Telltale Games

Surf314 · 07/27/2009, 06:36 pm

I just got the wii version so me and my wife can enjoy it together and it is terrible. It is extremely laggy, sometimes I only hear audio and the video freezes, it chugs between scenes and other stuff, and graphically it's a complete mess.

Please tell me I have a corrupt download or something and this isn't what the wii product is supposed to be like. If it is where can I get a refund? I really want to play these games so I will just get the PC version instead if this is really how the game is on the Wii.

Smy · 07/27/2009, 08:38 pm

No - I think you got the normal download. I'm so disappointed in this. I wish I could return the Wii game - its so bad. The voices quality is so low I can't even understand everything that's said... why would they release a game like this?

SHODANFreeman · 07/27/2009, 10:00 pm

More victims of the 40mb file size limit

Graxer · 07/28/2009, 12:02 am

I was going to get the WiiWare version until I realised how much more expensive it would be.

I'm glad I didn't now, I thought it would be just like the PC version, but on a lower resolution.

Surf314 · 07/28/2009, 04:19 am

Do you think there is any chance of Telltale fixing this, like patching the game or at least giving us a discount to buy the PC version?

guitarsareboring · 07/28/2009, 05:50 am

Quote:

Originally Posted by Surf314

Do you think there is any chance of Telltale fixing this, like patching the game or at least giving us a discount to buy the PC version?

I doubt they'll be able to patch the game and I can't see why they should discount the PC version - it's not like the Wii game doesn't work, it just isn't as good.

questinghero · 07/28/2009, 06:54 am

Quote:

Originally Posted by Pale Man

More victims of the 40mb file size limit

I don't think this should even be the issue. TellTale know about the 40MB limit going in and should have built the game accordingly. As it IS, ToMI should not have been released on WiiWare.

kbogle24 · 07/28/2009, 07:19 am

Quote:

Originally Posted by questinghero

I don't think this should even be the issue. TellTale know about the 40MB limit going in and should have built the game accordingly. As it IS, ToMI should not have been released on WiiWare.

I agree with you 100%. I want my money back!

Graxer · 07/28/2009, 07:45 am

Quote:

Originally Posted by guitarsareboring

I doubt they'll be able to patch the game

Nintendo have released updates to virtual console games after release to solve issues, so it isn't impossible that they will do so for this as well!

questinghero · 07/28/2009, 08:32 am

Quote:

Originally Posted by Graxer

Nintendo have released updates to virtual console games after release to solve issues, so it isn't impossible that they will do so for this as well!

Fingers Crossed.

Surf314 · 07/28/2009, 12:55 pm

Quote:

Originally Posted by guitarsareboring

I doubt they'll be able to patch the game and I can't see why they should discount the PC version - it's not like the Wii game doesn't work, it just isn't as good.

As far as I am concerned its a faulty product. I couldn't wait to turn it off. It was like I wanted to enjoy it but couldn't because of all the technical problems. I don't see any reason why I should play it any further and I've only made it to the first auto-save point.

It just ran really bad and broke any ability I had to immerse myself in the story or even follow what was going on. The video on several scenes skipped entirely and I could only hear the audio. That was why I came here hoping there was a fix, if that is just the way they released the game than they really should make some sort of effort to make things right for their customers or they won't have any more Wii customers at least.

I mean I've heard nothing but glowing reviews from friends about this game but I can't get to it, I won't play any more of it and if I have to buy this on PC full price I won't do it. Which mean's they've lost $25 from the PC purchase I would like to make or $40 from the rest of the wii purchases I'd make if they fixed it. So times that by everyone else who feels the same way and see if it is worth it to them to do something.

tim333 · 07/28/2009, 10:29 pm

...strange, it didn't run nearly that badly on my Wii.

charlieboy2001 · 07/29/2009, 07:41 am

Quote:

Originally Posted by tim333

...strange, it didn't run nearly that badly on my Wii.

2 things could be making a difference there:

Is it installed on the Hard Drive or SD card?
Are there different SKU's of Wii like there are for Xbox or Playstation 3?

Surf314 · 07/29/2009, 09:46 am

Quote:

Originally Posted by charlieboy2001

2 things could be making a difference there:

Is it installed on the Hard Drive or SD card?
Are there different SKU's of Wii like there are for Xbox or Playstation 3?

Hard drive for me and I have a first run Wii which may make a difference?

Friar · 07/29/2009, 10:46 am

Quote:

Originally Posted by tim333

...strange, it didn't run nearly that badly on my Wii.

When did you get your wii?

Will · 07/29/2009, 11:06 am

Just for the record, it doesn't matter whether or not you are running from the HD or SD. When you "run from the SD card," the wii is actually taking the game and copying it to the hard drive before you even get into the game. That's why you always need to have the full game's worth of space available on your wii, even when playing from the SD card.

As for different SKU's, there's only the one (or at least as far as anyone can tell). I don't believe they've changed it at all since launch.

Now as for the actual problems, it's definitely a topic of discussion around the office, so I don't want anyone to think we are just ignoring it and hoping it will go away. We definitely aren't happy with the fact that not everyone is having an enjoyable experience.

