Originally Posted by Leroux
Why not? Your customers supported you by buying the games a lot earlier, directly from your website and partly at a higher price than the pre-orders on GOG. Why treat them worse than GOG's customers who get a DRM-free version and all the digital bonus content on top of it?
Your offer to ship free backup DVDs of the Sam & Max games with goodies are great for US customers, but Europeans have to pay about $20 extra shipping cost for that. Other indie developers managed to provide their early customers with GOG keys, too (e.g. Level Up Labs for Defender's Quest).
Ignoring these perfectly reasonable demands seems unwise in the long run. How hard can it be?
We are not asking you to update your builds, man. Do you mean that Gog.com single-handedly patched their own builds? You certainly most have done some work already here. What's the matter with you guys?