There will always be a toxic element of people sullying such a community with unproductive complaints when a game like TWD becomes popular, but Telltale haven't really taken any assertive steps in communicating with the different groups of people waiting on them for information either throughout all this and things seem to have escalated with each release with the hostile comments. People are plainly frustrated and the more irritable voice their complaints in a more confrontational way as time goes on.
If Telltale really cared about keeping this forum a more happy enviroment they'd try a different approach but that hasn't happened as far as I've seen. Others have saw fit to make excuses for them but as far as I see it, it wouldn't harm them that much to step in more often and address peoples bigger complaints head on and get the word out better to what's going on behind the scenes, especially European Ps3 customer.
But... no big deal. Things will calm down after Episode 5 and you'll have your community back I should imagine, for what it's worth.