Telltale Games

Emily · 01/11/2007, 05:28 pm

When we launched episode 2 on Friday we had a nicely themed "find my order" page to help people find their download links. We got some reports that it wasn't working, and in the franticness of the afternoon we started redirecting to www.findmyorder.com (which is Digital River's version of the same form). Now we'd like to reintroduce our version but we want to make sure it works first! We've tested with some of our own orders but would like to get feedback from others to make sure this thing does what it's supposed to.

Here's what we need you to do:

1) Go to www.telltalegames.com/support/ourfindmyorder and try to look up your order using your order number and password.

2) If it works, great! Tell us!

2b) If it doesn't work, what happens? Do you get an error?

3) Try doing the password look-up - what happens?

4) Finally, if you can't get the form to work on our site, can you try the same thing at www.findmyorder.com and let us know if it works there?

5) Any suggestions to make our "find my order" page easier to understand?

Post your results on this thread. Thanks a lot - this will help us make our site better!

Mel · 01/11/2007, 06:43 pm

Worked like a charm.

klhuillier · 01/11/2007, 08:14 pm

The form at http://telltalegames.com/support/ourfindmyorder lists my orders, as does http://findmyorder.com/. I'm not sure if the download managers correctly authenticate the games after downloading them. Should we check for that as well?

The form at http://digitalriver.com/ still does not find my order.

Emily · 01/11/2007, 08:44 pm

Don't worry about the downloads themselves, I just want to make sure people are able to find their orders using our form. Thanks for the help so far.

Spoon · 01/12/2007, 04:23 am

worked fine.

jp-30 · 01/12/2007, 10:49 am

Works fine for me too (obviously doesn't show Bone purchases, just Sam & Max)

ThomasMink · 01/12/2007, 11:00 am

The Telltale order page worked fine. Looked up my password and got an email with my password, so that worked as well.

Haggis · 01/13/2007, 07:12 am

Yes, it works here.

abdallah · 01/15/2007, 10:59 am

Works again for me

Emily · 01/15/2007, 02:07 pm

Woo! Thanks for the feedback everyone.

01/11/2007, 05:28 pm	#1
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Find My Order - help us test! When we launched episode 2 on Friday we had a nicely themed "find my order" page to help people find their download links. We got some reports that it wasn't working, and in the franticness of the afternoon we started redirecting to www.findmyorder.com (which is Digital River's version of the same form). Now we'd like to reintroduce our version but we want to make sure it works first! We've tested with some of our own orders but would like to get feedback from others to make sure this thing does what it's supposed to. Here's what we need you to do: 1) Go to www.telltalegames.com/support/ourfindmyorder and try to look up your order using your order number and password. 2) If it works, great! Tell us! 2b) If it doesn't work, what happens? Do you get an error? 3) Try doing the password look-up - what happens? 4) Finally, if you can't get the form to work on our site, can you try the same thing at www.findmyorder.com and let us know if it works there? 5) Any suggestions to make our "find my order" page easier to understand? Post your results on this thread. Thanks a lot - this will help us make our site better! Last edited by Emily; 01/11/2007 at 05:30 pm.

01/11/2007, 06:43 pm	#2
Mel Rowr! Join Date: Oct 2006 Location: Ohio Posts: 834	Worked like a charm. __________________ “I do not at all understand the mystery of grace - only that it meets us where we are but does not leave us where it found us.” - Ann Lamott http://hikergirl.tumblr.com

01/12/2007, 11:00 am	#7
ThomasMink Shy Guy Extraordinaire Join Date: Jan 2007 Location: PA, USA Posts: 37	The Telltale order page worked fine. Looked up my password and got an email with my password, so that worked as well. __________________ "Everybody's got a price" - Ted 'The Million Dollar Man' DiBiase (¢)aptain (¢)apitali$m

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Order Number Doesn't Exist? - READ LAST POST IF YOU'RE GETTING THIS ERROR	ben_ethus	Shopping or Activation Support	19	01/05/2007 01:41 pm
Sam and Max series 1 - have I just found the answer to my order issue?	iamasmith	Shopping or Activation Support	3	12/16/2006 08:36 pm
order error	rickyhp	Shopping or Activation Support	1	11/13/2006 07:10 am
Finding the order number	Warmonkey	Shopping or Activation Support	1	11/02/2006 09:51 am
order error	anonima	Game Support - General	9	05/01/2006 01:01 pm

01/11/2007, 08:14 pm	#3
klhuillier Junior Member Join Date: Jan 2007 Posts: 1	The form at http://telltalegames.com/support/ourfindmyorder lists my orders, as does http://findmyorder.com/. I'm not sure if the download managers correctly authenticate the games after downloading them. Should we check for that as well? The form at http://digitalriver.com/ still does not find my order.

01/11/2007, 08:44 pm	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Don't worry about the downloads themselves, I just want to make sure people are able to find their orders using our form. Thanks for the help so far.

01/12/2007, 04:23 am	#5
Spoon Junior Member Join Date: Jan 2007 Posts: 12	worked fine.

01/12/2007, 10:49 am	#6
jp-30 Lint Miner Join Date: Oct 2006 Location: New Zealand. Posts: 2,735	Works fine for me too (obviously doesn't show Bone purchases, just Sam & Max)

01/13/2007, 07:12 am	#8
Haggis Idealist/Surrealist Join Date: Oct 2006 Location: Rotterdam, Netherlands Posts: 1,316	Yes, it works here.

01/15/2007, 10:59 am	#9
abdallah Formula 1 champion Join Date: Oct 2006 Posts: 160	Works again for me

01/15/2007, 02:07 pm	#10
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Woo! Thanks for the feedback everyone.