Telltale Games

Graxer · 07/16/2009, 09:32 am

When I originally downloaded the demo, just as the window was about to switch to full screen (saying "Avast" on the screen) I got the error "Telltale Games has encountered a problem and needs to close. We are sorry for the inconvienience." I was left with the options of "Debug", "Send Error Report" and "Don't Send". I, of course, sent the error report to Microsoft.

When I tried to run it again it loaded perfectly and I played the demo.

I have since bought the game and the problem, of course, hasn't gone. Around 50% of the times I run the game I get this error and have to start it again.

Is there any way of fixing this or do I just have to put up with it?

Will · 07/16/2009, 10:14 am

Well, you can try updating your directx and your graphics drivers. I'd say those are the most likely culprits. If that doesn't fix it we can try and dig a little deeper into what's causing the problem. That's definitely strange behavior though, usually the game either works or it doesn't. The hazy middle-ground is a bit baffling.

Graxer · 07/17/2009, 02:13 am

Both my DirectX and video card driver seem to be up to date.

Here are a few of my computer's specs (the ones I think you may need):

System:
AMD Athlon 64 Processor 3700+, MMX, 3DNow, ~2.2GHz
Microsoft Windows XP Home Edition (5.1, Build 2600)
1022Mb RAM
DirectX 9.0c (4.09.0000.0904)

Graphics Card:
NVIDIA GeForce 6200SE TurboCache
256Mb RAM
Driver Version: 6.14.0011.6230 (English)

Its obviously not as good at running Monkey Island as other computers, but with the right in-game graphical settings it runs as it should.

I hope these help, as I see that someone else seems to have encountered the same problem.

*DjNDB* · 07/17/2009, 03:41 am

Quote:

Originally Posted by Graxer

Graphics Card:
NVIDIA GeForce 6200SE TurboCache
256Mb RAM
Driver Version: 6.14.0011.6230 (English)

That one isn't up to date. It is version 162.30. The most recent driver for your card is Version 186.18

Graxer · 07/17/2009, 04:08 am

Quote:

Originally Posted by DjNDB

That one isn't up to date. It is version 162.30. The most recent driver for your card is Version 186.18

Thanks. I'm just updating it. At one point Windows update gave me updated NVIDIA drivers, so I assumed it still would if there were any.

I will report back if the problem remains.

*DjNDB* · 07/17/2009, 04:11 am

Quote:

Originally Posted by Graxer

I will report back if the problem remains.

Please also report if it's solved

Graxer · 07/17/2009, 04:36 am

I have just updated my video card drivers and I still have the problem.

Thanks for the suggestion anyway. At least my driver is up to date now!

PimPamPet · 07/17/2009, 04:41 am

Hmm... Do you have the latest service pack installed? If you've got Windows Update enabled, chances are you do, but you might want to check anyway.

Graxer · 07/17/2009, 04:50 am

Yes, I have service pack 3. Thanks anyway.

I have sort of found out what my problem is. (I think) When I press "Launch Game" on the loader before the blue background has loaded:

It crashes while the game is starting up. However if I wait until it has fully loaded:

The game boots up as it should.

This is kind of annoying. Is it possible to fix it?

*DjNDB* · 07/17/2009, 04:51 am

Quote:

Originally Posted by Graxer

I have just updated my video card drivers and I still have the problem.

Thanks for the suggestion anyway. At least my driver is up to date now!

That's sad.
I think after testing PimPamPet 's suggestion you should try Will's msconfig procedure.

*DjNDB* · 07/17/2009, 04:53 am

Quote:

Originally Posted by Graxer

Yes, I have service pack 3. Thanks anyway.

I have sort of found out what my problem is.

Okay, before you try my other proposal, which version of Internet Explorer do you have? The startup screen uses it.

Graxer · 07/17/2009, 04:55 am

Quote:

Originally Posted by DjNDB

Okay, before you try my other proposal, which version of Internet Explorer do you have? The startup screen uses it.

I use Internet Explorer 8.

*DjNDB* · 07/17/2009, 05:03 am

Quote:

Originally Posted by Graxer

I use Internet Explorer 8.

okay :-)

Quote:

Originally Posted by Graxer

I can only get to this state if my internet connection is down. But in my case it runs too then.

You should try the msconfig solution mentioned above now.

Graxer · 07/17/2009, 05:37 am

Quote:

Originally Posted by DjNDB

okay :-)

I can only get to this state if my internet connection is down. But in my case it runs too then.

