Telltale Games

Kaldire · 11/04/2009, 06:16 am

Got my MI statue yesterday

the front was opened as if the post did it, cant even see what is written on it, its so badly damaged. Symbiote is normally good with such things but I dislike how they have no contact number just an email.

My first question..

didnt purcell have something to do with this statue, and why does it look different than the original models I saw,
'this one says on the side that purcell had no involvement... at all, I only got the statue due to it being sorta worked with him.(sorta like sam n max)

anyway anyone else get their statues? what mode of shipment did you use, how long did it take and was there any damage ?

just curious, as im returning this item (its the second time they sent me a ruined box and statue) assuming its only shipping, they need to think about better packaging.

any advice or quips have at me..
its just soo much to pay for a pre damaged item.

nitsujsedohr · 11/04/2009, 06:19 am

I didn't order any statues, but that sounds like pretty bad business to me. Someone should be giving you a refund

Kaldire · 11/04/2009, 06:27 am

dont get me wrong.. symbiote is VERY VERY workable.. as soon as you CAN get ahold of them

last time my sam n max statue came broken and box damaged.. they just sent me a new one after I showed em a pic.. Had to pay shipping but meh.. for me its not much in the states..

still this one im flat out returning, esp with the awesome yet lame offer of HALF OFF on the S&M statue.. this is a stab in the back for those who bought right away.
so does this mean EVERYONE should just wait.. sorta like telltale... and wait for the discounts to buy stuff...
All I know is im getting wallace n gromit for 20$ vs the original.. seems .. odd ..
Not that I want to complain over cheaper stuff.. just .. morally seems damaging to the consumers who jumped on the items for them later to be HALF price... if you only had waited...

so the question is.. shall we all wait for the next statue .. and get the MI for half off lol.. sigh..

no phone number ..symbiote isnt in BBB listing yet.. and they dont have any way of contact other than a website fillin box..

BUT they are nice folks.. just... need to learn how to protect shipments esp when its 100+ per 8lb statue IN the states.. much less say EUR or AUS.

LuigiHann · 11/04/2009, 11:57 am

I don't recall any mention of Steve Purcell having anything to do with the MI statue. As far as I know it was always just a collaboration between Symbiote and LucasArts, and they did post pictures of both the painted and the unpainted model before it was released, and it has always had the distinctive look of the MI Special Edition, which had no Purcell involvement

Kaldire · 11/04/2009, 01:33 pm

yea i got it backwards.. thought this was the telltale version statue..

im returning it when they ever email me.. or ill file a new bbb and paypal claim and send it on the way.

Kaldire · 11/05/2009, 02:45 pm

no one else got their statue ? at all?

odd..

Rather Dashing · 11/05/2009, 07:50 pm

I don't know about everyone else, but I didn't want to buy gaudy colorful crap whose only purpose was to shit on a shelf taking up space and looking gaudy.

*Irishmile* · 11/05/2009, 07:57 pm

Yeah, they can talk to me when they make statues that look like the original box art designs.

Todesreiter · 11/05/2009, 08:44 pm

Yes i got the Statue yesterday and everything was o.k.
With it! Good Packaged Top in the monkey Island Box Inside Styropor!

Onkel · 11/05/2009, 11:54 pm

Quote:

Originally Posted by Kaldire

Not that I want to complain over cheaper stuff.. just .. morally seems damaging to the consumers who jumped on the items for them later to be HALF price... if you only had waited...

so the question is.. shall we all wait for the next statue .. and get the MI for half off lol.. sigh..

You sure have no clue about the market and such? Why every game is priced $59.99 at release? Everything initially have more demand then it ever will achieve later under the product cycle. This is why the value of new items degrade after time, you get more products out hence less demand.
So it's in that way you can really show what you want to pay for a specific item, you wait until the price is right.
Therefore you can only blame yourself for paying the full price for a new item and never the shop/developer/maker etc.

