Please download my new Support Tool
It's basically just a batch file that creates a dxdiag file, searches for prefs.prop locations, and zips the information using an included zip tool.
Unzip the "Support_Tool.zip", run "create_support_data.bat" and follow the instructions on the screen. A "File not found" error can show up, but that's usually about the prefs.prop in the install folder, and that's a good thing.
It will create a "support_data.zip". Please attach that file to a new reply to this thread.