Telltale Games

isolated1 · 07/03/2010, 03:52 pm

Same issue on my gtx 480. No offense, but why didn't you test the game on a 480?

Didero · 07/04/2010, 01:57 am

Quote:

Originally Posted by isolated1

Same issue on my gtx 480. No offense, but why didn't you test the game on a 480?

Because they can't test all their games on all possible computer configurations. There's just too many possibilities.

greyven · 07/04/2010, 07:24 am

No news on this issue yet?

StingingVelvet · 07/04/2010, 12:29 pm

It's surprising the 480 is the cause, if true. I have had a newer GPU break a game like... well... never? Ever? In 20 years of PC gaming.

Drivers yes, the actual GPU no.

Pidgeot · 07/04/2010, 04:34 pm

Quote:

Originally Posted by StingingVelvet

It's surprising the 480 is the cause, if true. I have had a newer GPU break a game like... well... never? Ever? In 20 years of PC gaming.

Drivers yes, the actual GPU no.

It's highly doubtful that the GPU itself is to blame - it's much more likely that there's simply a bug in the driver which is only triggered on specific cards (in this case, the 4xx series).

Dihard · 07/04/2010, 06:11 pm

I also have this problem with a GTX 470 on Windows 7 64-bit.

Dingding · 07/05/2010, 12:13 pm

I have the same problem (linux, GTX275). The logs are visible as you drag them around, but are otherwise invisible.

holyjewsus · 07/05/2010, 10:11 pm

same exact problem, running on a mac book pro, through parallels with a nvidia 330m gt.

DarthBo · 07/05/2010, 11:48 pm

Quote:

Originally Posted by holyjewsus

same exact problem, running on a mac book pro, through parallels with a nvidia 330m gt.

Why are you using the Windows version?

Does the Mac version have the same problem?

and come on Telltale, we want to play the game

Will · 07/06/2010, 09:23 am

Just an update, these cards were backordered, but ours should be arriving mid-week. Not sure how long it will take to fix from there. These problems tend to be a bit... persnickety

demonfoo · 07/06/2010, 11:47 am

It looks like a possible Z-order issue; I can see the paperclip and a little attachment which is apparently supposed to contain the logs, which appears to be under the map, but I'm guessing that's supposed to be *over* it, instead of under. I'm seeing this with Ubuntu 10.04 (lucid) and Wine 1.2-rc6 on two different machines, one with nVidia ION graphics and the 256.35 nVidia drivers, and the other with an nVidia GeForce 8600GT and the 195.36.24 nVidia drivers. (I wouldn't mention it, but since it appears to be a common problem with Windows users as well, thought it might give a clue.)

Will · 07/06/2010, 12:28 pm

Yeah, it's definitely something with the scene priorities, we just don't know why one particular card would draw things in the wrong order. Just won't make a whole lot of sense until we can see what's going on under the hood.

Dingding · 07/07/2010, 03:47 pm

Some more info from me:

I have a Windows 7 64-bit partition and a Ubuntu 10.04, on the same machine, which has an Nvidia GTX275 card. I've tested the game on both partitions.

The first time I ran the game, it resulted in a complete and instant system crash on both partitions; an instant black screen with the monitor going in stand-by.

The second time I ran the game on both partitions, it worked.

The first puzzle is okay; but on Linux, and only on Linux, the second puzzle suffers from the z-order issue, where the piece of paper with the logs are clearly placed beneath the field where the logs are to be placed. Still, the logs are visible when you drag them around. (Trial and error to find them first).

StingingVelvet · 07/07/2010, 10:08 pm

I can drag the logs, but they are not visible unless I drag them above the map.

greyven · 07/08/2010, 07:24 am

Nothing yet?
Anyone tried any other older driver?

fabled · 07/09/2010, 09:13 am

Same problem here.

Linux 2.6.32-23-generic #37-Ubuntu
wine 1.2-rc6
nVidia Corporation G86 [GeForce 8400M GS]
NVIDIA driver version 195.36.24

Dihard · 07/09/2010, 09:29 am

Quote:

Originally Posted by Will

Yeah, it's definitely something with the scene priorities, we just don't know why one particular card would draw things in the wrong order. Just won't make a whole lot of sense until we can see what's going on under the hood.

Can we get some sort of update? I assume the card's been at the office for a couple days now...

Will · 07/09/2010, 10:17 am

We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while

demonfoo · 07/09/2010, 11:18 am

Good to hear you've found what's wrong. Unfortunate that the problem is so many little things instead of one big thing, but at least a fix is in sight.

jkohen · 07/09/2010, 12:58 pm

Quote:

Originally Posted by Will

We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while

Well, I just downloaded the game and was all happy and gay about starting to play, but then I hit this bug and then ow... Well, I don't mind waiting, but how do you guys usually notify when these bugs are fixed? Will you send an update on this thread when the new version is ready for download?

