Telltale Games

erfrensis · 03/12/2010, 10:15 pm

hi guys,
i live in italy, and preordered TOMI months ago,
now it says i can get the dvd only paying shipping fees, but
HOW MUCH DOES the SHIPPING COST?
there's no info about it, im sorry i won't make any order until i get all infos regarding costs and time expected.
the only way to get those info is (i guess) to checkout the order, thats not fair!

thank you

Shale · 03/12/2010, 10:20 pm

Just because you hit the "proceed with checkout" button doesn't mean you're immediately billed for the purchase. You see the complete bill, including shipping, before actually giving the OK.

As for why you can't see shipping before that, the rates change depending on where you live. Before you enter your shipping address, the site has no way of knowing how much it'll cost.

Ripcord · 03/12/2010, 10:54 pm

It says as you go to checkout that the shipping costs will be calculated after you enter in the shipping address.
This is also pretty common when ordering things from the Internet.
This has also been discussed in a number of other threads.

Xyntec · 03/12/2010, 11:06 pm

I was just about to order my free DVD but the shipping fee stopped me from doing so...

Guys, are your serious? Taking 18 Dollars for sending a single DVD to Germany? For real, if I knew this before I wouldn't have preordered the season :-( Now you got my money so I guess you don't care about anyway. But seriously, you can't be serious with the shipping costs

Ripcord · 03/12/2010, 11:23 pm

The high fee has also been discussed in a whole bunch of other threads =)

Ripcord · 03/12/2010, 11:28 pm

A couple of responses from Telltale on that subject in the last day or two were:

http://www.telltalegames.com/forums/...4&postcount=12
http://www.telltalegames.com/forums/...&postcount=221

anthalont · 03/12/2010, 11:57 pm

Yeah imagine my surprise when I read that shipping cost for me is ~65$...

well at least I had spent this amount to buy stuff to reach free shipping promotion instead of just paying for shipping only

Buut I'd rather the shipping cost wasnt this high

anyway, I appreciate the promotion

Sir Pantalones · 03/13/2010, 12:12 am

The guide to free shipping:

In the same order, do the following (before the end of March):

1. Pre-order The Devil's Playhouse
2. Get the deluxe edition of the boxed Tales of Monkey Island
3. ???
4. NO SHIPPING COST, AND YOU GET LOADS OF MORE STUFF!

It would've cost me $18, but then I got the ingenius idea of pre-ordering Sam & Max as well and get the deluxe edition of Monkey Island. In the end, it adds up to $49.90, which apparently is enough for the shipping discount.

But it feels like I'm ripping off poor TTG.

Hayden · 03/13/2010, 09:08 am

Quote:

Originally Posted by Sir Pantalones

The guide to free shipping:

In the same order, do the following (before the end of March):

1. Pre-order The Devil's Playhouse
2. Get the deluxe edition of the boxed Tales of Monkey Island
3. ???
4. NO SHIPPING COST, AND YOU GET LOADS OF MORE STUFF!

It would've cost me $18, but then I got the ingenius idea of pre-ordering Sam & Max as well and get the deluxe edition of Monkey Island. In the end, it adds up to $49.90, which apparently is enough for the shipping discount.

But it feels like I'm ripping off poor TTG.

Don't worry, you're not. Telltale don't actually make any profit from the shipping costs.

Rather Dashing · 03/13/2010, 09:11 am

Quote:

Originally Posted by haydenwce27

Don't worry, you're not. Telltale don't actually make any profit from the shipping costs.

Telltale still has to pay to ship it to you, whether you pay it directly or not. =P

Hayden · 03/13/2010, 09:14 am

Quote:

Originally Posted by Rather Dashing

Telltale still has to pay to ship it to you, whether you pay it directly or not. =P

Ah yes, of course.

Ripcord · 03/13/2010, 03:58 pm

Yeah, I felt a little bad about the order I made (the $49.90 Sam+Max and Deluxe TOMI DVD) as it probably costs TTG more to ship to me in Australia than the money I'm paying for the Deluxe package. =(

But then I've spent a few hundred dollars with Telltale overall ('specially depending on how much they got from GameTap), and I think we've both ended up having a profitable relationship =)

kurgan · 03/14/2010, 08:39 am

Pulling on my tinfoil hat and ducking down behind my riot shield I wonder if part of the reason shipping is so high (and $17 to ship a dvd to europe is ridiculous) is to encourage people to buy $50 worth of stuff and get free shipping.

Telltale generally seem like decent folks but they are out to make money at the end of the day and I do give them a black mark for this.

Rather Dashing · 03/14/2010, 09:17 am

Quote:

Originally Posted by kurgan

Pulling on my tinfoil hat and ducking down behind my riot shield I wonder if part of the reason shipping is so high (and $17 to ship a dvd to europe is ridiculous) is to encourage people to buy $50 worth of stuff and get free shipping.

Telltale generally seem like decent folks but they are out to make money at the end of the day and I do give them a black mark for this.