I'm personally really bummed about the voice quality. Obviously the game was pretty rigorously scoped for the 40mb filesize, but no matter how much you plan in advance little things creep in and add up. So when all was said and done we had to make a choice of either cutting content or compressing the voice more than usual. It was a pretty damn hard decision, but the last thing we wanted to do was cut out dialog from the wii version that was in the PC version. In the end I feel we made the right choice.

Obviously, that's not something we want to happen again, so we are working hard on 102 to make sure it doesn't.

As for the hitching, it's a frustrating problem, but both internally and externally (nintendo's lot check) it was agreed that it was within the standards. Which is never a good answer but in a choice between delaying the game a few more weeks or getting it in the hands of the public, we chose the latter. I'm fairly confident that everyone is seeing the exact same level of hitching, but obviously it bothers some people more than others. Unfortunately, exacting standards doesn't mean that everyone will be equally satisfied.

Now, we have an idea as to what's causing the majority of the hitching, so we are designing around it for the second episode, but there was no easy way to fix it for the first one.

Again, I'm really sorry some of you aren't enjoying the wii version. We are looking into some options, but I won't have anything more to tell you for another day or two.

PariahKing · 07/29/2009, 11:12 am

Quote:

Originally Posted by Will

Obviously, that's not something we want to happen again, so we are working hard on 102 to make sure it doesn't.

Is the PC version going to be affected by making it different so it ports to the Wii better...?

Will · 07/29/2009, 11:35 am

Not noticeably, no

PariahKing · 07/29/2009, 11:42 am

Quote:

Originally Posted by Will

Not noticeably, no

Cool, thanks Will. That was a particular nagging thing on my mind.

Surf314 · 07/29/2009, 02:43 pm

Thanks for your honest reply Will, I will look forward to your solution.

07/27/2009, 06:36 pm	#1
Surf314 Junior Member Join Date: Jul 2009 Posts: 9	Wii Tales of Monkey Island almost unplayable I just got the wii version so me and my wife can enjoy it together and it is terrible. It is extremely laggy, sometimes I only hear audio and the video freezes, it chugs between scenes and other stuff, and graphically it's a complete mess. Please tell me I have a corrupt download or something and this isn't what the wii product is supposed to be like. If it is where can I get a refund? I really want to play these games so I will just get the PC version instead if this is really how the game is on the Wii.

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07/27/2009, 08:38 pm	#2
Smy Junior Member Join Date: Jul 2009 Posts: 3	No - I think you got the normal download. I'm so disappointed in this. I wish I could return the Wii game - its so bad. The voices quality is so low I can't even understand everything that's said... why would they release a game like this?

07/27/2009, 10:00 pm	#3
SHODANFreeman Mute Ruler of Insects Join Date: Nov 2006 Location: Wisconsin Posts: 3,741	More victims of the 40mb file size limit

07/28/2009, 12:02 am	#4
Graxer Member Join Date: May 2007 Location: Scotland Posts: 86	I was going to get the WiiWare version until I realised how much more expensive it would be. I'm glad I didn't now, I thought it would be just like the PC version, but on a lower resolution.

07/28/2009, 04:19 am	#5
Surf314 Junior Member Join Date: Jul 2009 Posts: 9	Do you think there is any chance of Telltale fixing this, like patching the game or at least giving us a discount to buy the PC version?

07/28/2009, 10:29 pm	#12
tim333 Member Join Date: Nov 2006 Posts: 60	...strange, it didn't run nearly that badly on my Wii.

07/29/2009, 11:06 am	#16
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Just for the record, it doesn't matter whether or not you are running from the HD or SD. When you "run from the SD card," the wii is actually taking the game and copying it to the hard drive before you even get into the game. That's why you always need to have the full game's worth of space available on your wii, even when playing from the SD card. As for different SKU's, there's only the one (or at least as far as anyone can tell). I don't believe they've changed it at all since launch. Now as for the actual problems, it's definitely a topic of discussion around the office, so I don't want anyone to think we are just ignoring it and hoping it will go away. We definitely aren't happy with the fact that not everyone is having an enjoyable experience. I'm personally really bummed about the voice quality. Obviously the game was pretty rigorously scoped for the 40mb filesize, but no matter how much you plan in advance little things creep in and add up. So when all was said and done we had to make a choice of either cutting content or compressing the voice more than usual. It was a pretty damn hard decision, but the last thing we wanted to do was cut out dialog from the wii version that was in the PC version. In the end I feel we made the right choice. Obviously, that's not something we want to happen again, so we are working hard on 102 to make sure it doesn't. As for the hitching, it's a frustrating problem, but both internally and externally (nintendo's lot check) it was agreed that it was within the standards. Which is never a good answer but in a choice between delaying the game a few more weeks or getting it in the hands of the public, we chose the latter. I'm fairly confident that everyone is seeing the exact same level of hitching, but obviously it bothers some people more than others. Unfortunately, exacting standards doesn't mean that everyone will be equally satisfied. Now, we have an idea as to what's causing the majority of the hitching, so we are designing around it for the second episode, but there was no easy way to fix it for the first one. Again, I'm really sorry some of you aren't enjoying the wii version. We are looking into some options, but I won't have anything more to tell you for another day or two.

07/29/2009, 11:35 am	#18
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Not noticeably, no

07/29/2009, 02:43 pm	#20
Surf314 Junior Member Join Date: Jul 2009 Posts: 9	Thanks for your honest reply Will, I will look forward to your solution.