Problem with mac

[Thrall72]

Hello all,

I'm a big fan of Monkey Island

And I bought the chapter Tales of Monkey Island and downloaded the 1st chapter on MAC

when i launch it

It automatically closes and none of the chapter works

What can i do ??

[Thrall72]

No one can help me??

Are is it 35 $ wasted ??

[Jake]

It's the weekend so there are fewer Telltale tech support people around, but someone familiar with the Mac version will do their best to help you out as soon as they can!

In the meantime, have you written in to support@telltalegames.com with your issue? It will reach someone more quickly that way than the forums.

[Thrall72]

I have sent them an e-mail but i got no answer ...

If someone has a solution, please answer

[seher]

Thrall, if you can give us more information, especially your system specs and OS version, it'll help us figure out what's going on. Even more helpful would be a crash log, the information that comes up if you get a Stopped Unexpectedly message and click Report.
________
Chrysler D platform history

[bonnie]

Hi Thrall72,
I checked the support log for you and there are no tickets that I can see. Did you get an automated reply with a ticket number? May I have that number if so?

Cheers,
bonnie

[Thrall72]

I have an Mac os X 10.5.8
with an 2.8 GHz Intel Core 2 Duo
and a ATI Radeon HD 2600 pro

And what is a ticket number??


I have the crash log but it's in french :

http://yfrog.com/jxscreencapture1p

[DjNDB]

Originally Posted by Thrall72

And what is a ticket number??


I have the crash log but it's in french :

http://yfrog.com/jxscreencapture1p

Did you get an automated reply mail after writing to support@telltalegames.com? That message contains the ticket number (sth. like "issue-12345"). If you didn't get it please also check your spam filter.

Your screenshot shows the error message. The crash log seher requested should come up if you click on "Rapport..." in that window.

[Thrall72]

I did get an automated reply :

[issue-26945]

and here are the details of the problem :

Process: Mac_Game [425]
Path: /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/MacOS/Mac_Game
Identifier: com.telltalegames.MonkeyIsland101
Version: 2.0.0.20 (2.0.0.20)
Code Type: X86 (Native)
Parent Process: launchd [171]

Interval Since Last Report: 21767 sec
Crashes Since Last Report: 21
Per-App Interval Since Last Report: 42 sec
Per-App Crashes Since Last Report: 21

Date/Time: 2010-02-17 13:18:22.498 +0100
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 0F68D7B5-7A8E-4D2B-AB2D-A566ADDA3CCC

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000033a49ff8
Crashed Thread: 0

