I have spent a week discussing with Steam, who have referred me to Telltale - saying they will not refund.
All you Einsteins recommending I talk to Steam, go away.
Telltale, please listen.
Your product is faulty. Under Australian law, you are required to provide a refund in circumstances where your product is not fit for service.
I demand a refund.
You ACKNOWLEDGE that you don't know how to fix your own broken product, you put up hours worth of recommended 'fixes', which as you know do NOTHING for the people who actually have the problem. You are WASTING MY TIME. Give me my money back.
And, out of courtesy. Reply.