Telltale Games

dementia13 · 03/16/2010, 03:17 pm

^ If this is true then I can see how this is a sticky situation from TellTale's perspective.

I recall when they shipped me Sam & Max S1 and S2, it was in a regular manilla bubble envelope and looked like it had been sent by a secretary in an office. No problems there. But I can see how it would suck if people keep bugging them for replacements.

If this is the case, what's wrong with offering the option of regular ground shipping. I'd rather take my chances and pay $7 (it's always been fine thus far), then pay $18 and risk getting hit by customs (which is another very costly and annoying factor - not TTG's fault, but on my end the prospect of paying up to $40 for a "free" DVD of a game I already bought is ridiculous).

guitarsareboring · 03/16/2010, 03:50 pm

Quote:

Originally Posted by GinnyN

I do believe the actual problem is, there was a cheaper option before, but was way too unrealiable. I mean, for example, out of 3 orders, the postal office lost one of them.

This is true, my partner bought me the Sam & Max animated series for my birthday last year and it had to be resent because the first one was lost.

tony_linux · 04/11/2010, 06:53 am

I'm also very disappointed and feel a bit scammed about the "free DVD". I think TTG should either cover a part of the shipping costs or clearly state what "free DVD" really means before you have bought the whole season.

-Tony

*Irishmile* · 04/11/2010, 06:57 am

I got $11 in the US...

der_ketzer · 04/11/2010, 07:01 am

Quote:

Originally Posted by tony_linux

I'm also very disappointed and feel a bit scammed about the "free DVD". I think TTG should either cover a part of the shipping costs or clearly state what "free DVD" really means before you have bought the whole season.

-Tony

it alwasy says that you pay the shipping cost. It is up to you to inform yourself how much the shipping is since it is different for every country.
And nobody forces you to order now. I am sure the next "free shipping if you buy a downloadable game"-Deal will come. Then it will be 8,90$ Shipping (cost of the game) or you can save up so you can get 2 DVDs at once.

tony_linux · 04/11/2010, 12:25 pm

der_ketzler: Sure it's up to me to inform myself. However, I believe that I'm not terribly wrong saying that in this case the shipping costs should have been informed before the purchase.

Thanks for the ordering tips.

-Tony

slohoho · 04/17/2010, 08:33 am

To heat things up, it's now over a month I placed the 'OK for the 17$ shipping costs' and I haven't received any DVD but someone did already take my money for the shipping costs (also a month ago). I also kind of thought that money would only get deducted at time of shipping. Guess it's indeed all up to me to inform myself :/

Hassat Hunter · 04/17/2010, 08:46 am

The DVD's are not done yet, so it's no surprise they aren't shipped yet...

Eendje-X · 04/19/2010, 02:42 am

Hm, weird... I placed an order for ~ $110, but I was still charged $35 for shipping... did I miss something?

I'm from Belgium (EU).

*Macfly77* · 04/19/2010, 07:20 am

Quote:

Originally Posted by Eendje-X

Hm, weird... I placed an order for ~ $110, but I was still charged $35 for shipping... did I miss something?

I'm from Belgium (EU).

Free shipping (for orders over $50) ended a few weeks ago.

Sir Primalform Magnifico · 04/19/2010, 08:38 am

Quote:

Originally Posted by tony_linux

der_ketzler: Sure it's up to me to inform myself. However, I believe that I'm not terribly wrong saying that in this case the shipping costs should have been informed before the purchase.

It did say free + shipping costs. Sure the shipping is expensive but you knew you'd have to pay shipping so you should have checked.

RogerXY · 04/20/2010, 03:11 am

Well, until the ridiculously expensive shipping cost-problem is solved there will be no orders made by me from the TTG Store, I just simply can't afford to spend the same amount (or more) on shipping as on the actual items

air · 04/20/2010, 06:15 am

The shipping costs is the only thing that stopped me from ordering the "free" dvd. I would be ready to pay as much as 10$ for shipping, but everything above that is just too much. I order a lot from stores in the US, Canada or Australia and never had to pay more than that, mostly its around 5-6$.