Thread 0 Crashed:
0 ...lltalegames.MonkeyIsland101 0x00028067 __ZL16block_merge_nextP6pool_tP14block_header_t + 32
1 ...lltalegames.MonkeyIsland101 0x00028100 tlsf_free + 101
2 ...lltalegames.MonkeyIsland101 0x0022bd34 LuaFreeFunc + 51
3 ...lltalegames.MonkeyIsland101 0x0022bd8f LuaReallocFunc + 42
4 ...lltalegames.MonkeyIsland101 0x0000cb23 luaM_realloc_ + 51
5 ...lltalegames.MonkeyIsland101 0x0000da9a resize + 371
6 ...lltalegames.MonkeyIsland101 0x0000dcd0 newkey + 558
7 ...lltalegames.MonkeyIsland101 0x0000e41e luaV_settable + 69
8 ...lltalegames.MonkeyIsland101 0x0000edab luaV_execute + 708
9 ...lltalegames.MonkeyIsland101 0x0000b9e6 luaD_call + 121
10 ...lltalegames.MonkeyIsland101 0x00009627 lua_call + 48
11 ...lltalegames.MonkeyIsland101 0x000401dc ll_require + 537
12 ...lltalegames.MonkeyIsland101 0x0000b93d luaD_precall + 891
13 ...lltalegames.MonkeyIsland101 0x0000f68d luaV_execute + 2982
14 ...lltalegames.MonkeyIsland101 0x0000b9e6 luaD_call + 121
15 ...lltalegames.MonkeyIsland101 0x00009627 lua_call + 48
16 ...lltalegames.MonkeyIsland101 0x00039508 luaB_dofile + 110
17 ...lltalegames.MonkeyIsland101 0x0000b93d luaD_precall + 891
18 ...lltalegames.MonkeyIsland101 0x0000f68d luaV_execute + 2982
19 ...lltalegames.MonkeyIsland101 0x0000b9e6 luaD_call + 121
20 ...lltalegames.MonkeyIsland101 0x00009627 lua_call + 48
21 ...lltalegames.MonkeyIsland101 0x0022cc15 ScriptManager::SetSystemScript() + 315
22 ...lltalegames.MonkeyIsland101 0x0022eb30 ScriptManager::Initialize() + 3176
23 ...lltalegames.MonkeyIsland101 0x002d4401 Launcher::Init() + 17
24 ...lltalegames.MonkeyIsland101 0x002d4718 Launcher::Launcher(String const&, int) + 436
25 ...lltalegames.MonkeyIsland101 0x002d48e8 Launcher::Go(int) + 340
26 ...lltalegames.MonkeyIsland101 0x001d09bf GameEngine::Initialize(char const*) + 1397
27 ...lltalegames.MonkeyIsland101 0x001d0cd9 GameEngine_Start + 35
28 ...lltalegames.MonkeyIsland101 0x00099477 -[MyOpenGLView prepareOpenGL] + 144
29 com.apple.AppKit 0x969947e1 -[NSOpenGLContext makeCurrentContext] + 214
30 com.apple.AppKit 0x9699456e -[NSOpenGLContext setView:] + 1386
31 com.apple.AppKit 0x96a5f79a -[NSOpenGLView lockFocusIfCanDraw] + 198
32 com.apple.AppKit 0x967da27d -[NSView lockFocus] + 42
33 com.apple.AppKit 0x967de617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 834
34 com.apple.AppKit 0x967dea86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
35 com.apple.AppKit 0x967dea86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
36 com.apple.AppKit 0x967dd045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 759
37 com.apple.AppKit 0x967dc987 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 306
38 com.apple.AppKit 0x967d94ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 3090
39 com.apple.AppKit 0x96719e7b -[NSView displayIfNeeded] + 933
40 com.apple.AppKit 0x96719a29 -[NSWindow displayIfNeeded] + 189
41 com.apple.AppKit 0x967d5603 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter :force:isModal:] + 1354
42 com.apple.AppKit 0x967d505c -[NSWindow orderWindow:relativeTo:] + 105
43 com.apple.AppKit 0x968070e5 -[NSWindow orderFront:] + 50
44 com.apple.AppKit 0x966e7ea7 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1814
45 com.apple.AppKit 0x966ddfba loadNib + 264
46 com.apple.AppKit 0x966dd91c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZonewnerBundle:] + 946
47 com.apple.AppKit 0x966dd55f +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
48 com.apple.AppKit 0x966dd49d +[NSBundle(NSNibLoading) loadNibNamedwner:] + 391
49 com.apple.AppKit 0x966dd14c NSApplicationMain + 434
50 ...lltalegames.MonkeyIsland101 0x0002a922 start + 54

Thread 1:
0 libSystem.B.dylib 0x9079646e __semwait_signal + 10
1 libSystem.B.dylib 0x907c0dcd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x95cf9b32 glvmDoWork + 162
3 libSystem.B.dylib 0x907c0155 _pthread_start + 321
4 libSystem.B.dylib 0x907c0012 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x19d24ff8 ebx: 0x19d24ff8 ecx: 0x19825000 edx: 0x19d24ff8
edi: 0x19d25000 esi: 0x33a49ff4 ebp: 0xbfffe268 esp: 0xbfffe250
ss: 0x0000001f efl: 0x00010202 eip: 0x00028067 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x33a49ff8

