"Muzzled" getting terrible reviews in Amazon

[Gman5852]

Another thing that could cause crashes(at least for me) is memory. The game does take a lot of memory. I deleted anything not important(old sbcg4ap photos, desktop wallpapers, old telltale demos ect...) and then emptied my recycling bin and Bam better faster Wallace and Gromit.

[serializer]

Originally Posted by Armand1880

It waits for you to do something however I had no idea what they wanted me to do. My grandsons would probably just keep clicking and moving around, but for me it is very confusing and irritating.

Sounds to me like that was written by an older chap. W&G (the cartoon) is very popular with older folks, however I can understand how they'd have difficulty with the interface as (I personally feel) it's only intuitive if you have already played a good number of other adventure games. For old folks who struggle with these "new-fangled gizmos" games can understandably have a steep learning curve, so I can actually see where that reviewer is coming from.

My whole family loves Wallace & Gromit and I was thinking about buying my mum the season for Christmas, unfortunately I feel she would find the game confusing, even though she is a very intelligent person and quite computer literate. This is verging back on my tirade against control mechanisms other than point and click, so I'll stop there

Originally Posted by St. Louis

So yes, it deserves only 1 star. What kind of publicity is this? I was thinking about purchasing TOMI, but after this happening, I will not risk it.

Your attitude says it all. Start proactively searching for a solution to your problem before whining in a forum topic that's not even support-related. There's a problem with your computer; could be a cheap graphics card, could be a faulty memory stick, could be corrupt Windows installation or bad configuration, could be any number of things. Could be that the game has an incompatibility with some obscure piece of hardware sat in your box. Either way, game works for me on Windows 7. Giving the game a 1 star will not help you play it.

[Cadavre]

Originally Posted by Shwoo

download limit.

This is typical for australian ISP's. I do believe that the majority of countries do not. And if they do, the limit is probably higher.

They should whine to their ISP's (if that's the case) rather than complaining about the size of the file. Digital distribution is the future. The future is now.

[Armand1880]

Originally Posted by St. Louis

So yes, it deserves only 1 star. What kind of publicity is this? I was thinking about purchasing TOMI, but after this happening, I will not risk it.

That is one of the things about PC games: they take a little bit more knowledge to run than console games. In my experience, 80% of the time, you can't just install a game and have it run fine on a computer - it takes knowledge of what your own computer can handle, some finagling and troubleshooting. Most of which is just in the games options menu if you're computer is up to spec.
Also, most of the time tech support for a company really wants to help you get their product running. Telltale tech support is awesome, contact them.

Originally Posted by Hollow Man

I have Windows 7 Professional 64-bit. Sam and Max Season One Retail CD, Strong Bad, and Wallace & Gromit all run perfectly fine with no crashes (I also bought Sam & Max Season 2 last week, but haven't tried it yet). So it is not simply, "It crashes under Windows 7."

Thank you for posting this - I've been backing up and getting ready to make the jump to Windows 7 64-bit this week (from XP 32-bit), and it's good to know you haven't had problems with these games.

[Hollow Man]

Originally Posted by Armand1880

Thank you for posting this - I've been backing up and getting ready to make the jump to Windows 7 64-bit this week (from XP 32-bit), and it's good to know you haven't had problems with these games.

I have had no problems at all with any of the setup files I've downloaded straight from telltalegames.com.

The only weirdness was for whatever reason, when running setup.exe from the Sam & Max Season One retail two CD set, it would sit and spin on the CD drive and go no further. If you eject the disc while it's spinning, then the UAC finally comes up asking if you want to program to run. If you then close the drive and then say yes, the setup continues. It's very peculiar, and I blame it on the lousy SecuROM.

-HM

[Armakuni]

I posted a review on Amazon... said it'll take 48 hours or so for it to appear -

I couldn't help but notice how this game has been getting quite a few negative reviews here... and all of them are based on ignorance.
You'll notice the majority of them gave the game a low rating simply because the users in question couldn't get the game to run - this is a ridiculous reason to give a game a one star rating. Especially since the game is no more hassle to get up and running than any other PC game out there... it works perfectly as long as your computer isn't completely outdated.

The game is highly playable, great storyline and well worthy of the W&G license.

