|
|
||||||
| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
 |
|
|
Thread Tools | Search this Thread |
01/05/2007, 08:34 am
|
#1 |
|
Junior Member
Join Date: Dec 2006
Location: Singapore
Posts: 7
|
Reinstalled OS and I wish to download episode 1 again .. plz help
My Windows XP crashed and I have to reinstall Windows. I wish to play my Sam and Max again but I can't find a way to download the game. I have paid for the entire season 1 of Sam and Max and it would have been really sad if there is no way I can get back my game.
Please help? Please? |
|
|
|
01/05/2007, 08:38 am
|
#2 |
|
Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
|
Hi Wilfrid,
If you can wait a few hours, we will be adding detailed instructions to our website later today that will walk you through the process of downloading episode 1 again (and also episode 2). We used to encourage people to download the demo version of the game, but this is NOT the process season 1 customers should be using anymore. I'll post a link to those instructions when we've released them on the site. |
|
|
|
|
01/05/2007, 08:52 am
|
#3 |
|
Junior Member
Join Date: Dec 2006
Location: Singapore
Posts: 7
|
Thank you Emily for your speedy response (I am truly impressed).
By the way, I have gone to your Product Support and tried to download my episode 1 and I am surprised to find that my order number is not found (I have the email to support the fact that I did purchase the entire season 1 cuz I love the game so much). Perhaps it is just a temporary gitch but it is very disturbing ... just a feedback. I hope things will get better. Have a nice day, Emily. |
|
|
|
|
01/05/2007, 09:24 am
|
#4 |
|
Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
|
Could you please PM me the order number?
|
|
|
|
|
01/05/2007, 09:34 am
|
#5 |
|
Junior Member
Join Date: Dec 2006
Location: Singapore
Posts: 7
|
Done .. I have just PM you (I hope I got that right)
|
|
|
|
|
01/05/2007, 10:09 am
|
#6 |
|
Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
|
Got it, and wrote back.
|
|
|
|
|
01/05/2007, 10:38 am
|
#7 |
|
Junior Member
Join Date: Dec 2006
Location: Singapore
Posts: 7
|
Case closed! Able to download my episode 1. Very happy. Thanks Emily.
|
|
|
|
|
| Bookmarks |
| Thread Tools | Search this Thread |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Episode 3 Download Button Does Not Appear - Others All Present & Work | Ratsneve | Shopping or Activation Support | 4 | 05/02/2007 09:40 am |
| S&M Episode 4 - steadfastly refuses to download | Sacharissa | Shopping or Activation Support | 5 | 03/04/2007 04:04 pm |
| Episode 4: The Standard to live by | Syn | Sam & Max Series Discussion | 0 | 03/03/2007 02:15 pm |
| Could not download Sam&Max Episode 1 | silentbob62 | Shopping or Activation Support | 1 | 12/26/2006 02:05 pm |
| How do I download episode 1? | hoax | Game Support - General | 2 | 11/01/2006 02:23 pm |