They can't change shipping costs on their own. They have another company handling actually shipping the products out to customers.

The international shipping prices are a definite problem, but nothing to call foul play over.

a3HeadedMonkey · 03/14/2010, 09:31 am

The shipping cost is ridiculous. I can see that it's been talked about quite a bit already, so I wont go on & on. Needless to say though, regretfully, it looks like I won't be getting my free DVD. $16 to ship a single DVD is ludicrous. I pay far less than that to have something shipped to me from the US from Ebay.

Hassat Hunter · 03/14/2010, 10:03 am

Quote:

Originally Posted by kurgan

I wonder if part of the reason shipping is so high is to encourage people to buy $50 worth of stuff and get free shipping.

But then THEY have to pay the shipping, so they don't get nearly that much profit as possible...

Griswald Goodsoup · 03/14/2010, 05:54 pm

I'm sorry if this has already been asked, but the limited promotion - pay >$50 and get free shipping - does that take into account the $34 odd already paid, or do you have to purchase on top of the FREE DVD, merchandise worth $50?

If that's the case I'm not really that big of a fan of Sam and Max, and that seems to be the only next larger priced item which this promotion is clearly targeted at.
So buy S&M, then Tales merchandise, now its worth $50.
I'm assuming that's how the promotion works?

Hassat Hunter · 03/14/2010, 05:57 pm

Yup, the $35,- was for the game WAY back (well, for most) and is not included in the price now (which makes a whole lot of sense, even if a lot of people somehow complain about that).

And yes, the best way to get to the $50,- is by buying Sam&Max 3. If not, you got to get quite some Monkey Island merchandise...

nikasaur · 03/14/2010, 06:00 pm

Quote:

Originally Posted by kurgan

Pulling on my tinfoil hat and ducking down behind my riot shield I wonder if part of the reason shipping is so high (and $17 to ship a dvd to europe is ridiculous) is to encourage people to buy $50 worth of stuff and get free shipping.

Telltale generally seem like decent folks but they are out to make money at the end of the day and I do give them a black mark for this.

Quite the opposite, we're just as distraught about massive shipping costs as all of you, it does us no favors when people are angry and feel we are taking advantage of them. For now, we are still investigating this problem and best solutions, though I'm glad to hear so many people have gotten more bang for their buck by using the $50 free shipping deal.

Also keep in mind the DVD will remain purchasable for quite a while! If you're optimistic about us dropping costs, then you can wait to order the disc if it makes you more comfortable.

Little Writer · 03/18/2010, 01:54 am

I've been trying to get my hands on a lot of stuff (mostly books) for years and shipping costs have always stopped me from making purchases.

It's just the way it works, it's not fair to blame Telltale as a company for this. International transport costs a lot, there's no getting around that. I guess it depends on distance, on weight, fuel prices, etc. I don't know what's behind all those shipping rates, but I think it goes too far to say it's a conspiracy and transport companies are only making excuses in order to totally rip everyone off.

Usually I rely on eBay. I bought Sam & Max Season 2 from a fellow Belgian who had bought it from Telltale, got the dvd and decided to sell it since he had already downloaded the episodes.

Sometimes waiting pays off and you get lucky.

03/12/2010, 10:15 pm	#1
erfrensis Junior Member Join Date: Jul 2009 Posts: 3	shipping cost ? hi guys, i live in italy, and preordered TOMI months ago, now it says i can get the dvd only paying shipping fees, but HOW MUCH DOES the SHIPPING COST? there's no info about it, im sorry i won't make any order until i get all infos regarding costs and time expected. the only way to get those info is (i guess) to checkout the order, thats not fair! thank you

03/13/2010, 12:12 am	#8
Sir Pantalones Senior Member Join Date: Jun 2009 Posts: 324	The guide to free shipping: In the same order, do the following (before the end of March): 1. Pre-order The Devil's Playhouse 2. Get the deluxe edition of the boxed Tales of Monkey Island 3. ??? 4. NO SHIPPING COST, AND YOU GET LOADS OF MORE STUFF! It would've cost me $18, but then I got the ingenius idea of pre-ordering Sam & Max as well and get the deluxe edition of Monkey Island. In the end, it adds up to $49.90, which apparently is enough for the shipping discount. But it feels like I'm ripping off poor TTG. Last edited by Sir Pantalones; 03/13/2010 at 12:16 am.

