Telltale Games

Lando · 11/28/2006, 09:44 am

Something like 3 weeks ago I was glad to hear that Sam n' Max 2 has finally been released and therefore bought it immediately, plus a Sam n' Max Crossbones T-Shirt. Well I wired the money on 4th November and I am still waiting for the products. I have to add, that I live in Germany and I wired the money to an account which I guess collects the money from customers in Germany. Is the waiting time normal? Can I get information about the status of my order somewhere? I also received an email telling me that the shirts were not in stock at that moment. do they hold back the game until the shirts are available? can I get only the game?
I'd really like to play it

well, hope someone can help

ah and when I try to send this to support@telltalegames.com I only get a mailer deamon. any other email?

Lando

tabacco · 11/28/2006, 10:04 am

Can you send me a PM with the mailer-daemon response you got back?

Emily · 11/28/2006, 12:41 pm

Hi Lando,

I just looked up your order using your email address and it is settled. You can download your game here: http://www.telltalegames.com/download/cultureshock

To activate it, click "I've already purchased this" on the first game screen and enter your order number and the password you created when you ordered. I will send you the order number in a PM.

What size shirt did you order?

EDIT: By the way, our system shows that you were sent an order confirmation on 11/8, which is when the payment went through. You didn't receive it?

Lando · 11/28/2006, 02:24 pm

thanks a lot! I didn't expect a reply so fast.

it works now. i don't think i received the order confirmation, but maybe I just missed it somehow. anyway, thanks again for the good support.

Sam n' Max has always been great

ah shirt size, L i believe, could also be M

Emily · 11/28/2006, 03:23 pm

Medium was backordered for a little while, so that could be why it's delayed. We're sending a new shipment over in the next week or so, so I think the shirt should ship pretty soon.

11/28/2006, 09:44 am	#1
Lando Junior Member Join Date: Nov 2006 Posts: 2	No Sam n' Max2 after a month Something like 3 weeks ago I was glad to hear that Sam n' Max 2 has finally been released and therefore bought it immediately, plus a Sam n' Max Crossbones T-Shirt. Well I wired the money on 4th November and I am still waiting for the products. I have to add, that I live in Germany and I wired the money to an account which I guess collects the money from customers in Germany. Is the waiting time normal? Can I get information about the status of my order somewhere? I also received an email telling me that the shirts were not in stock at that moment. do they hold back the game until the shirts are available? can I get only the game? I'd really like to play it well, hope someone can help ah and when I try to send this to support@telltalegames.com I only get a mailer deamon. any other email? Lando

11/28/2006, 12:41 pm	#3
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi Lando, I just looked up your order using your email address and it is settled. You can download your game here: http://www.telltalegames.com/download/cultureshock To activate it, click "I've already purchased this" on the first game screen and enter your order number and the password you created when you ordered. I will send you the order number in a PM. What size shirt did you order? EDIT: By the way, our system shows that you were sent an order confirmation on 11/8, which is when the payment went through. You didn't receive it? Last edited by Emily; 11/28/2006 at 12:47 pm.

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11/28/2006, 10:04 am	#2
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Can you send me a PM with the mailer-daemon response you got back?

11/28/2006, 02:24 pm	#4
Lando Junior Member Join Date: Nov 2006 Posts: 2	thanks a lot! I didn't expect a reply so fast. it works now. i don't think i received the order confirmation, but maybe I just missed it somehow. anyway, thanks again for the good support. Sam n' Max has always been great ah shirt size, L i believe, could also be M

11/28/2006, 03:23 pm	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Medium was backordered for a little while, so that could be why it's delayed. We're sending a new shipment over in the next week or so, so I think the shirt should ship pretty soon.