Telltale Games

odorfsniggab · 02/13/2007, 02:54 pm

Does "support" exist. I can't activate Episode 2 or 3 and the Order No. supplied bt Telltale is then rejected by Telltale as not found. Emails to support remain unanswered for over a week. Have I just been ripped off - paid for a series when only the 1st episode really exists?

tabacco · 02/13/2007, 03:13 pm

We answer most e-mails within a few hours during the day, so check your spam folders and I'll bet you find at least one response from us.

odorfsniggab · 02/13/2007, 03:19 pm

Checked often received nothing zero not even an auto response!

odorfsniggab · 02/13/2007, 03:35 pm

I just got an automated reply to an email to "support". It's my first I feel so proud.
Funny the way it was timed at 00:15. 2 minutes after iwas told that all emails are "normally" replied to within a few hours.

tabacco · 02/13/2007, 03:38 pm

There are no other emails from you in our ticket system besides the one (which you sent through the forum 'Contact Us' form). Are you sure you e-mailed us (support@telltalegames.com), and not Digital River's support address? They often don't answer, and we try to encourage people to e-mail us directly instead.

odorfsniggab · 02/13/2007, 03:50 pm

I bought the games from Telltale. I tried to download the games I've paid telltale for. Following the instructions I clicked on support and submitted my problem. Who are Digital River. If Telltale have a problem with some sub-contractor tough. I just want to gain access to the product I paid for. So far I've recieved no suggestions, help, tips etc that might give some hope of seeing and using the product I've already paid for.
The systems for extracting the money from my account seem top work fine. Could this level of efficency be applied to product delivery?

Emily · 02/13/2007, 05:02 pm

Hi,

As Doug said, the email you sent today is the first one that's come in to our support address from that email address. I just responded to it, so please check your inbox for that response.

If you wrote in from another address before, then chances are we already responded and you didn't get the response for some reason. If you've written in from the same address each time, then I'm afraid your emails didn't reach us.

Emily · 02/14/2007, 10:06 am

We got your email this morning and I just replied to your Gmail account. I also sent a password reminder to the email address that's linked to your order, so if that shows up in your inbox, that's why!

Please check the Gmail inbox (and spam folder) for the reply I just sent. Thanks!

02/13/2007, 02:54 pm	#1
odorfsniggab Junior Member Join Date: Feb 2007 Posts: 4	Support? Does "support" exist. I can't activate Episode 2 or 3 and the Order No. supplied bt Telltale is then rejected by Telltale as not found. Emails to support remain unanswered for over a week. Have I just been ripped off - paid for a series when only the 1st episode really exists?

02/13/2007, 03:35 pm	#4
odorfsniggab Junior Member Join Date: Feb 2007 Posts: 4	Progress!!!! I just got an automated reply to an email to "support". It's my first I feel so proud. Funny the way it was timed at 00:15. 2 minutes after iwas told that all emails are "normally" replied to within a few hours.

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02/13/2007, 03:13 pm	#2
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	We answer most e-mails within a few hours during the day, so check your spam folders and I'll bet you find at least one response from us.

02/13/2007, 03:19 pm	#3
odorfsniggab Junior Member Join Date: Feb 2007 Posts: 4	Checked often received nothing zero not even an auto response!

02/13/2007, 03:38 pm	#5
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	There are no other emails from you in our ticket system besides the one (which you sent through the forum 'Contact Us' form). Are you sure you e-mailed us (support@telltalegames.com), and not Digital River's support address? They often don't answer, and we try to encourage people to e-mail us directly instead.

02/13/2007, 03:50 pm	#6
odorfsniggab Junior Member Join Date: Feb 2007 Posts: 4	I bought the games from Telltale. I tried to download the games I've paid telltale for. Following the instructions I clicked on support and submitted my problem. Who are Digital River. If Telltale have a problem with some sub-contractor tough. I just want to gain access to the product I paid for. So far I've recieved no suggestions, help, tips etc that might give some hope of seeing and using the product I've already paid for. The systems for extracting the money from my account seem top work fine. Could this level of efficency be applied to product delivery?

02/13/2007, 05:02 pm	#7
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi, As Doug said, the email you sent today is the first one that's come in to our support address from that email address. I just responded to it, so please check your inbox for that response. If you wrote in from another address before, then chances are we already responded and you didn't get the response for some reason. If you've written in from the same address each time, then I'm afraid your emails didn't reach us.

02/14/2007, 10:06 am	#8
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	We got your email this morning and I just replied to your Gmail account. I also sent a password reminder to the email address that's linked to your order, so if that shows up in your inbox, that's why! Please check the Gmail inbox (and spam folder) for the reply I just sent. Thanks!