Telltale Games

jadekitten5425 · 06/26/2007, 05:58 pm

on the season 1 disc order page, it did work, but thrn i hit back to add some other stuff and now it won't and it says my cart is empty soo i um think i broke it *sweatdrop*

L33t Masta · 06/26/2007, 06:06 pm

Mine says the same thing. I want to order the Season One Case File too but it wont give me my CD for $0. Says invalid number.

tabacco · 06/26/2007, 06:10 pm

Can you please send emails to support@telltalegames.com with your order numbers?

jadekitten5425 · 06/26/2007, 06:19 pm

sent it

Emily · 06/26/2007, 06:39 pm

Jadekitten, yours should be fixed now. L33t Masta, if you wrote to support thenit should be fixed, but if you didn't, send that email so we can fix it for you.

L33t Masta · 06/26/2007, 06:40 pm

Done

Emily · 06/26/2007, 06:58 pm

And fixed.

L33t Masta · 06/26/2007, 08:42 pm

So what was the problem? Do we only get one shot at it or what?

Emily · 06/26/2007, 09:29 pm

Something like that. We have it set up so that once the order number has been used for the free disc, it can't be used again for a second free disc (for obvious reasons!) But if something funky happens mid-order (i.e. cookie problem, navigating away from the checkout page at a certain point, etc.), the system may think it's invalid even though the order was not completed, and then we just have to clear it in our system so it'll work again.

L33t Masta · 06/27/2007, 12:03 am

I guess I won't use it till later then that way I can actually pay for it lol

Marcus360 · 06/27/2007, 03:26 am

Hi my number says invalid also.
I have sent my number, thanks.

Lemming · 06/27/2007, 06:05 am

I was trying to order two separate discs, one for me and my pal, to place in a single order to split the shipping cost. But when that didn't work (because quantity is stuck at "1"), we decided to place our orders separately.

So I placed mine, and checked out the cart. However, when it was time for his, both of the order numbers were already used up even though only one of the discs were checked out.

I'll send the numbers and all relevant information, including additional products we want to order.

Thanks in advance!

Disablez · 06/27/2007, 06:51 am

Well, I had that problem too earlier, Paypal's fault.
Fortunately it worked ok now, so thanks a lot to Emily for being so diligent!

Emily · 06/27/2007, 07:02 am

Lemming, you're a special case.

We're trying to figure out the best way to deal with your order - you'll hear from someone soon.

Anyone else -- definitely email support if you're having this problem. It's a lot easier for us to keep track of these issues through the support email than on the forum.

Lemming · 06/27/2007, 10:34 am

Quote:

Originally Posted by Emily

Lemming, you're a special case.

We're trying to figure out the best way to deal with your order - you'll hear from someone soon.

Okay, thanks a lot for taking your time dealing with this!

tabacco · 06/27/2007, 10:57 am

We've taken some steps that should minimize this problem in the future, by the way.

Emily · 06/27/2007, 11:29 am

Lemming - we just replied to your support emails. Make sure you read my mail as well as Ryan's, because things changed between when he wrote to you and when I wrote to you.

06/26/2007, 05:58 pm	#1
jadekitten5425 Member Join Date: Dec 2006 Posts: 68	order number says invalid on the season 1 disc order page, it did work, but thrn i hit back to add some other stuff and now it won't and it says my cart is empty soo i um think i broke it sweatdrop

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06/26/2007, 06:06 pm	#2
L33t Masta Junior Member Join Date: Jun 2007 Posts: 11	Mine says the same thing. I want to order the Season One Case File too but it wont give me my CD for $0. Says invalid number.

06/26/2007, 06:10 pm	#3
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Can you please send emails to support@telltalegames.com with your order numbers?

06/26/2007, 06:19 pm	#4
jadekitten5425 Member Join Date: Dec 2006 Posts: 68	sent it

06/26/2007, 06:39 pm	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Jadekitten, yours should be fixed now. L33t Masta, if you wrote to support thenit should be fixed, but if you didn't, send that email so we can fix it for you.

06/26/2007, 06:40 pm	#6
L33t Masta Junior Member Join Date: Jun 2007 Posts: 11	Done

06/26/2007, 06:58 pm	#7
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	And fixed.

06/26/2007, 08:42 pm	#8
L33t Masta Junior Member Join Date: Jun 2007 Posts: 11	So what was the problem? Do we only get one shot at it or what?

06/26/2007, 09:29 pm	#9
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Something like that. We have it set up so that once the order number has been used for the free disc, it can't be used again for a second free disc (for obvious reasons!) But if something funky happens mid-order (i.e. cookie problem, navigating away from the checkout page at a certain point, etc.), the system may think it's invalid even though the order was not completed, and then we just have to clear it in our system so it'll work again.

06/27/2007, 12:03 am	#10
L33t Masta Junior Member Join Date: Jun 2007 Posts: 11	I guess I won't use it till later then that way I can actually pay for it lol

06/27/2007, 03:26 am	#11
Marcus360 Junior Member Join Date: Mar 2007 Posts: 1	Hi my number says invalid also. I have sent my number, thanks.

06/27/2007, 06:05 am	#12
Lemming Junior Member Join Date: Jun 2007 Posts: 3	I was trying to order two separate discs, one for me and my pal, to place in a single order to split the shipping cost. But when that didn't work (because quantity is stuck at "1"), we decided to place our orders separately. So I placed mine, and checked out the cart. However, when it was time for his, both of the order numbers were already used up even though only one of the discs were checked out. I'll send the numbers and all relevant information, including additional products we want to order. Thanks in advance!

06/27/2007, 06:51 am	#13
Disablez Junior Member Join Date: Apr 2007 Posts: 6	Well, I had that problem too earlier, Paypal's fault. Fortunately it worked ok now, so thanks a lot to Emily for being so diligent!

06/27/2007, 07:02 am	#14
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Lemming, you're a special case. We're trying to figure out the best way to deal with your order - you'll hear from someone soon. Anyone else -- definitely email support if you're having this problem. It's a lot easier for us to keep track of these issues through the support email than on the forum.

06/27/2007, 10:57 am	#16
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	We've taken some steps that should minimize this problem in the future, by the way.

06/27/2007, 11:29 am	#17
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Lemming - we just replied to your support emails. Make sure you read my mail as well as Ryan's, because things changed between when he wrote to you and when I wrote to you.