03/18/2010, 01:54 am	#20
Little Writer Senior Member Join Date: Nov 2009 Location: Belgium Posts: 402	I've been trying to get my hands on a lot of stuff (mostly books) for years and shipping costs have always stopped me from making purchases. It's just the way it works, it's not fair to blame Telltale as a company for this. International transport costs a lot, there's no getting around that. I guess it depends on distance, on weight, fuel prices, etc. I don't know what's behind all those shipping rates, but I think it goes too far to say it's a conspiracy and transport companies are only making excuses in order to totally rip everyone off. Usually I rely on eBay. I bought Sam & Max Season 2 from a fellow Belgian who had bought it from Telltale, got the dvd and decided to sell it since he had already downloaded the episodes. Sometimes waiting pays off and you get lucky. __________________ "There's a difference between knowing you are, and simply being." Finished: Assassin's Creed 2 (PS3) Playing now: Assassin's Creed Brotherhood (PS3), The Longest Journey (PC) To continue: So Blonde (PC), Red Dead Redemption (PS3), Silent Hill Homecoming (PS3)

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03/12/2010, 10:20 pm	#2
Shale Mitey pirate™! Join Date: Jun 2009 Posts: 178	Just because you hit the "proceed with checkout" button doesn't mean you're immediately billed for the purchase. You see the complete bill, including shipping, before actually giving the OK. As for why you can't see shipping before that, the rates change depending on where you live. Before you enter your shipping address, the site has no way of knowing how much it'll cost.

03/12/2010, 10:54 pm	#3
Ripcord ...Tames lions Join Date: Aug 2008 Location: Sydney, Australia (and other parts of the world) Posts: 250	It says as you go to checkout that the shipping costs will be calculated after you enter in the shipping address. This is also pretty common when ordering things from the Internet. This has also been discussed in a number of other threads.

03/12/2010, 11:06 pm	#4
Xyntec Junior Member Join Date: Jul 2009 Posts: 1	I was just about to order my free DVD but the shipping fee stopped me from doing so... Guys, are your serious? Taking 18 Dollars for sending a single DVD to Germany? For real, if I knew this before I wouldn't have preordered the season :-( Now you got my money so I guess you don't care about anyway. But seriously, you can't be serious with the shipping costs

03/12/2010, 11:23 pm	#5
Ripcord ...Tames lions Join Date: Aug 2008 Location: Sydney, Australia (and other parts of the world) Posts: 250	The high fee has also been discussed in a whole bunch of other threads =)

03/12/2010, 11:28 pm	#6
Ripcord ...Tames lions Join Date: Aug 2008 Location: Sydney, Australia (and other parts of the world) Posts: 250	A couple of responses from Telltale on that subject in the last day or two were: http://www.telltalegames.com/forums/...4&postcount=12 http://www.telltalegames.com/forums/...&postcount=221

03/12/2010, 11:57 pm	#7
anthalont Junior Member Join Date: Jun 2009 Location: Turkiye Posts: 24	Yeah imagine my surprise when I read that shipping cost for me is ~65$... well at least I had spent this amount to buy stuff to reach free shipping promotion instead of just paying for shipping only Buut I'd rather the shipping cost wasnt this high anyway, I appreciate the promotion

03/13/2010, 03:58 pm	#12
Ripcord ...Tames lions Join Date: Aug 2008 Location: Sydney, Australia (and other parts of the world) Posts: 250	Yeah, I felt a little bad about the order I made (the $49.90 Sam+Max and Deluxe TOMI DVD) as it probably costs TTG more to ship to me in Australia than the money I'm paying for the Deluxe package. =( But then I've spent a few hundred dollars with Telltale overall ('specially depending on how much they got from GameTap), and I think we've both ended up having a profitable relationship =)

03/14/2010, 08:39 am	#13
kurgan Junior Member Join Date: Jul 2009 Posts: 6	Pulling on my tinfoil hat and ducking down behind my riot shield I wonder if part of the reason shipping is so high (and $17 to ship a dvd to europe is ridiculous) is to encourage people to buy $50 worth of stuff and get free shipping. Telltale generally seem like decent folks but they are out to make money at the end of the day and I do give them a black mark for this.

03/14/2010, 09:31 am	#15
a3HeadedMonkey Senior Member Join Date: Jul 2009 Location: Under Monkey Island Posts: 258	The shipping cost is ridiculous. I can see that it's been talked about quite a bit already, so I wont go on & on. Needless to say though, regretfully, it looks like I won't be getting my free DVD. $16 to ship a single DVD is ludicrous. I pay far less than that to have something shipped to me from the US from Ebay.

03/14/2010, 05:54 pm	#17
Griswald Goodsoup Read the poster Join Date: Aug 2009 Location: Australia Posts: 99	I'm sorry if this has already been asked, but the limited promotion - pay >$50 and get free shipping - does that take into account the $34 odd already paid, or do you have to purchase on top of the FREE DVD, merchandise worth $50? If that's the case I'm not really that big of a fan of Sam and Max, and that seems to be the only next larger priced item which this promotion is clearly targeted at. So buy S&M, then Tales merchandise, now its worth $50. I'm assuming that's how the promotion works?

03/14/2010, 05:57 pm	#18
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	Yup, the $35,- was for the game WAY back (well, for most) and is not included in the price now (which makes a whole lot of sense, even if a lot of people somehow complain about that). And yes, the best way to get to the $50,- is by buying Sam&Max 3. If not, you got to get quite some Monkey Island merchandise...