Binary Images:
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0x9463d000 - 0x94640fff com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x94801000 - 0x94819fff com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9488b000 - 0x948cafef libTIFF.dylib ??? (???) <cd2e392973a1fa35f23a0f37f55c579c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x948cb000 - 0x948cdff5 libRadiance.dylib ??? (???) <3561a7a6405223a1737f41352f1fd8c8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x948ce000 - 0x948d5fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x948d6000 - 0x949b7ff7 libxml2.2.dylib ??? (???) <b3bc0b280c36aa17ac477b4da56cd038> /usr/lib/libxml2.2.dylib
0x949b8000 - 0x94a5ffeb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x94a60000 - 0x94a8ffe3 com.apple.AE 402.3 (402.3) <dba512e47f68eea1dd0ab35f596edb34> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x94a90000 - 0x94b0dfef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x94b0e000 - 0x94b19fe7 libCSync.A.dylib ??? (???) <d88c20c9a2fd0676dec62fddfa74979f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94b1a000 - 0x94b5bfe7 libRIP.A.dylib ??? (???) <e9c5df8bd574b71e55ac60c910b929ce> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94b5c000 - 0x94b5cffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
0x94b5d000 - 0x94be7fe3 com.apple.DesktopServices 1.4.8 (1.4.8) <a6edef2d49ffdee3b01010b7e6edac1f> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x94be8000 - 0x94cafff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x94cb0000 - 0x94cb9fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <73cf6b3c5ddf94d7ce9ae2c81c1b558c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x94f03000 - 0x94f1fff3 libPng.dylib ??? (???) <df60749fd50bcfa0da5b4cac899e09df> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x94f20000 - 0x94f5efff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x94f6c000 - 0x95309fef com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x95b97000 - 0x95b9dfff com.apple.print.framework.Print 218.0.3 (220.2) <8c541d587e4068a5fe5a5ce8ee208516> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x95b9e000 - 0x95cd1fe7 com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x95cd2000 - 0x961a3fbe libGLProgrammability.dylib ??? (???) <d5cb4e7997a873cd77523689e6749acd> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x96248000 - 0x96258ffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x96259000 - 0x96259ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9625a000 - 0x9633afff libobjc.A.dylib ??? (???) <3ca288b625a47bbcfe378158e4dc328f> /usr/lib/libobjc.A.dylib
0x9637b000 - 0x96446fef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x96447000 - 0x96447ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x96448000 - 0x96460ff7 com.apple.CoreVideo 1.6.0 (20.0) <587c9c8966070a7d50276db35e1c76aa> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96461000 - 0x96461ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96601000 - 0x966b1fff edu.mit.Kerberos 6.0.13 (6.0.13) <e3baa3d7b3ca7fa92082958af0b36973> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x966d7000 - 0x96ed5fef com.apple.AppKit 6.5.9 (949.54) <4df5d2e2271175452103f789b4f4d8a8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x96f0b000 - 0x971e5ff3 com.apple.CoreServices.CarbonCore 786.11 (786.14) <d5cceb2fe9551d345d40dd1ecf409ec2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

and if you want something else im here ^^

[seher]

Thanks Thrall, I replied to you through support, that crash log will definitely help us figure out what's happening.
________
herbalaire vaporizer

[Thrall72]

Thanks a lot for your help

I hope you find a solution ^^

[Thrall72]

I have found a temporary solution :

right clik on the MI app --> show package content --> contents ---> MAC os --> mac game

then the game works

but it's still an temporary solution

hope you can ficks it ^^

[Kevin]

That's very interesting! Can you post the full path to where your game is installed?

Thanks,
Kevin

[Thrall72]

It's installed in Application i think... ( im not a voodoo of the computers ^^ )

[Thrall72]

Any advance on the solution??

[lillthepill]

This isn't a permanent solution but mine was doing the same thing and this is how I got it to run. Right-click on the Monkey Island application and click on "Show Package Contents". Open up the "Contents" folder and then open up the "Mac OS" folder. Right-click the "Mac_Game" file and tell it to open with "Terminal". This will start the game up for you. It looks like there's some sort of glitch in the launching portion of the application.

[lillthepill]

oh, didn't see that someone already posted that answer..lol..sorry about that.

[Thrall72]

Still waiting the problem to be solved ='(

[Thrall72]

The solution doesnt work anymore ...
ive r-downloaded it still doesnt work :S

[Thrall72]

Could you reply ??

I really want to play !