So go ahead kind sir and just wait! (Though if you wait to much they will discontinue productions for the next model)

Kaldire · 11/06/2009, 01:30 pm

No clue about the market?

degrade? this is a NEW item there not old. You cant just say, ok here is a brand new car for 10,000$ to a person, then buy it and as you get in it, that same guy sells the same car to someone else for 5000$
blame yourself sure, but is it underhanded and a bit.. shady .. yes. Regardless if its "buisness"

I would get my money back.. which is what im doing here.
ive opened a case

EDIT : statues are ugly? huh? sam n max is awesome

wraslor · 11/09/2009, 08:59 am

Mine also came damaged, and they are ignoring my attempts to contact them through the form. I paid through Paypal, and just now realized that Paypal provides their contact info:
Phone: 520-977-0256
Email: info@symbiotestudios.com
I called the number and it went to some dude's cell phone voicemail. Very professional. Once I get my refund, I think I am done with this company.

Kaldire · 11/09/2009, 06:25 pm

let me ask this wraslor.. did it come UPS?

im placing a bet that it did!.. and this is why I requested a refund..
sad thing is .. that guy .. or guys are nice,
but yes.. not professional at all...
you got further than me with the email...

but if many people keep getting damaged stuff.. dont you think as a company you would
A. check the shipping packaging making sure reguardless of method of shipment that it would be safe
B. sue the SH@# out of UPS for damaged goods
C. make sure it doesnt happen over n over..

since this did happen with sam n max.. they pleased me by sending a 2nd statue.. no questions asked.. even added me in their blog..
but now, again MI statue.. even though I requested USPS and not UPS, still was sent UPS and damaged. Here we go again. Got an email saying my 2nd one was on the way..

i didnt want a 2nd one.. I wanted the refund...

soo

since I dont want to shut down symbiote, and know that this company is new and well, just needs work... im looking to sell the statues for half price IF this cant be resolved via refund.

works out for any fan who cant afford shipping I think :P

PariahKing · 11/09/2009, 07:02 pm

@Kaldfire: I would be interested in the statue depending on a few things. Let me kno w.

Bernie · 11/09/2009, 07:49 pm

Dossent sound like a good idea to buy the statue

eanyway it looks awsome (if its not broken)

wraslor · 11/09/2009, 07:55 pm

My statue came via USPS priority mail. No problems at all with shipping-- the statue actually had a production flaw wherein Guybrush was halfway decapitated. I finally got an email response saying they would send a replacement if I sent a picture.

SHODANFreeman · 11/09/2009, 08:25 pm

Quote:

Originally Posted by Kaldire

No clue about the market?

degrade? this is a NEW item there not old. You cant just say, ok here is a brand new car for 10,000$ to a person, then buy it and as you get in it, that same guy sells the same car to someone else for 5000$
blame yourself sure, but is it underhanded and a bit.. shady .. yes. Regardless if its "buisness"

I would get my money back.. which is what im doing here.
ive opened a case

EDIT : statues are ugly? huh? sam n max is awesome

??? The Sam and Max statue has been out for quite some time now, and that is the "lower price" you were complaining about, hence his point is entirely valid and your response is nonsensical.

On the topic of the statue, I still haven't gotten mine. FedEx apparently delivered it to USPS (For god knows what reason) and it says "Allow 1-2 additional days" on the FedEx tracking number now. I've never had something ship so slowly.

wraslor · 11/09/2009, 10:59 pm

Quote:

Originally Posted by Pale Man

FedEx apparently delivered it to USPS (For god knows what reason) and it says "Allow 1-2 additional days" on the FedEx tracking number now. I've never had something ship so slowly.

Yeah, FedEx and USPS have a collaborative service called SmartPost. Probably means Symbiote saved some money.

