Telltale Games

jmm · 07/08/2009, 07:59 pm

The process just dies.
I was lucky enough to be able to activate and launch TOMI the first time (from the installer). But after quitting the game I'm unable to launch the launcher (

).

What I tried:
-Reboots
-Uninstall/Reinstall
-Uninstall, Deep registry cleanup, Install
-Deleting IE 8 data (cookies, temporary files, etc)
-IE8 settings reset
-Cursing and Screaming
-Stomping my head into my desk (and wall, some time later)

Workaround:
-Since I have Windows 7 dual booting with XP. I used XP to install and play the game.

System Info:
AMD Athlon 64 X2 Dual Core
4 Gb Installed RAM
Windows 7, 64 bit Version, Ultimate Edition. Build 7100. English.
2xNVIDIA GeForce 8400
IE 8 for Win7, latest updates

Some technical stuff beyond this point
Problem: Access Violation - Address could not be read
Module: Apphelp.dll
Symbol: LUEnumImportedModules +22

If you need it, I can send you the dump file (I can't get too far with the problem without TOMI's symbols)

-------
Next Report
-------
The launcher goes into a Wait function and never exits (Ok, I waited for 20 minutes).
Problem: AppHang
Symbol: ZwWaitForMultipleObjects

Unfortunately I don't have a crash dump for this event.

Will · 07/09/2009, 09:57 am

Thanks for all the info jmm. I've sent it over to seg, who tends to be better with this sort of thing.

*Seg* · 07/09/2009, 10:54 am

Do you have Visual studio or some kind of debugger? Looks like a debugger of some sort is attempting to attach to the process, which would cause hilarity (crashes) to ensue.

jmm · 07/09/2009, 06:45 pm

Well I do have: Several development IDEs, Windows SDK, DirectX SDK, Windows Debugging tools. Take your poison

I could try removing those but I'll have to reinstall them later.
One thing that I did no try is to change compability settings, maybe a SHIM is misbehaving (or has a bug!?)

I'll post my findings later

Turophile · 07/09/2009, 08:06 pm

Quote:

Originally Posted by jmm

Well I do have: Several development IDEs, Windows SDK, DirectX SDK, Windows Debugging tools. Take your poison

I could try removing those but I'll have to reinstall them later.
One thing that I did no try is to change compability settings, maybe a SHIM is misbehaving (or has a bug!?)

I'll post my findings later

TMI launches (launcher and all) on my laptop -- but is unplayable due to old/laptop hardware. It has Visual Studio 2008 Professional on it, and the Windows SDK for Vista/2008 Server, so it shouldn't be either of them... (Hopefully saves you the painful uninstall of VS2008 which takes forever to install even on a quad core!)

jmm · 07/09/2009, 09:57 pm

Ok got it to work again.
In short, it only works IF
a) It is run after the installer completes
b) There are no config/save files left (after uninstall)

So my guess is that the problem lies on writing something to either the registry after launching the game from the launcher (Start the game process, then write something perhaps) or the configuration into the props file (after quitting the game, but I find this highly improbable to be the cause)

That change in configuration makes the launcher fail on start (thinking about it: maybe its the flag that tells the launcher to go to the registration or registration check page, which is no longer used after activating the game)

07/08/2009, 07:59 pm	#1
jmm Fremen Fedaykin Join Date: Apr 2007 Location: Arrakis (also known as Dune) Posts: 1,177	TOMI Launcher crash The process just dies. I was lucky enough to be able to activate and launch TOMI the first time (from the installer). But after quitting the game I'm unable to launch the launcher (). What I tried: -Reboots -Uninstall/Reinstall -Uninstall, Deep registry cleanup, Install -Deleting IE 8 data (cookies, temporary files, etc) -IE8 settings reset -Cursing and Screaming -Stomping my head into my desk (and wall, some time later) Workaround: -Since I have Windows 7 dual booting with XP. I used XP to install and play the game. System Info: AMD Athlon 64 X2 Dual Core 4 Gb Installed RAM Windows 7, 64 bit Version, Ultimate Edition. Build 7100. English. 2xNVIDIA GeForce 8400 IE 8 for Win7, latest updates Some technical stuff beyond this point Problem: Access Violation - Address could not be read Module: Apphelp.dll Symbol: LUEnumImportedModules +22 If you need it, I can send you the dump file (I can't get too far with the problem without TOMI's symbols) ------- Next Report ------- The launcher goes into a Wait function and never exits (Ok, I waited for 20 minutes). Problem: AppHang Symbol: ZwWaitForMultipleObjects Unfortunately I don't have a crash dump for this event.

07/09/2009, 10:54 am	#3
Seg Telltale Team Join Date: Oct 2006 Location: San Rafael, CA Posts: 383	Do you have Visual studio or some kind of debugger? Looks like a debugger of some sort is attempting to attach to the process, which would cause hilarity (crashes) to ensue. __________________ Seg Special Projects Producer Telltale Games (Formerly a Content Programmer, 2010-2011) (Formerly the Build & Distribution Engineer, 2007-2010)

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07/09/2009, 09:57 am	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Thanks for all the info jmm. I've sent it over to seg, who tends to be better with this sort of thing.

07/09/2009, 06:45 pm	#4
jmm Fremen Fedaykin Join Date: Apr 2007 Location: Arrakis (also known as Dune) Posts: 1,177	Well I do have: Several development IDEs, Windows SDK, DirectX SDK, Windows Debugging tools. Take your poison I could try removing those but I'll have to reinstall them later. One thing that I did no try is to change compability settings, maybe a SHIM is misbehaving (or has a bug!?) I'll post my findings later

07/09/2009, 09:57 pm	#6
jmm Fremen Fedaykin Join Date: Apr 2007 Location: Arrakis (also known as Dune) Posts: 1,177	Ok got it to work again. In short, it only works IF a) It is run after the installer completes b) There are no config/save files left (after uninstall) So my guess is that the problem lies on writing something to either the registry after launching the game from the launcher (Start the game process, then write something perhaps) or the configuration into the props file (after quitting the game, but I find this highly improbable to be the cause) That change in configuration makes the launcher fail on start (thinking about it: maybe its the flag that tells the launcher to go to the registration or registration check page, which is no longer used after activating the game)