If I have one complaint, it's how the game forces you to use the keyboard (or gamepad) to move the characters.
I feel the tried and tested point & click method is the best way to play an adventure game... but this is only a minor complaint.
Don't get me wrong - the controls work very well for what they are, and most gamers these days expect to use WASD for movement anyway.

Anyway, the bottom line is - this is a great game and Telltale (the creators of this and several other similar games) are making a fantastic contribution to reviving the adventure game genre.

[puzzlebox]

Originally Posted by Armand1880

Read that again...
I could not seem to understand how to progress in the story...it waits for you to do something...

I bought this thing called a "book" the other day. Apparently it's some ancient form of entertainment from a time before computer games.

It was complete and utter GARBAGE. I opened it up, and after reading one page, nothing happened. It was just waiting for me to do something, to interact with it in some way. I could not understand how to progress in the story.

Needless to say, I certainly won't be purchasing any books in the future.

[roberttitus]

Originally Posted by puzzlebox

I bought this thing called a "book" the other day. Apparently it's some ancient form of entertainment from a time before computer games.

It was complete and utter GARBAGE. I opened it up, and after reading one page, nothing happened. It was just waiting for me to do something, to interact with it in some way. I could not understand how to progress in the story.

Needless to say, I certainly won't be purchasing any books in the future.

HILARITY!!! *In Mortal Kombat TOASTY voice*

[St. Louis]

Your attitude says it all. Start proactively searching for a solution to your problem before whining in a forum topic that's not even support-related.

I did look for answers. Maybe if you read my other posts, then you'll see that I tried different things.

There's a problem with your computer; could be a cheap graphics card, could be a faulty memory stick, could be corrupt Windows installation or bad configuration, could be any number of things.

Then why does my pc run games that are newer or require more of my system than W&G?

Could be that the game has an incompatibility with some obscure piece of hardware sat in your box.

Now you say it yourself. THE GAME has an incompatibility with my pc.

Giving the game a 1 star will not help you play it.

No, but it feels good :-p Of course it does not. But not been abling to play, is not worth 5 stars, and is not a good promotion to buy the other games.
I'm a big fan of TOMI since the beginning. I played them all, exluding the last one. Because of the bad experience with W&G I will not buy it.

Another thing that could cause crashes(at least for me) is memory. The game does take a lot of memory. I deleted anything not important(old sbcg4ap photos, desktop wallpapers, old telltale demos ect...) and then emptied my recycling bin and Bam better faster Wallace and Gromit.

I have four gig (and use win7, so all of them are used), so that is not the problem.

you should always let the Telltale installer update it, anyway

I did

Like I already said. My knowledge is not limited to turning on and off a pc. I know how to put a pc together (hardware and software). I know how to check my hardware for failures. I know my way around in the register of windows. So I think I'm an advanced pc-user.
for example: Runaway: dream of the turtle (even older than latest w&g) also crashed regularly. I fixed it.

[St. Louis]

I cannot help you as far as Windows 7 is concerned, as I am still using Windows Vista (and running every Telltale game just fine, I might add), but there is a forum post dedicated to just this sort of thing.

http://www.telltalegames.com/forums/...ad.php?t=12987

But without more information on your PC, no one can help you determine what the possible problems might be. But some guidelines to help you can be found here.

This is what Telltale games suggest: The following games work on Win7. Others currently require compatibility modes and/or admin privileges to run.
Guess what: I allready did this without reading this page.

btw: someboday said Ihave an attitude. I kindly ask you to read my first comment. I don't think I show an attitude there. I just said that I'm running win7 and that it doesn't work for me.
And for my comment, people start to ridicule me in their answers. Suggesting I'm stupid and so. Who has an attitude problem. Instead of helping, they start laughing right away.

[Ribs]

Originally Posted by St. Louis

This is what Telltale games suggest: The following games work on Win7. Others currently require compatibility modes and/or admin privileges to run.
Guess what: I allready did this without reading this page.

btw: someboday said Ihave an attitude. I kindly ask you to read my first comment. I don't think I show an attitude there. I just said that I'm running win7 and that it doesn't work for me.
And for my comment, people start to ridicule me in their answers. Suggesting I'm stupid and so. Who has an attitude problem. Instead of helping, they start laughing right away.

