Telltale Games

PedsterUK · 07/12/2010, 07:35 am

I'm not going to complain, it's just a query really......

How long does it take roughly for arrival of a shipment? A month, two? Anyone else ordered from the UK?

GinnyN · 07/12/2010, 07:41 am

International Shipping can take about 6 weeks max. No idea about how much exactly to UK, but to Chile is about 4 weeks normally, I guess should be really similar for you.

Friar · 07/12/2010, 12:45 pm

Some people are saying as little as 7 days to deliver to the UK, Others around 20. I'm currently on 12 days and counting.

Inno · 07/14/2010, 05:06 am

I received my Monkey goodness this very morning, a mere EIGHT days after it was marked as shipped. Amazing service, and really well packed too. No damage to anything.

Well worth the wait.

PedsterUK · 07/14/2010, 08:24 am

Be 4weeks next week....... Wouldnt mind if TT had an option to put it up as a .iso download for a few $, that way I would know I'd get it..... Royal Mail tends to loose stuff.

Scrawffler · 07/14/2010, 11:16 am

Once something took just over 6 weeks to arrive for me, but that was over the Christmas holidays, so that makes sense!

Usually packages from Telltale have taken 2 weeks or under to get to my house.

It was 2 weeks ago today when my Monkey Island package shipped apparently. It could turn up any day now, though I'm prepared for it to take longer.

If your package takes longer than 6 weeks to arrive, and you think it may be lost in the mail somewhere, tell someone from Telltale and they may be able to help you track it. Back when I questioned my package that took a long time to arrive (which was back in January) they mentioned something about international tracking, which they'd be able to do soon. So someone will know how to find your package!

Friar · 07/15/2010, 04:05 am

My package took 2 weeks exactly to arrive.

One thing to bear in mind, that some people have had issues with is having to pay Import tax, which increases the delivery time (the parcel is stopped, a letter is sent to you, you pay the money, the parcel carries on)

JFreeman · 07/15/2010, 08:35 am

Got one today that took 8 days! Last time it was around 14. It's usually customs holding it up, I've had a package from another place in customs for a month before.

As Friar said, if customs decide to charge you they send you a letter first. Just hope the letter doesn't get lost in the post...

£18 is the magic get-out-of-extra-fees free card. Anything under £18 won't ever be taxed. But really It's completely random what they decide to charge in my experience, I've had £50 go through with nothing and £20 get charged.

PedsterUK · 07/15/2010, 11:18 am

I take this isn't Kent in UK! lol

Quote:

Processed through Sort Facility, July 14, 2010, 10:06 pm, KENT, WA 98032

WTF... So it took 3weeks just to be sorted?

JFreeman · 07/15/2010, 11:44 am

"Sort Facility" sounds like a fancy name for customs.

Rawr · 07/15/2010, 12:25 pm

It really does vary. Usually it's only taken a week for anything to get to me. Like most recently the ToMI voodoo cards, and the deluxe edition arrived exactly a week after it was dispatched. However, if you happen to get hit by customs, which can happen with anything over £18(Not sure if it's changed, I think it's still that, anyway), then it might take a bit longer, and you'll end up having to pay fee's. When I bought a bunch of stuff from Telltale for £50, I ended up having to pay something like £15-£20 fee's, which was insane.

Toast_Burner · 07/16/2010, 08:29 am

I've ordered two things from telltale
The first order took 2 weeks and the second only took 1 week

Sebastian.Zissou · 07/19/2010, 08:34 am

13 days to arrive to Spain! (and casually, just a day before my birthday, how cool is that?)

TrueGuyb · 07/21/2010, 01:58 am

Attention please I sent an email to receive support support@telltalegames.com without receiving any response. I ordered a copy of "TOMI" special package "Steve Purcell" plus 3 shirts are arriving regularly. But in the transport document they were given 5! so I had to pay many more taxes as the VAT and customs!

