Originally Posted by mehaase
Charge it back on your credit card. Neither TTG nor Steam offers refunds under any conditions. There are dozens of other customers on here in the same exact situation.
Worst advice ever. Do not charge it back unless you want your steam account closed.
Also the statements that Steam doesn't refund under any circumstances is flat out false. I have been on steam for 8 years and have received several refunds. If the mistake is within the software and not user-based you WILL get one.
I doubt this is the case here, but just clarifying that.
OP, do you have enabled parental controls? is your windows account an administrator? Turn it off