Telltale Games

Blacklin · 03/21/2010, 10:04 am

Hello!

I haven't received an answer to my support question [issue-28373]. When I preordered my Wallace & Gromit DVD I also ordered Stickleback and Further Grickle. However I didn't receive them with rest of the stuff when my order arrived.

David E · 03/25/2010, 09:23 am

Hey Blacklin, sorry you haven't received a response to your ticket, and that you didn't get the right items in your shipment.

Stickleback and Further Grickle are no longer in stock; we'd be able to give you store credit for the money you spent on 'em, though. Let me know if that would work.

Blacklin · 03/25/2010, 10:15 am

Can you return the money to my credit card? Or put them to my Paypal account (paypal@skosunen.fastmail.fm)? I just preordered Sam&Max, so there is nothing for me to order for a while now.

David E · 03/29/2010, 11:26 am

Hey Blacklin, we're looking into it. We normally can't credit people whose orders are older than a specific cutoff time, but I'll let you know what I find out.

Blacklin · 04/30/2010, 10:17 am

Almost two months have passed now. Have you found out anything?

Blacklin · 05/31/2010, 01:44 am

I think I have been patient, but this is getting ridiculous. Can you at least give me store credit, if you can't return my money to my credit card?

bonnie · 06/02/2010, 09:54 am

Your paypal account has been credited back. I will send you more info in your support ticket.

Cheers,
bonnie

Blacklin · 06/02/2010, 11:41 am

Hello bonnie,

thank you for your reply. I didn't receive an answer to my support ticket, so I don't know what you told me in it. The amount you sent to my paypal account is not enough. If you check values of the books I didn't receive in my earlier order, they total worth is US $17.52.

I know I earlier asked for credit card credit, but instead of paypal, I would like to take store credit, if you please. I don't want to pay paypal processing fees. I was planning to buy puzzle agent and use the 50% discount that comes with it. I returned the paypal payment you made.

Edit:
Your answer was on my other email account.

Still, Paypal only reported about US $4.38 payment, so it was quite confusing. If it isn't too much trouble, store credit is my preferred way to go. Thank you.

Blacklin · 06/06/2010, 10:40 am

I received the payment through Paypal. Thank you.

03/21/2010, 10:04 am	#1
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	Problem with order [issue-28373] Hello! I haven't received an answer to my support question [issue-28373]. When I preordered my Wallace & Gromit DVD I also ordered Stickleback and Further Grickle. However I didn't receive them with rest of the stuff when my order arrived.

03/25/2010, 09:23 am	#2
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Hey Blacklin, sorry you haven't received a response to your ticket, and that you didn't get the right items in your shipment. Stickleback and Further Grickle are no longer in stock; we'd be able to give you store credit for the money you spent on 'em, though. Let me know if that would work. Last edited by David E; 03/25/2010 at 09:26 am.

04/30/2010, 10:17 am	#5
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	Almost two months have passed now. Have you found out anything? Last edited by Blacklin; 05/20/2010 at 11:34 am. Reason: Changed amount of time passed.

06/02/2010, 11:41 am	#8
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	Hello bonnie, thank you for your reply. I didn't receive an answer to my support ticket, so I don't know what you told me in it. The amount you sent to my paypal account is not enough. If you check values of the books I didn't receive in my earlier order, they total worth is US $17.52. I know I earlier asked for credit card credit, but instead of paypal, I would like to take store credit, if you please. I don't want to pay paypal processing fees. I was planning to buy puzzle agent and use the 50% discount that comes with it. I returned the paypal payment you made. Edit: Your answer was on my other email account. Still, Paypal only reported about US $4.38 payment, so it was quite confusing. If it isn't too much trouble, store credit is my preferred way to go. Thank you. Last edited by Blacklin; 06/02/2010 at 11:53 am. Reason: Added more information.

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03/25/2010, 10:15 am	#3
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	Can you return the money to my credit card? Or put them to my Paypal account (paypal@skosunen.fastmail.fm)? I just preordered Sam&Max, so there is nothing for me to order for a while now.

03/29/2010, 11:26 am	#4
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Hey Blacklin, we're looking into it. We normally can't credit people whose orders are older than a specific cutoff time, but I'll let you know what I find out.

05/31/2010, 01:44 am	#6
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	I think I have been patient, but this is getting ridiculous. Can you at least give me store credit, if you can't return my money to my credit card?

06/02/2010, 09:54 am	#7
bonnie Senior Member Join Date: Aug 2009 Posts: 289	Your paypal account has been credited back. I will send you more info in your support ticket. Cheers, bonnie

06/06/2010, 10:40 am	#9
Blacklin Junior Member Join Date: Aug 2008 Posts: 10	I received the payment through Paypal. Thank you.

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