PedsterUK · 07/21/2010, 02:01 am

Just to say it arrived today..... If the tracking was right, it took longer for it to be processed through sorting than it did actually getting here

Big_Whoop · 07/21/2010, 05:53 am

im still waiting for my copy of TOMI to arrive in the UK - it got sent 8th June and ive still got nothing

*Macfly77* · 07/21/2010, 11:36 am

Quote:

Originally Posted by Big_Whoop

im still waiting for my copy of TOMI to arrive in the UK - it got sent 8th June and ive still got nothing

If it got sent June 8 to the UK, it definitely should have been delivered by now.
I suggest you e-mail support@telltalegames.com with your order number.

Big_Whoop · 07/26/2010, 11:02 am

Ive emailed them so lets see what happens

Ertai · 08/03/2010, 12:31 pm

This is my 5th week, and still Nothing. I'm beginning to get really worried.

Hassat Hunter · 08/03/2010, 12:49 pm

It usually takes 7-10 days for me, but apparently for Germans (the very next-door-country) it has taken up to a month occassionally.

I guess some countries borders/postal offices are just worse than others

.

07/12/2010, 07:35 am	#1
PedsterUK Laws Web Hosting Join Date: Aug 2009 Location: London, UK Posts: 200	Ship to Europe/UK I'm not going to complain, it's just a query really...... How long does it take roughly for arrival of a shipment? A month, two? Anyone else ordered from the UK? __________________ Regards, Peter

07/12/2010, 07:41 am	#2
GinnyN An Armed Lagomorph Join Date: Jun 2009 Location: Ask the earth Posts: 2,426	International Shipping can take about 6 weeks max. No idea about how much exactly to UK, but to Chile is about 4 weeks normally, I guess should be really similar for you. __________________ Because we have nothing, we want to do everything --- - My Zazzle Store! - My DeviantArt Account! #nadaesimposiblehueonniunawea.

07/12/2010, 12:45 pm	#3
Friar The nth Doctor Join Date: Jul 2009 Location: UK Posts: 3,167	Some people are saying as little as 7 days to deliver to the UK, Others around 20. I'm currently on 12 days and counting. __________________ "The universe has to move forward. Pain and loss, they define us as much as happiness or love. Whether it's a world, or a relationship...everything has its time. And everything ends."-Elizabeth Sladen: RIP.

07/14/2010, 08:24 am	#5
PedsterUK Laws Web Hosting Join Date: Aug 2009 Location: London, UK Posts: 200	Be 4weeks next week....... Wouldnt mind if TT had an option to put it up as a .iso download for a few $, that way I would know I'd get it..... Royal Mail tends to loose stuff. __________________ Regards, Peter

07/14/2010, 11:16 am	#6
Scrawffler Pappapisshu!! Join Date: Jul 2009 Location: England wink wink nudge nudge Posts: 607	Once something took just over 6 weeks to arrive for me, but that was over the Christmas holidays, so that makes sense! Usually packages from Telltale have taken 2 weeks or under to get to my house. It was 2 weeks ago today when my Monkey Island package shipped apparently. It could turn up any day now, though I'm prepared for it to take longer. If your package takes longer than 6 weeks to arrive, and you think it may be lost in the mail somewhere, tell someone from Telltale and they may be able to help you track it. Back when I questioned my package that took a long time to arrive (which was back in January) they mentioned something about international tracking, which they'd be able to do soon. So someone will know how to find your package! __________________ I'm not crazy; I'm sanely-challenged.

07/14/2010, 05:06 am	#4
Inno Junior Member Join Date: Mar 2010 Posts: 2	I received my Monkey goodness this very morning, a mere EIGHT days after it was marked as shipped. Amazing service, and really well packed too. No damage to anything. Well worth the wait.

