Telltale Games

jamscones · 01/06/2007, 10:29 am

Hi,

I've purchased the Season 1 set, and I'm trying to run Ep2. When I run it, I get an error:

"Your purchase is not complete. Please reattempt payment. (ARM1014)"

And it won't activate. Using the "I've already purchased this" method has the same effect.

I've definitely bought it - it's in my Telltale Games site account, and I have an order number and everything!

Thanks

XMunkki · 01/06/2007, 10:32 am

I'm having the same problem here. I've already e-mailed support@telltalegame.com and waiting for a reply. I hope this gets resolved soon, can't wait to play the game

.

Blue Jedi · 01/06/2007, 11:20 am

yeah same problem

pottyboy · 01/06/2007, 12:05 pm

I have the same problem too, even though I'm connected to the Internet!

Strange, as I had no such problem with the first one (I bought the whole season).

yonatanz · 01/06/2007, 12:21 pm

I am having the same problem too.
I also bought the full season and had no problem with ep1.
Same ARM1014 message, and same response to "I already bought this"...

Telltale reps, please help...

Mel · 01/06/2007, 12:54 pm

See if this helps you:

http://www.telltalegames.com/forums/...ead.php?t=1815

yonatanz · 01/06/2007, 02:02 pm

Just wanted to update you guys,
After several hours that it didn't work (and I got the ARM1014 error), and about an hour after I posted here, it just resolved itself!
Suddenly it manager to pass the "Retrieving key" step without an error, and the game seems to load fine now.

I've no idea if anybody changed anything, but I'm glad to report it is fixed.

Emily · 01/06/2007, 02:11 pm

Thanks for letting us know!

jamscones · 01/06/2007, 03:41 pm

Not only did I get a speedy response from support, but it also seems I didn't need it - I just re-ran the game and it activated properly the first time.

Thank you from the bottom of my heart!

Emily · 01/06/2007, 05:04 pm

It seems that this problem was due to the server issue Digital River experienced today (which also caused download problems). It's been fixed, so anyone who was having this sort of problem before should try running the game again.

01/06/2007, 10:29 am	#1
jamscones Junior Member Join Date: Jan 2007 Posts: 3	S&M Ep 2 - Activation Problem Hi, I've purchased the Season 1 set, and I'm trying to run Ep2. When I run it, I get an error: "Your purchase is not complete. Please reattempt payment. (ARM1014)" And it won't activate. Using the "I've already purchased this" method has the same effect. I've definitely bought it - it's in my Telltale Games site account, and I have an order number and everything! Thanks

01/06/2007, 12:21 pm	#5
yonatanz Junior Member Join Date: Nov 2006 Posts: 7	Same problem I am having the same problem too. I also bought the full season and had no problem with ep1. Same ARM1014 message, and same response to "I already bought this"... Telltale reps, please help...

01/06/2007, 12:54 pm	#6
Mel Rowr! Join Date: Oct 2006 Location: Ohio Posts: 834	See if this helps you: http://www.telltalegames.com/forums/...ead.php?t=1815 __________________ “I do not at all understand the mystery of grace - only that it meets us where we are but does not leave us where it found us.” - Ann Lamott http://hikergirl.tumblr.com

01/06/2007, 02:02 pm	#7
yonatanz Junior Member Join Date: Nov 2006 Posts: 7	Fixed? Just wanted to update you guys, After several hours that it didn't work (and I got the ARM1014 error), and about an hour after I posted here, it just resolved itself! Suddenly it manager to pass the "Retrieving key" step without an error, and the game seems to load fine now. I've no idea if anybody changed anything, but I'm glad to report it is fixed.

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01/06/2007, 10:32 am	#2
XMunkki Junior Member Join Date: Nov 2006 Posts: 12	I'm having the same problem here. I've already e-mailed support@telltalegame.com and waiting for a reply. I hope this gets resolved soon, can't wait to play the game .

01/06/2007, 11:20 am	#3
Blue Jedi Junior Member Join Date: Nov 2006 Posts: 3	yeah same problem

01/06/2007, 12:05 pm	#4
pottyboy Junior Member Join Date: Jan 2007 Posts: 2	I have the same problem too, even though I'm connected to the Internet! Strange, as I had no such problem with the first one (I bought the whole season).

01/06/2007, 02:11 pm	#8
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Thanks for letting us know!

01/06/2007, 03:41 pm	#9
jamscones Junior Member Join Date: Jan 2007 Posts: 3	Not only did I get a speedy response from support, but it also seems I didn't need it - I just re-ran the game and it activated properly the first time. Thank you from the bottom of my heart!

01/06/2007, 05:04 pm	#10
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	It seems that this problem was due to the server issue Digital River experienced today (which also caused download problems). It's been fixed, so anyone who was having this sort of problem before should try running the game again.

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