Telltale Games

MargateMan · 11/16/2006, 06:26 am

I recently purchased Ankh and Sam & Max from this site. And while Sam & Max activated fine and works, I get told "The name/key you entered does not appear to be valid. Please try again" when I enter in the details to activate Ankh. The game is listed in the email as purchased, and I use the same details as for Sam & Max (as both were ordered together- so its the same order number), which as I said worked. I tried to email the technical support, but always get the email sent back as 'failed'. Can you help me?
Thanks

gilfe · 11/16/2006, 06:41 am

Send a PM to emily with your data + hardware fingerprint.

MargateMan · 11/16/2006, 06:48 am

Cheers, thanks for the help.

Emily · 11/16/2006, 08:29 am

I replied to your PM.

What address are you trying to send the email to?

hikari · 11/19/2006, 04:52 am

I have the same problem; even using the manual registration doesn't work - it won't accept the key.

Emily · 11/19/2006, 10:41 am

hikari, did we send you an activation key? The manual activation (through "Activation Support") only works if you send us your hardware fingerprint and we send back an activation key.

If you haven't done this yet, please click Activation Support and follow the instructions to get an activation key. If you have done this already, reply to the support email and say that it didn't work so we can troubleshoot it.

hikari · 11/22/2006, 03:22 am

Quote:

Originally Posted by Emily

If you haven't done this yet, please click Activation Support and follow the instructions to get an activation key. If you have done this already, reply to the support email and say that it didn't work so we can troubleshoot it.

Yes, it was a key sent to me after I sent the hardware fingerprint.

And I've already done that, although I think that was DigitalRiver rather than TTG and the last e-mail basicly said "We can't help you then, you'll need to contact Technical Support" directly.

Emily · 11/22/2006, 06:53 am

There was something wrong with the file DR was using to make the keys, which is probably why it didn't work. (That's been fixed now.)

Anyway, send me your hardware fingerprint and I'll get you a working key right away. Also, if you could please forward your email exchange with Digital River to me, I'd appreciate it (emily-at-telltalegames.com).

hikari · 11/22/2006, 07:01 am

Heh, I can see how that could be a problem.

Will PM that now - I've decided to give up on work for the day, heh.

11/16/2006, 06:26 am	#1
MargateMan Junior Member Join Date: Nov 2006 Posts: 2	Problem activating Ankh I recently purchased Ankh and Sam & Max from this site. And while Sam & Max activated fine and works, I get told "The name/key you entered does not appear to be valid. Please try again" when I enter in the details to activate Ankh. The game is listed in the email as purchased, and I use the same details as for Sam & Max (as both were ordered together- so its the same order number), which as I said worked. I tried to email the technical support, but always get the email sent back as 'failed'. Can you help me? Thanks

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11/16/2006, 06:41 am	#2
gilfe Junior Member Join Date: Nov 2006 Posts: 23	Send a PM to emily with your data + hardware fingerprint.

11/16/2006, 06:48 am	#3
MargateMan Junior Member Join Date: Nov 2006 Posts: 2	Cheers, thanks for the help.

11/16/2006, 08:29 am	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I replied to your PM. What address are you trying to send the email to?

11/19/2006, 04:52 am	#5
hikari Junior Member Join Date: Nov 2006 Posts: 3	I have the same problem; even using the manual registration doesn't work - it won't accept the key.

11/19/2006, 10:41 am	#6
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	hikari, did we send you an activation key? The manual activation (through "Activation Support") only works if you send us your hardware fingerprint and we send back an activation key. If you haven't done this yet, please click Activation Support and follow the instructions to get an activation key. If you have done this already, reply to the support email and say that it didn't work so we can troubleshoot it.

11/22/2006, 06:53 am	#8
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	There was something wrong with the file DR was using to make the keys, which is probably why it didn't work. (That's been fixed now.) Anyway, send me your hardware fingerprint and I'll get you a working key right away. Also, if you could please forward your email exchange with Digital River to me, I'd appreciate it (emily-at-telltalegames.com).

11/22/2006, 07:01 am	#9
hikari Junior Member Join Date: Nov 2006 Posts: 3	Heh, I can see how that could be a problem. Will PM that now - I've decided to give up on work for the day, heh.