I am afraid you are trying to steal my eDentity

[The Commissioner]

Originally Posted by StLouisRibs

I am afraid you are trying to steal my eDentity

Whoa, I thought you were the same person before you pointed that out!

[The Commissioner]

Originally Posted by St. Louis

Now you say it yourself. THE GAME has an incompatibility with my pc.

I don't have Wallace and Gromit installed, so I can't check it out (because I have a brand new PC with Windows 7 now), but before on my old PC Wallace and Gromit was the only game I have from Telltale that frequently crashed.

I assumed that it must be the fancy realistic clay graphics effects that caused it, because reducing the graphics settings to 3 or below and lowering the screen resolution allowed me to play the game to completion without any further crashing.

So I assume the higher graphics levels were not compatible with my old GeForce 7 graphics card. I should probably test out W&G on my new PC to see if it runs on my new configuration flawlessly.

But you know... for people who rated it 1 star, I still rate it 5 stars because just changing the game settings allowed me to play and it was an amazing game, even on level 3 graphics!

[St. Louis]

I am afraid you are trying to steal my eDentity

lol
for me, it was not about the ribs but 'bout the blues... the St. Louis Blues

[Armakuni]

My little review is finally online. More people here should write 5 star reviews to balance out those horrible 1 star reviews it has.

I see some people have done so already but it still has a highly mediocre rating.

[KevinD872]

Maybe I'll write a review for it one of these days as well, but I think (hope) most people can 'read between the lines' when looking at 1 star reviews for a game not working. That's not to imply anything negative towards those reviewers.... I know what it's like to be frustrated with PC games when they don't work, but I agree that giving a 1 star review for that reason is a bit wrong. When Call of Duty 5 came out, I had some problems with that crashing randomly, but still gave it a 3 star rating because I thought it was a good game (when it worked). They've since gotten it more stable with patches, but my point is, I didn't give it a 1. On the other hand, if it had refused to run at all..... who knows, maybe I would have given it a 1.

I do think that these games (Telltale) can be pretty demanding on their highest settings. The EXEs themselves are pretty large, and I have seen them taking hundreds of MB of RAM while running. Does anyone know if there is a CFG file or settings in the registry that can be changed to set everything to its lowest before running the game? That may help a person get it going at least. I have one PC running Vista, but have had mixed luck with games on that. When I built my gaming rig/main computer last year, I went with XP for that reason..... better compatibilty. I can play just about any game at full settings with no problems.

[SHODANFreeman]

Originally Posted by St. Louis

This is what Telltale games suggest: The following games work on Win7. Others currently require compatibility modes and/or admin privileges to run.
Guess what: I allready did this without reading this page.

btw: someboday said Ihave an attitude. I kindly ask you to read my first comment. I don't think I show an attitude there. I just said that I'm running win7 and that it doesn't work for me.
And for my comment, people start to ridicule me in their answers. Suggesting I'm stupid and so. Who has an attitude problem. Instead of helping, they start laughing right away.

support@telltalegames.com

[Butterscotch-Biros]

I'm so glad I bought a new computer and got broadband this year - because my laptop would crash blue screens multiple times under the likes of Sam and Max Season 2!...Anyway great episode, Telltale.

Like someone said in one of the positive Amazon reviews (probably a reviewer from the site) it really felt like one of the shorts (not A Matter of Loaf and Death, which I never really liked personally). I commend Telltale for this accomplishment, if sidelining it for TOMI on its release.

[GinnyN]

@St. Louis -> I read your first post in this thread and I feel you have an actitude. But the guys on this thread doesn't have a better actitude either, so, I guess is a draw.

The only thing I can tell is just send an email with your problem and all your specs to support@telltalegames.com (or post it in the support forums) and they probably will find the trouble (It's not necessary you have an "ancient" graphic card: There's some new ones who also has troubles with those games). If you actually brought the game and doesn't run at the end of everything, they are nice enough (far I read it) to return your money.

My experience with the Telltale's Support is wonderful, so, they will help you to run the game. Of course, if you want.

[St. Louis]

@ ginnyN: thank you for your nice comment and sorry if I gave the wrong impression with my first comment.