Telltale Games

tstine99 · 02/09/2007, 07:38 am

I'm sorry to hassle you guys about my game... but being the Sam and Max fan that I am, I really want to get this resolved.
I purchased Culture Shock and later on I upgraded to get the rest of the series for $26.00 more. I was able to download Situation Comedy after I did my upgrade, however, it doesn't show that I made this purchase on my past purchases page. I believe that this is hindering me from getting the third installment on my computer.
Is it possible to have the second game listed on my purchases so I can re-download it if I have to? Also, where do I begin to get the next game?
Thanks for your help.

Emily · 02/09/2007, 08:33 am

It's no hassle! That's what we're here for.

FYI, when you sent your email in yesterday I assigned it to Doug, because this particular problem is one I can't fix. He went home sick yesterday so I guess he hasn't had a chance to look at it yet. I'm sorry for the delay.

In the meantime, there are two things you can do:

1) Look up the order on www.telltalegames.com/support/findmyorder Even though it's not showing up past purchases, you should be able to get to the order with download buttons there. I'll send you a password reminder to ensure you have the right password.

2) Use a direct download link - I'll PM one to you in a few minutes.

tstine99 · 02/09/2007, 08:59 am

Thanks for the order number. I was able to pull up my prior order by using the link you gave me. Now I can enjoy my game.

02/09/2007, 07:38 am	#1
tstine99 Junior Member Join Date: Feb 2007 Posts: 2	Yet Another Inability to Download Thread I'm sorry to hassle you guys about my game... but being the Sam and Max fan that I am, I really want to get this resolved. I purchased Culture Shock and later on I upgraded to get the rest of the series for $26.00 more. I was able to download Situation Comedy after I did my upgrade, however, it doesn't show that I made this purchase on my past purchases page. I believe that this is hindering me from getting the third installment on my computer. Is it possible to have the second game listed on my purchases so I can re-download it if I have to? Also, where do I begin to get the next game? Thanks for your help.

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02/09/2007, 08:33 am	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	It's no hassle! That's what we're here for. FYI, when you sent your email in yesterday I assigned it to Doug, because this particular problem is one I can't fix. He went home sick yesterday so I guess he hasn't had a chance to look at it yet. I'm sorry for the delay. In the meantime, there are two things you can do: 1) Look up the order on www.telltalegames.com/support/findmyorder Even though it's not showing up past purchases, you should be able to get to the order with download buttons there. I'll send you a password reminder to ensure you have the right password. 2) Use a direct download link - I'll PM one to you in a few minutes.

02/09/2007, 08:59 am	#3
tstine99 Junior Member Join Date: Feb 2007 Posts: 2	Thanks for the order number. I was able to pull up my prior order by using the link you gave me. Now I can enjoy my game.