Problems on Windows 7 64-bit

[Estel]

Originally Posted by sobits

System is very up to date with Nvidia Gforce 280GTX, Core2Quad Q9550 CPU etc. so I don't see any issues there. Monitor is running natively in 1650x1080.

I'm sorry. You don't have a good enough graphics card.

[goweb]

Originally Posted by Estel

But Telltale need only distribute the end-user runtimes, not the SDK.

It IS the end-user runtime that is being distributed. You can download it yourself here. What's being installed are "the bi-monthly D3DX, XInput, and Managed DirectX components". It means that anything new that has been introduced with an SDK update can be used.

I don't know what the problem is - as I said, pretty much all newer games expect you to do this.

[CuriosTiger]

Originally Posted by jmm

Hey, I'm only trying to help here.

I asked because I installed it just fine and I have UAC enabled (I develop software so I have UAC enabled to check if my software works with UAC)

Are you running Build 7100? English Version?

Yes, build 7100, Ultimate, US English.

[CuriosTiger]

Originally Posted by goweb

It IS the end-user runtime that is being distributed. You can download it yourself here. What's being installed are "the bi-monthly D3DX, XInput, and Managed DirectX components". It means that anything new that has been introduced with an SDK update can be used.

I don't know what the problem is - as I said, pretty much all newer games expect you to do this.

I guess I'm not much of a gamer; this is the first game I've bought in a long time. Even so, the amount of these "updates" is ridiculous. So none of this comes with the OS (even the ones released before the OS shipped) and it's not possible to simply provide the latest update, rather than ALL of them?

I mean, the amount of updates I had to download DWARFED the game itself.

[CuriosTiger]

I was able to resolve the speed issue, albeit at a cost of about $75 for a new video card. Granted, I'd relied on integrated graphics before; however, those integrated graphics were of a fairly modern geforce variety with 256MB of RAM. The new card, a GeForce 9400GT with 1GB VRAM, scores a 4.7 for 3D graphics performance, compared to a 3.4 on the integrated graphics. I guess I just didn't realize how complex the graphics are to render.

I am more miffed about the installation issue. The "run as administrator" trick worked for me as well, but it infuriates me:

- There should be NO reason why a GAME should need administrative privileges on my machine
- If there is some reason of which I am unaware, the installer should INFORM ME and politely bring up a UAC prompt, not silently fail in weird and bizarre ways.

Anyway. End rant.

[flochen]

Didn't work for me, too (x64, Win7 Build7100) - thanks for the hint with running the installer as admin.

This is rly bad design if it installs, let's you play but after that won't work anymore

[kino]

Having the same issue here on Win7 x64 as well. The start menu link gives out the same error message. It's okay though, I can juste create a shortcut to the actual exe.

I also didn't mind the additional 15 minutes DX download all that much. I assume this is a Microsoft issue more than it is Telltale's.

[Will]

Yeah, it's pretty absurd that Microsoft doesn't include the most recent DX9 stuff in their operating systems. Especially since DX10 and 11 doesn't actually replace DX9.

[kino]

Just make sure to include all the necessary runtimes when you ship the game on disc

[Will]

They will be

[CuriosTiger]

Originally Posted by Will

They will be

How about a fix for the installer issue? That one doesn't seem to be Microsoft's fault. :P

[Turophile]

Originally Posted by CuriosTiger

- There should be NO reason why a GAME should need administrative privileges on my machine

1. Program Files is not open to normal user writing;
2. "Windows installer" (the library/background service) is owned by the administrator (go figure).

Originally Posted by CuriosTiger

- If there is some reason of which I am unaware, the installer should INFORM ME and politely bring up a UAC prompt, not silently fail in weird and bizarre ways.

If you have UAC on, it should bring up a prompt, unless UAC believes it to be malware.

That would be Microsoft's fault. The amount of installers I have personally seen evaluated as malware is insane. Certain (and they shall remain unnamed) updates from the Microsoft download site have been seen to silently fail too. All in the name of security.

[kino]

For the record, I did get the UAC prompt. The install still gave the Game menu shortcut problem. I don't quite get the difference between accepting a UAC prompt and executing as admin, TBH. Shouldn't they be the same thing?

And can it technically be deemed Telltale's fault if it only occurs on Windows 7, an unreleased OS we're all experimentally running in its non-final form?

[CuriosTiger]

Originally Posted by Turophile

1. Program Files is not open to normal user writing;
2. "Windows installer" (the library/background service) is owned by the administrator (go figure).

This is for the installer. Installlers normally run with administrative privileges under Windows 7, and I did get (and accepted) the UAC prompt for the installer.

My objection is to the GAME running with administrative privileges, not the installer.

Originally Posted by Turophile

If you have UAC on, it should bring up a prompt, unless UAC believes it to be malware.

That would be Microsoft's fault. The amount of installers I have personally seen evaluated as malware is insane. Certain (and they shall remain unnamed) updates from the Microsoft download site have been seen to silently fail too. All in the name of security.

The installer brings up the prompt fine. But to get the shortcuts to work, I had to first delete them, then put the actual executable into compatibility mode (XPSP2 is what I chose) *and* give it administrative privileges.

After I did that, recreating the shortcut manually works perfectly, although of course it, too, now requires a UAC prompt.

[kino]

I don't think you have to do that. I know I didn't. Just navigate to the program files (x86) directory where the game is installed and launch the .exe. It works for me with no special compatibility settings.

[CuriosTiger]

I like being able to launch my games from the start menu or from the games explorer, as opposed to having to manually navigate four layers deep in my folder hierarchy to play.

There's no reason that SHOULDN'T work, and as someone else pointed out, Windows 7 won't be "experimental" come October. I'm guessing it's a simple fix, and I'd encourage TellTale to look into it, release an updated version of Episode 1 that fixes it, and ensure the bug is not in future episodes.

[CuriosTiger]

Not to mention, another thread seemed to indicate that TellTale actually took the effort to code in support for the Games Explorer, which means they've developed for Windows 7.

[Itchrelief]

Originally Posted by CuriosTiger

Not to mention, another thread seemed to indicate that TellTale actually took the effort to code in support for the Games Explorer, which means they've developed for Windows 7.

I thought Vista also included Games Explorer?

Anyways, I expect the fix for this to come out... oh about when Win7 hits the store shelves

It seems they've got enough on their plate as it is, gotta triage.