07/15/2010, 04:05 am	#7
Friar The nth Doctor Join Date: Jul 2009 Location: UK Posts: 3,167	My package took 2 weeks exactly to arrive. One thing to bear in mind, that some people have had issues with is having to pay Import tax, which increases the delivery time (the parcel is stopped, a letter is sent to you, you pay the money, the parcel carries on) __________________ "The universe has to move forward. Pain and loss, they define us as much as happiness or love. Whether it's a world, or a relationship...everything has its time. And everything ends."-Elizabeth Sladen: RIP.

07/15/2010, 08:35 am	#8
JFreeman #FireRibs Join Date: Aug 2009 Location: United Kingdom Posts: 73	Got one today that took 8 days! Last time it was around 14. It's usually customs holding it up, I've had a package from another place in customs for a month before. As Friar said, if customs decide to charge you they send you a letter first. Just hope the letter doesn't get lost in the post... £18 is the magic get-out-of-extra-fees free card. Anything under £18 won't ever be taxed. But really It's completely random what they decide to charge in my experience, I've had £50 go through with nothing and £20 get charged. Last edited by JFreeman; 07/15/2010 at 08:38 am.

07/15/2010, 11:44 am	#10
JFreeman #FireRibs Join Date: Aug 2009 Location: United Kingdom Posts: 73	"Sort Facility" sounds like a fancy name for customs.

07/15/2010, 12:25 pm	#11
Rawr The Almighty Join Date: Jul 2009 Location: England Posts: 434	It really does vary. Usually it's only taken a week for anything to get to me. Like most recently the ToMI voodoo cards, and the deluxe edition arrived exactly a week after it was dispatched. However, if you happen to get hit by customs, which can happen with anything over £18(Not sure if it's changed, I think it's still that, anyway), then it might take a bit longer, and you'll end up having to pay fee's. When I bought a bunch of stuff from Telltale for £50, I ended up having to pay something like £15-£20 fee's, which was insane.

07/16/2010, 08:29 am	#12
Toast_Burner Always burns his toast Join Date: Jun 2010 Location: Behind you! Posts: 118	I've ordered two things from telltale The first order took 2 weeks and the second only took 1 week

07/19/2010, 08:34 am	#13
Sebastian.Zissou Junior Member Join Date: Jul 2009 Location: Barcelona, Spain Posts: 10	13 days to arrive to Spain! (and casually, just a day before my birthday, how cool is that?)

07/21/2010, 01:58 am	#14
TrueGuyb Junior Member Join Date: Jun 2009 Location: Sardinia Posts: 27	Danger Attention please I sent an email to receive support support@telltalegames.com without receiving any response. I ordered a copy of "TOMI" special package "Steve Purcell" plus 3 shirts are arriving regularly. But in the transport document they were given 5! so I had to pay many more taxes as the VAT and customs!

07/21/2010, 02:01 am	#15
PedsterUK Laws Web Hosting Join Date: Aug 2009 Location: London, UK Posts: 200	Just to say it arrived today..... If the tracking was right, it took longer for it to be processed through sorting than it did actually getting here __________________ Regards, Peter

07/21/2010, 05:53 am	#16
Big_Whoop Junior Member Join Date: Jun 2009 Posts: 4	im still waiting for my copy of TOMI to arrive in the UK - it got sent 8th June and ive still got nothing

07/26/2010, 11:02 am	#18
Big_Whoop Junior Member Join Date: Jun 2009 Posts: 4	Ive emailed them so lets see what happens

08/03/2010, 12:31 pm	#19
Ertai Junior Member Join Date: Jun 2009 Location: Buenos Aires, Argentina Posts: 21	This is my 5th week, and still Nothing. I'm beginning to get really worried.

08/03/2010, 12:49 pm	#20
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	It usually takes 7-10 days for me, but apparently for Germans (the very next-door-country) it has taken up to a month occassionally. I guess some countries borders/postal offices are just worse than others . __________________ Sam: "We're 98% certain General Skun-ka'pe is evil." Stinky: "And the other 2%?" Max: "That he's crazy and we have to shoot him! But that may be wishful thinking on our part." (Any resemblance to KOTOR is purely coincidential, really!)

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