In case anyone's interested in my decapitated Guybrush:

Kaldire · 11/09/2009, 11:22 pm

i dont agree pale man.. the sam and max statue is still NEW by any standards..

sorry bub.. mission failure

even if one thinks it.. and millions dont.. its true.. in this case.. many people here are already complaining about the WG price cuts and the sam n max cuts since the cons vs the site..

so yea im the ONLY one pale...

shunt

also
symbiote normally uses UPS.. and not USPS or fed ex..
UPS = the worst unless you count italy and canada
so idk

guitarsareboring · 11/10/2009, 01:27 am

^ shops reduce items all the time, especially when they've had them for a while. Go in any store and you'll find things discounted that someone else paid full price for a week ago. If you don't like it then take your chances next time you want something and wait to see if it gets cheaper - however you may end up missing out completely.

11/04/2009, 06:16 am	#1
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	monkey island statue isnt purcell? and damaged again! Got my MI statue yesterday the front was opened as if the post did it, cant even see what is written on it, its so badly damaged. Symbiote is normally good with such things but I dislike how they have no contact number just an email. My first question.. didnt purcell have something to do with this statue, and why does it look different than the original models I saw, 'this one says on the side that purcell had no involvement... at all, I only got the statue due to it being sorta worked with him.(sorta like sam n max) anyway anyone else get their statues? what mode of shipment did you use, how long did it take and was there any damage ? just curious, as im returning this item (its the second time they sent me a ruined box and statue) assuming its only shipping, they need to think about better packaging. any advice or quips have at me.. its just soo much to pay for a pre damaged item. Last edited by Kaldire; 11/04/2009 at 06:22 am.

11/04/2009, 06:19 am	#2
nitsujsedohr The SuperFreak Join Date: Sep 2009 Location: Where I lay my head, but Normally? Lake Los Angeles, CA Posts: 326	I didn't order any statues, but that sounds like pretty bad business to me. Someone should be giving you a refund __________________ I once Met a dog who was smarter than you!

11/04/2009, 11:57 am	#4
LuigiHann Senior Member Join Date: Oct 2006 Posts: 2,686	I don't recall any mention of Steve Purcell having anything to do with the MI statue. As far as I know it was always just a collaboration between Symbiote and LucasArts, and they did post pictures of both the painted and the unpainted model before it was released, and it has always had the distinctive look of the MI Special Edition, which had no Purcell involvement __________________ "I think it's the idea that counts, not the actual method. As long as you set out to cause a horrible death through insects eating the person, you're good." - apenpaap

11/05/2009, 08:44 pm	#9
Todesreiter Monkey Island Death Rider Join Date: May 2009 Posts: 132	Yes i got the Statue yesterday and everything was o.k. With it! Good Packaged Top in the monkey Island Box Inside Styropor! __________________ German Monkey-Island Forum: www.miforum.de

11/06/2009, 01:30 pm	#11
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	No clue about the market? degrade? this is a NEW item there not old. You cant just say, ok here is a brand new car for 10,000$ to a person, then buy it and as you get in it, that same guy sells the same car to someone else for 5000$ blame yourself sure, but is it underhanded and a bit.. shady .. yes. Regardless if its "buisness" I would get my money back.. which is what im doing here. ive opened a case EDIT : statues are ugly? huh? sam n max is awesome Last edited by Kaldire; 11/06/2009 at 05:51 pm.

11/04/2009, 06:27 am	#3
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	dont get me wrong.. symbiote is VERY VERY workable.. as soon as you CAN get ahold of them last time my sam n max statue came broken and box damaged.. they just sent me a new one after I showed em a pic.. Had to pay shipping but meh.. for me its not much in the states.. still this one im flat out returning, esp with the awesome yet lame offer of HALF OFF on the S&M statue.. this is a stab in the back for those who bought right away. so does this mean EVERYONE should just wait.. sorta like telltale... and wait for the discounts to buy stuff... All I know is im getting wallace n gromit for 20$ vs the original.. seems .. odd .. Not that I want to complain over cheaper stuff.. just .. morally seems damaging to the consumers who jumped on the items for them later to be HALF price... if you only had waited... so the question is.. shall we all wait for the next statue .. and get the MI for half off lol.. sigh.. no phone number ..symbiote isnt in BBB listing yet.. and they dont have any way of contact other than a website fillin box.. BUT they are nice folks.. just... need to learn how to protect shipments esp when its 100+ per 8lb statue IN the states.. much less say EUR or AUS.

