Telltale Games

Emily · 12/04/2006, 10:46 am

We want to see how VAT and other taxes display to European users when you check out in our store. Unfortunately we can't test this since our credit cards are not based in Europe.

If you bought Sam & Max (or another product that resulted in VAT or other taxes), were the taxes presented to you before you hit the submit button on your purchase? If not, were they presented to you at any time during the checkout process?

If someone could send in a screenshot that'd be great, but if not, just telling us if you remember seeing the taxes during your checkout process will help. Thank you!

roboculture · 12/04/2006, 11:13 am

For me, i saw the VAT taxes before i pressed the Order button when im ordered Sam&max collection ED. (Order from Sweden)

Mirko · 12/05/2006, 01:40 am

I just ordered Sam and Max Culture Shock from Germany using PayPal, or at least tried to, as there was an error at the end, and i did not receive any email yet (the money was withdrawn from the PayPal Account, so perhaps i just have to wait a while, or should a write a PM to you?), but i took the screenshot you wanted. The Tax was shown before I could submit the order.

EDIT: I didn't get an Email Confirmation from Telltale or Digital River yet, but using the Order Number in the PayPal transaction (for which Paypal sent me a mail) and my password seems to work.

Emily · 12/05/2006, 06:29 am

Thanks for the screenshot. I'm glad to see the tax is being displayed at checkout!

As long as you were able to activate the game and you have your order number, don't worry about the confirmation email. Sometimes the confirmations get stuck in people's spam filters.

12/04/2006, 10:46 am	#1
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	can someone in Europe help me out? We want to see how VAT and other taxes display to European users when you check out in our store. Unfortunately we can't test this since our credit cards are not based in Europe. If you bought Sam & Max (or another product that resulted in VAT or other taxes), were the taxes presented to you before you hit the submit button on your purchase? If not, were they presented to you at any time during the checkout process? If someone could send in a screenshot that'd be great, but if not, just telling us if you remember seeing the taxes during your checkout process will help. Thank you!

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12/04/2006, 11:13 am	#2
roboculture Junior Member Join Date: Nov 2006 Posts: 2	For me, i saw the VAT taxes before i pressed the Order button when im ordered Sam&max collection ED. (Order from Sweden)

12/05/2006, 06:29 am	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Thanks for the screenshot. I'm glad to see the tax is being displayed at checkout! As long as you were able to activate the game and you have your order number, don't worry about the confirmation email. Sometimes the confirmations get stuck in people's spam filters.