Cheers!

07/04/2010, 06:11 pm	#26
Dihard Junior Member Join Date: Aug 2008 Posts: 18	I also have this problem with a GTX 470 on Windows 7 64-bit. Last edited by Dihard; 07/06/2010 at 03:19 am. Reason: Added OS details

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Puzzle Agent impressions!	Jake	Puzzle Agent Discussion	295	06/04/2011 04:45 pm
Puzzle Agent: Missing Snowmobile at Factory - Savegame request	TTG - Caleb	Game Support - General	0	09/22/2010 11:07 am
Puzzle Agent Site Puzzle?	FatDragon	Puzzle Agent Discussion	3	07/10/2010 03:12 pm
Sam and Max Complete + Puzzle Agent half off.	CyberAly	Shopping or Activation Support	3	05/26/2010 02:30 am

07/03/2010, 03:52 pm	#21
isolated1 Junior Member Join Date: Dec 2006 Posts: 12	Same issue on my gtx 480. No offense, but why didn't you test the game on a 480?

07/04/2010, 07:24 am	#23
greyven Junior Member Join Date: Jul 2010 Posts: 6	No news on this issue yet?

07/04/2010, 12:29 pm	#24
StingingVelvet Member Join Date: Mar 2010 Posts: 95	It's surprising the 480 is the cause, if true. I have had a newer GPU break a game like... well... never? Ever? In 20 years of PC gaming. Drivers yes, the actual GPU no.

07/05/2010, 12:13 pm	#27
Dingding Junior Member Join Date: May 2008 Location: Trondheim Posts: 4	I have the same problem (linux, GTX275). The logs are visible as you drag them around, but are otherwise invisible.

07/05/2010, 10:11 pm	#28
holyjewsus Junior Member Join Date: Jul 2010 Posts: 1	same exact problem, running on a mac book pro, through parallels with a nvidia 330m gt.

07/06/2010, 09:23 am	#30
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Just an update, these cards were backordered, but ours should be arriving mid-week. Not sure how long it will take to fix from there. These problems tend to be a bit... persnickety

07/06/2010, 11:47 am	#31
demonfoo Senior Member Join Date: Jul 2008 Posts: 109	It looks like a possible Z-order issue; I can see the paperclip and a little attachment which is apparently supposed to contain the logs, which appears to be under the map, but I'm guessing that's supposed to be over it, instead of under. I'm seeing this with Ubuntu 10.04 (lucid) and Wine 1.2-rc6 on two different machines, one with nVidia ION graphics and the 256.35 nVidia drivers, and the other with an nVidia GeForce 8600GT and the 195.36.24 nVidia drivers. (I wouldn't mention it, but since it appears to be a common problem with Windows users as well, thought it might give a clue.)

07/06/2010, 12:28 pm	#32
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Yeah, it's definitely something with the scene priorities, we just don't know why one particular card would draw things in the wrong order. Just won't make a whole lot of sense until we can see what's going on under the hood.

07/07/2010, 03:47 pm	#33
Dingding Junior Member Join Date: May 2008 Location: Trondheim Posts: 4	Some more info from me: I have a Windows 7 64-bit partition and a Ubuntu 10.04, on the same machine, which has an Nvidia GTX275 card. I've tested the game on both partitions. The first time I ran the game, it resulted in a complete and instant system crash on both partitions; an instant black screen with the monitor going in stand-by. The second time I ran the game on both partitions, it worked. The first puzzle is okay; but on Linux, and only on Linux, the second puzzle suffers from the z-order issue, where the piece of paper with the logs are clearly placed beneath the field where the logs are to be placed. Still, the logs are visible when you drag them around. (Trial and error to find them first).

07/07/2010, 10:08 pm	#34
StingingVelvet Member Join Date: Mar 2010 Posts: 95	I can drag the logs, but they are not visible unless I drag them above the map.

07/08/2010, 07:24 am	#35
greyven Junior Member Join Date: Jul 2010 Posts: 6	Nothing yet? Anyone tried any other older driver?

07/09/2010, 09:13 am	#36
fabled Junior Member Join Date: Jul 2010 Posts: 2	Same problem here. Linux 2.6.32-23-generic #37-Ubuntu wine 1.2-rc6 nVidia Corporation G86 [GeForce 8400M GS] NVIDIA driver version 195.36.24

07/09/2010, 10:17 am	#38
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while

07/09/2010, 11:18 am	#39
demonfoo Senior Member Join Date: Jul 2008 Posts: 109	Good to hear you've found what's wrong. Unfortunate that the problem is so many little things instead of one big thing, but at least a fix is in sight.