11/04/2009, 01:33 pm	#5
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	yea i got it backwards.. thought this was the telltale version statue.. im returning it when they ever email me.. or ill file a new bbb and paypal claim and send it on the way.

11/05/2009, 02:45 pm	#6
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	no one else got their statue ? at all? odd..

11/05/2009, 07:50 pm	#7
Rather Dashing Throw Baby Join Date: Jun 2008 Posts: 7,883	I don't know about everyone else, but I didn't want to buy gaudy colorful crap whose only purpose was to shit on a shelf taking up space and looking gaudy.

11/05/2009, 07:57 pm	#8
Irishmile The Skipping Dead Join Date: Jun 2009 Location: WI, its a paradise 3 months of the year Posts: 6,542	Yeah, they can talk to me when they make statues that look like the original box art designs.

11/09/2009, 08:59 am	#12
wraslor Junior Member Join Date: Jun 2009 Location: Portland, Oregon Posts: 11	Mine also came damaged, and they are ignoring my attempts to contact them through the form. I paid through Paypal, and just now realized that Paypal provides their contact info: Phone: 520-977-0256 Email: info@symbiotestudios.com I called the number and it went to some dude's cell phone voicemail. Very professional. Once I get my refund, I think I am done with this company.

11/09/2009, 06:25 pm	#13
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	let me ask this wraslor.. did it come UPS? im placing a bet that it did!.. and this is why I requested a refund.. sad thing is .. that guy .. or guys are nice, but yes.. not professional at all... you got further than me with the email... but if many people keep getting damaged stuff.. dont you think as a company you would A. check the shipping packaging making sure reguardless of method of shipment that it would be safe B. sue the SH@# out of UPS for damaged goods C. make sure it doesnt happen over n over.. since this did happen with sam n max.. they pleased me by sending a 2nd statue.. no questions asked.. even added me in their blog.. but now, again MI statue.. even though I requested USPS and not UPS, still was sent UPS and damaged. Here we go again. Got an email saying my 2nd one was on the way.. i didnt want a 2nd one.. I wanted the refund... soo since I dont want to shut down symbiote, and know that this company is new and well, just needs work... im looking to sell the statues for half price IF this cant be resolved via refund. works out for any fan who cant afford shipping I think :P

11/09/2009, 07:02 pm	#14
PariahKing I Have Arrived Join Date: Jun 2009 Location: Ohio Posts: 1,327	@Kaldfire: I would be interested in the statue depending on a few things. Let me kno w. __________________ It's OK to eat fish - they don't have any feelings.

11/09/2009, 07:49 pm	#15
Bernie Junior Member Join Date: May 2007 Location: Denmark Posts: 29	Dossent sound like a good idea to buy the statue eanyway it looks awsome (if its not broken)

11/09/2009, 07:55 pm	#16
wraslor Junior Member Join Date: Jun 2009 Location: Portland, Oregon Posts: 11	My statue came via USPS priority mail. No problems at all with shipping-- the statue actually had a production flaw wherein Guybrush was halfway decapitated. I finally got an email response saying they would send a replacement if I sent a picture.

11/09/2009, 11:22 pm	#19
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	i dont agree pale man.. the sam and max statue is still NEW by any standards.. sorry bub.. mission failure even if one thinks it.. and millions dont.. its true.. in this case.. many people here are already complaining about the WG price cuts and the sam n max cuts since the cons vs the site.. so yea im the ONLY one pale... shunt also symbiote normally uses UPS.. and not USPS or fed ex.. UPS = the worst unless you count italy and canada so idk

11/10/2009, 01:27 am	#20
guitarsareboring Senior Member Join Date: Jul 2009 Location: Birmingham, UK Posts: 1,274	^ shops reduce items all the time, especially when they've had them for a while. Go in any store and you'll find things discounted that someone else paid full price for a week ago. If you don't like it then take your chances next time you want something and wait to see if it gets cheaper - however you may end up missing out completely.

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