again with this kind of customer service and appreciation (or lack thereof).