Telltale Games

JD914 · 04/20/2009, 03:18 pm

When I start the game the launch menu pops up. The problem is after I click on the blue launch button the launch menu disappears and the game never starts. I have redownloaded and re-installed the game numerous times but the same thing happens. Any advice?

Will · 04/20/2009, 05:44 pm

Hmm, there are a couple of things this could be. Let's try clean booting your computer to see if anything is interfering with the startup of the game:

To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

JD914 · 04/20/2009, 07:40 pm

I tried the clean booting and unfortunately that didn't work

Will · 04/21/2009, 02:13 pm

Ok, then I'll need to know a bit more about your computer.

Go to your Start menu and click on Run.
Type in "dxdiag" and hit enter
Then go to the Display tab
While here, the useful things for us:
Name:
Current Display Mode:
Main Driver:
Version:
Date:

JD914 · 04/21/2009, 08:03 pm

okay, here is my info:

Name: NVIDIA GeForce 9400 GT
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Main Driver: nv4_disp.dll
Version: 6.14.0011.7779
Date: 7/26/2008

Will · 04/22/2009, 02:38 pm

Let's start by updating your graphics driver: http://www.nvidia.com/object/winxp_182.50_whql.html

JD914 · 04/22/2009, 06:16 pm

I updated the graphics card, but still not working yet.

Will · 04/23/2009, 09:44 am

Do you have any kind of debugging tools (like Process Explorer) or cd cloning tools (like Daemon Tools or Alcohol)?

JD914 · 04/23/2009, 08:24 pm

I don't have any of the programs that you named, but I don't know if I may have another debugging program. would there be a way to find out? or possibly a way to disable any?

Will · 04/24/2009, 10:41 am

If you don't know if you have any debugging software, then I can guarantee that you don't. The only other thing I can think of would be to re-update your DirectX. http://www.microsoft.com/downloads/d...displaylang=en

If that doesn't solve it for you, I'm afraid you are going to have to write in to support@telltalegames.com and ask them to refund your money. I can't think of any other reason why your computer shouldn't work. It seems to meet all of the standard reqs.

04/20/2009, 03:18 pm	#1
JD914 Junior Member Join Date: Apr 2009 Posts: 5	Wallace and Gromit won't Launch When I start the game the launch menu pops up. The problem is after I click on the blue launch button the launch menu disappears and the game never starts. I have redownloaded and re-installed the game numerous times but the same thing happens. Any advice?

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04/20/2009, 05:44 pm	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hmm, there are a couple of things this could be. Let's try clean booting your computer to see if anything is interfering with the startup of the game: To Boot Clean in Windows XP 1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Process SYSTEM.INI file 4. Uncheck Process WIN.INI file 5. Uncheck Load Startup Items 6. Click on the Services tab 7. At the bottom, check Hide All Microsoft Services 8. Uncheck all boxes in the window or click the button labeled Disable All 6. Click OK 7. Click Restart 8. After reboot, run game to see if it works. After performing the necessary steps, restore your system by doing the following: 1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. On the General tab, choose Normal Startup 3. Click OK 4. Click YES, when asked to restart your computer

04/20/2009, 07:40 pm	#3
JD914 Junior Member Join Date: Apr 2009 Posts: 5	I tried the clean booting and unfortunately that didn't work

04/21/2009, 02:13 pm	#4
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Ok, then I'll need to know a bit more about your computer. Go to your Start menu and click on Run. Type in "dxdiag" and hit enter Then go to the Display tab While here, the useful things for us: Name: Current Display Mode: Main Driver: Version: Date:

04/21/2009, 08:03 pm	#5
JD914 Junior Member Join Date: Apr 2009 Posts: 5	okay, here is my info: Name: NVIDIA GeForce 9400 GT Current Display Mode: 1024 x 768 (32 bit) (60Hz) Main Driver: nv4_disp.dll Version: 6.14.0011.7779 Date: 7/26/2008

04/22/2009, 02:38 pm	#6
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Let's start by updating your graphics driver: http://www.nvidia.com/object/winxp_182.50_whql.html

04/22/2009, 06:16 pm	#7
JD914 Junior Member Join Date: Apr 2009 Posts: 5	I updated the graphics card, but still not working yet.

04/23/2009, 09:44 am	#8
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Do you have any kind of debugging tools (like Process Explorer) or cd cloning tools (like Daemon Tools or Alcohol)?

04/23/2009, 08:24 pm	#9
JD914 Junior Member Join Date: Apr 2009 Posts: 5	I don't have any of the programs that you named, but I don't know if I may have another debugging program. would there be a way to find out? or possibly a way to disable any?

04/24/2009, 10:41 am	#10
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	If you don't know if you have any debugging software, then I can guarantee that you don't. The only other thing I can think of would be to re-update your DirectX. http://www.microsoft.com/downloads/d...displaylang=en If that doesn't solve it for you, I'm afraid you are going to have to write in to support@telltalegames.com and ask them to refund your money. I can't think of any other reason why your computer shouldn't work. It seems to meet all of the standard reqs.