The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Shopping or Activation Support

Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 12/28/2006, 10:32 pm   #1
GetSource
Junior Member
 
Join Date: Dec 2006
Posts: 1
Default Changing Email Address & Redownloading

I received Sam & Max Season 1 for Christmas from my parents who were not yet signed up, so I signed up with their email address to be able to download the game. I later found out that the only way you can download the preactivated version of the game is to download upon purchase. Is there some way I can get access to that download again for archival purposes?

Secondly, I'd like to receive the next episode notices at my own email address. Is there a way I can change the email address associated with my account?

Let me know if there's any information you need from me. The purchase is associated with the account I'm posting from.

Thanks,
Mike (GS)
GetSource is offline   Reply With Quote
Old 12/29/2006, 10:45 am   #2
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Please send me a PM with the order number, the email address you're using now, and the new email address you want associated with it, and I can make these changes for you. Once those changes are made you should get alerts about the future episodes to your own email address.

I can send you the download link if you want to make a backup, but saving the setup file from the "preauthorized" version at that download link doesn't necessarily mean the game won't need to be activated again if you install it on a different computer. Do you know the password associated with the order? That and the order number can be used to reactivate the game.
Emily is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Is It Possible to Change Email Address? mudge Forum & Site Help 8 05/18/2012 02:53 am
Bought Sam & Max full season, had to change email address turacin Shopping or Activation Support 1 04/02/2007 04:45 am
Waiting the email... diegomenezes Shopping or Activation Support 1 01/09/2007 07:07 am
Getting email on the wrong email adr nextnx Shopping or Activation Support 1 01/07/2007 05:00 pm
can't change email address on the site anonima Forum & Site Help 2 09/13/2005 03:27 pm


All times are GMT -8. The time now is 01:51 pm.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy