Originally Posted by DjNDB
It's possible that your issue is caused by having multiple prefs.prop files, which sometimes happens for unknown reasons.
There should be only one prefs.prop, and that's in the savegame folder:
Mac: ~/Library/Application Support/Telltale Games/TheWalkingDead/
Please check if there are additional prefs.prop files in the install folder
(e.g. \Steam\SteamApps\common\the walking dead)
or its subfolders.
If so, make a backup copy of the prefs.prop and delete it from the install folder.
If that doesn't help try the steps below.
If you are playing through steam, you first need to disable steam cloud for TWD (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD").
Then make a backup copy of the savegame folder's prefs.prop, and then try copying the install folder prefs.prop to the savegame folder.
Thank you for your interest, however, I'm not looking for a "hack", I'm looking for an official response and a real fix. I should not have to fix a game that has made millions of dollars for a company that isn't willing to support its faulty product. I will give a reasonable amount of time before I make an official complaint.
Also, I only have one saved game file.