Telltale Games

grhm · 07/14/2009, 12:20 pm

Hi,

I found out about this new Monkey Island game and bought it straight away.

Didn't occur to me that an MI game would have such a high graphics demands.

I've tried it on my laptop, my wife laptop and my parents desktop. None work. The graphics appear were dark, with large bits missing. The menu only has text on a black background on two of the three machines. And all three end up crashing and dying - haven't even managed to get to see all of the openning cut scene yet.

What recourse do I have? Stupidly I've bought the whole series and it's useless to me.

I've ensred both laptops have the latest ATI drivers but to no avail.

What can I do. I was so looking forward to some piratey fun -

zoobtro · 07/14/2009, 12:29 pm

Quote:

Originally Posted by grhm

What can I do.

your options are refund, upgrade or wii

grhm · 07/14/2009, 12:51 pm

My laptop has a Mobility Radeon 7000 IGP - which AIUI is a directx9 card (see http://ati.amd.com/products/Mobility.../features.html) and has 64MB.

I've checked my wife laptop - it a Mobility Radeon 9000 - which is a directx8.1 card - again with 64MB.

The specs over at http://www.telltalegames.com/store/talesofmonkeyisland state 64MB DirectX 8.1 should be OK.

I've got the graphic setting set to 1 (the lowest) - but to no avail.

grhm · 07/14/2009, 12:53 pm

Quote:

Originally Posted by zoobtro

your options are refund, upgrade or wii

Upgrade and wii aren't viable. Can't afford to buy a new laptop or console just to play MI

How do I go about a refund?

Will · 07/14/2009, 12:57 pm

Email support@telltalegames.com and we will take care of you.

Belcaw · 07/14/2009, 01:07 pm

It's been a super long time since I've programmed games; but what you're describing could be as simple as updating not just the graphics card drivers (which you said you did); but also updating your version of DirectX.

You can get the latest version here: http://www.microsoft.com/games/en-US...rectX10-a.aspx

Hope this helps..

-belcaw

grhm · 07/14/2009, 11:55 pm

The install program for ToMI did update the directX - and I then had a go running the directX diagnostic tool - it seems to think the directX was uptodate - all tests passed - including the directx 8,9 and I think 10 tests.

07/14/2009, 12:20 pm	#1
grhm Junior Member Join Date: Jul 2009 Posts: 4	ToMI Problems Hi, I found out about this new Monkey Island game and bought it straight away. Didn't occur to me that an MI game would have such a high graphics demands. I've tried it on my laptop, my wife laptop and my parents desktop. None work. The graphics appear were dark, with large bits missing. The menu only has text on a black background on two of the three machines. And all three end up crashing and dying - haven't even managed to get to see all of the openning cut scene yet. What recourse do I have? Stupidly I've bought the whole series and it's useless to me. I've ensred both laptops have the latest ATI drivers but to no avail. What can I do. I was so looking forward to some piratey fun -

07/14/2009, 01:07 pm	#6
Belcaw Junior Member Join Date: Jul 2009 Posts: 4	DirectX? It's been a super long time since I've programmed games; but what you're describing could be as simple as updating not just the graphics card drivers (which you said you did); but also updating your version of DirectX. You can get the latest version here: http://www.microsoft.com/games/en-US...rectX10-a.aspx Hope this helps.. -belcaw

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07/14/2009, 12:51 pm	#3
grhm Junior Member Join Date: Jul 2009 Posts: 4	My laptop has a Mobility Radeon 7000 IGP - which AIUI is a directx9 card (see http://ati.amd.com/products/Mobility.../features.html) and has 64MB. I've checked my wife laptop - it a Mobility Radeon 9000 - which is a directx8.1 card - again with 64MB. The specs over at http://www.telltalegames.com/store/talesofmonkeyisland state 64MB DirectX 8.1 should be OK. I've got the graphic setting set to 1 (the lowest) - but to no avail.

07/14/2009, 12:57 pm	#5
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Email support@telltalegames.com and we will take care of you.

07/14/2009, 11:55 pm	#7
grhm Junior Member Join Date: Jul 2009 Posts: 4	The install program for ToMI did update the directX - and I then had a go running the directX diagnostic tool - it seems to think the directX was uptodate - all tests passed - including the directx 8,9 and I think 10 tests.