To the comments, saying that it's not Telltale's fault. I disagree with that. They made the contracts with the shipping company and should be able to see that costs that high for a single item are just not really explainable to customers.

The free shipping when ordering for 50$ isn't much of an option either, if you do not want that much stuff (or in my case rather buy a Sam&Max Wii release on disc).

youmaycallmemurray · 04/22/2010, 07:15 am

hmm yeah this sucks.. i was expecting about 10$ but now I'm not so sure I'm gonna get that dvd.

Falanca · 04/22/2010, 08:54 am

Turkey.

Shipping: $32.80

I refuse.

backslash · 05/07/2010, 04:47 am

Quote:

Originally Posted by Adrianr

I agree, I'm appalled at this new shipping rate. They want to charge me $18US to ship to Australia.. I've ordered both seasons of Sam & Max, Wallace & Gromit, Strong Bad and each time the postage was only a few $

I've got the same problem & I live in Australia too, I want my special pre-order fancy cover Monkey Island but I don't want to pay $20 for shipping

Even when considering the extras it doesn't seem worth it & makes me consider sticking with my digital copies instead. I know it sounds like I'm being cheap but I'd rather choose a slower shipping method to save $10

Might buy a plane ticket & swing by Telltale Studios so I can grab my copy personally, thus saving $20! (after spending $2000)

Didero · 05/07/2010, 04:59 am

You could wait until the next 'Free Shipping' deal. That's what I did with my DVDs for the Sam & Max, Strong Bad and Wallace & Gromit seasons.
That'll probably be around the time the Sam & Max Season 3 DVD will be available for preorder though, so it'll be a long wait.

backslash · 05/07/2010, 05:20 am

The current 50% off sale if you buy Puzzle Agent & bundle it with other stuff is pretty cool. I tried ordering it with Wallace & Gromit DVD (I don't own any episodes yet) & the p&h costs goes down to US$15.90 yet Monkey Island DVD is still in the cart as well? *scratches head* I have no idea how that makes any sense but I might go with that

slohoho · 05/25/2010, 12:44 pm

Pretty outrageous Telltale is spamming me with 'order sam & max now' when it's almost over a year that I ordered Tales of Monkey Island and still haven't played that game.

*Macfly77* · 05/25/2010, 01:12 pm

Quote:

Originally Posted by slohoho

Pretty outrageous Telltale is spamming me with 'order sam & max now' when it's almost over a year that I ordered Tales of Monkey Island and still haven't played that game.

Not even the downloadable version (the first episode has been available for over 10 months, the others, pretty much every month after that)?

04/11/2010, 06:57 am	#44
Irishmile The Skipping Dead Join Date: Jun 2009 Location: WI, its a paradise 3 months of the year Posts: 6,542	I got $11 in the US... __________________ unholy THIS! I am a community moderator, here to assist, keep the peace, and keep these boards clean and friendly for all. I am a volunteer, and not a Telltale employee, and my opinions are my own.

04/19/2010, 02:42 am	#49
Eendje-X Junior Member Join Date: Apr 2010 Posts: 1	Hm, weird... I placed an order for ~ $110, but I was still charged $35 for shipping... did I miss something? I'm from Belgium (EU). Last edited by Eendje-X; 04/19/2010 at 02:49 am.

