I have looked into this issue and a reply was made to you from Claim Support because there was information missing from your claim form. Since claims were addressed in the order they were received, it took some time to reach yours, but the email requesting more information was sent to you because information was missing. I have searched through the Support database and found an Open ticket you sent in a few days ago, but I have not had a chance to address it yet. Since this ticket is in regards to the same issue, I will close it now. If you have any questions, you can reopen this ticket or post on the forums.
Please note, that due to the quantity of claims we've received for Xbox Codes, it will take some time to work through each of them. If any of these claims are missing information, a request will be sent back for the missing information.