You should try the msconfig solution mentioned above now.

Ok, I just tried the msconfig solution. When I had the settings changed the laucher bypassed that state, so the problem had gone. However, obviously, when I switched it back the problem returned.

*DjNDB* · 07/17/2009, 05:41 am

Quote:

Originally Posted by Graxer

Ok, I just tried the msconfig solution. When I had the settings changed the laucher bypassed that state, so the problem had gone. However, obviously, when I switched it back the problem returned.

That sounds promising. Now we have to pinpoint the application that interferes with the game.
Do you have any firewall or Antivirus software running?

Graxer · 07/17/2009, 05:47 am

Quote:

Originally Posted by DjNDB

That sounds promising. Now we have to pinpoint the application that interferes with the game.
Do you have any firewall or Antivirus software running?

Yes, I have McAfee Security Suite and Spyware Doctor.

*DjNDB* · 07/17/2009, 05:51 am

Quote:

Originally Posted by Graxer

Yes, I have McAfee Security Suite and Spyware Doctor.

Maybe that's the reason why the game shows that it can't connect.
Take a look at this solution. Your problem sound's exactly like his and also involves McAfee.

Graxer · 07/17/2009, 06:06 am

Quote:

Originally Posted by DjNDB

Maybe that's the reason why the game shows that it can't connect.
Take a look at this solution. Your problem sound's exactly like his and also involves McAfee.

That has sorted my problem perfectly.

Thanks for your help!

*DjNDB* · 07/17/2009, 06:10 am

Quote:

Originally Posted by Graxer

That has sorted my problem perfectly.

Thanks for your help!

I am glad i could help

Now go and have fun with the game.

07/16/2009, 09:32 am	#1
Graxer Member Join Date: May 2007 Location: Scotland Posts: 86	TOMI Sometimes Wont Start Up When I originally downloaded the demo, just as the window was about to switch to full screen (saying "Avast" on the screen) I got the error "Telltale Games has encountered a problem and needs to close. We are sorry for the inconvienience." I was left with the options of "Debug", "Send Error Report" and "Don't Send". I, of course, sent the error report to Microsoft. When I tried to run it again it loaded perfectly and I played the demo. I have since bought the game and the problem, of course, hasn't gone. Around 50% of the times I run the game I get this error and have to start it again. Is there any way of fixing this or do I just have to put up with it? Last edited by Graxer; 07/17/2009 at 02:19 am.

07/17/2009, 02:13 am	#3
Graxer Member Join Date: May 2007 Location: Scotland Posts: 86	Both my DirectX and video card driver seem to be up to date. Here are a few of my computer's specs (the ones I think you may need): System: AMD Athlon 64 Processor 3700+, MMX, 3DNow, ~2.2GHz Microsoft Windows XP Home Edition (5.1, Build 2600) 1022Mb RAM DirectX 9.0c (4.09.0000.0904) Graphics Card: NVIDIA GeForce 6200SE TurboCache 256Mb RAM Driver Version: 6.14.0011.6230 (English) Its obviously not as good at running Monkey Island as other computers, but with the right in-game graphical settings it runs as it should. I hope these help, as I see that someone else seems to have encountered the same problem. Last edited by Graxer; 07/17/2009 at 02:18 am.

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07/16/2009, 10:14 am	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Well, you can try updating your directx and your graphics drivers. I'd say those are the most likely culprits. If that doesn't fix it we can try and dig a little deeper into what's causing the problem. That's definitely strange behavior though, usually the game either works or it doesn't. The hazy middle-ground is a bit baffling.

07/17/2009, 04:36 am	#7
Graxer Member Join Date: May 2007 Location: Scotland Posts: 86	I have just updated my video card drivers and I still have the problem. Thanks for the suggestion anyway. At least my driver is up to date now!

07/17/2009, 04:41 am	#8
PimPamPet Freelance Police Join Date: Jun 2009 Location: The Netherlands Posts: 339	Hmm... Do you have the latest service pack installed? If you've got Windows Update enabled, chances are you do, but you might want to check anyway.

07/17/2009, 04:50 am	#9
Graxer Member Join Date: May 2007 Location: Scotland Posts: 86	Yes, I have service pack 3. Thanks anyway. I have sort of found out what my problem is. (I think) When I press "Launch Game" on the loader before the blue background has loaded: It crashes while the game is starting up. However if I wait until it has fully loaded: The game boots up as it should. This is kind of annoying. Is it possible to fix it?