04/20/2010, 03:11 am	#52
RogerXY Serious Guy Join Date: May 2007 Posts: 39	Well, until the ridiculously expensive shipping cost-problem is solved there will be no orders made by me from the TTG Store, I just simply can't afford to spend the same amount (or more) on shipping as on the actual items __________________ "How come things that happen to stupid people keep happening to me?!?!?" /Homer Simpson

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03/16/2010, 03:17 pm	#41
dementia13 Junior Member Join Date: Jun 2009 Posts: 5	^ If this is true then I can see how this is a sticky situation from TellTale's perspective. I recall when they shipped me Sam & Max S1 and S2, it was in a regular manilla bubble envelope and looked like it had been sent by a secretary in an office. No problems there. But I can see how it would suck if people keep bugging them for replacements. If this is the case, what's wrong with offering the option of regular ground shipping. I'd rather take my chances and pay $7 (it's always been fine thus far), then pay $18 and risk getting hit by customs (which is another very costly and annoying factor - not TTG's fault, but on my end the prospect of paying up to $40 for a "free" DVD of a game I already bought is ridiculous).

04/11/2010, 06:53 am	#43
tony_linux Junior Member Join Date: Mar 2010 Posts: 4	I'm also very disappointed and feel a bit scammed about the "free DVD". I think TTG should either cover a part of the shipping costs or clearly state what "free DVD" really means before you have bought the whole season. -Tony

04/11/2010, 12:25 pm	#46
tony_linux Junior Member Join Date: Mar 2010 Posts: 4	der_ketzler: Sure it's up to me to inform myself. However, I believe that I'm not terribly wrong saying that in this case the shipping costs should have been informed before the purchase. Thanks for the ordering tips. -Tony

04/17/2010, 08:33 am	#47
slohoho Junior Member Join Date: May 2007 Posts: 7	To heat things up, it's now over a month I placed the 'OK for the 17$ shipping costs' and I haven't received any DVD but someone did already take my money for the shipping costs (also a month ago). I also kind of thought that money would only get deducted at time of shipping. Guess it's indeed all up to me to inform myself :/

04/17/2010, 08:46 am	#48
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	The DVD's are not done yet, so it's no surprise they aren't shipped yet...

04/20/2010, 06:15 am	#53
air Junior Member Join Date: Jul 2009 Posts: 15	The shipping costs is the only thing that stopped me from ordering the "free" dvd. I would be ready to pay as much as 10$ for shipping, but everything above that is just too much. I order a lot from stores in the US, Canada or Australia and never had to pay more than that, mostly its around 5-6$. To the comments, saying that it's not Telltale's fault. I disagree with that. They made the contracts with the shipping company and should be able to see that costs that high for a single item are just not really explainable to customers. The free shipping when ordering for 50$ isn't much of an option either, if you do not want that much stuff (or in my case rather buy a Sam&Max Wii release on disc).

04/22/2010, 07:15 am	#54
youmaycallmemurray Member Join Date: Jul 2009 Posts: 93	hmm yeah this sucks.. i was expecting about 10$ but now I'm not so sure I'm gonna get that dvd.

04/22/2010, 08:54 am	#55
Falanca Hasn't Played TWDG Join Date: Feb 2008 Posts: 3,239	Turkey. Shipping: $32.80 I refuse.

05/07/2010, 04:59 am	#57
Didero Senior Member Join Date: Jun 2009 Location: The Netherlands Posts: 481	You could wait until the next 'Free Shipping' deal. That's what I did with my DVDs for the Sam & Max, Strong Bad and Wallace & Gromit seasons. That'll probably be around the time the Sam & Max Season 3 DVD will be available for preorder though, so it'll be a long wait.

05/07/2010, 05:20 am	#58
backslash Ask me about GrimFandango Join Date: Aug 2007 Location: Perth, WA Posts: 116	The current 50% off sale if you buy Puzzle Agent & bundle it with other stuff is pretty cool. I tried ordering it with Wallace & Gromit DVD (I don't own any episodes yet) & the p&h costs goes down to US$15.90 yet Monkey Island DVD is still in the cart as well? scratches head I have no idea how that makes any sense but I might go with that

05/25/2010, 12:44 pm	#59
slohoho Junior Member Join Date: May 2007 Posts: 7	Pretty outrageous Telltale is spamming me with 'order sam & max now' when it's almost over a year that I ordered Tales of Monkey Island and still haven't played that game.