I have updated your account with a new serial number. Please log out of your account and then log back in and try to start the game again.
Unfotunately we cannot offer a refund for a digital title you purchased 6 months ago. I understand the problems you are having with Episode 4 and am happy to offer any assistance I can. If you have already tried a clean install on a computer that you've never installed the Walking Dead on, with no save data carried over, and still cannot get the game to run, then your account is probably the problem. Hopefully the new serial will resolve this. If not, I will put in a request to our Web team to investigate your account.
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