The Great "I did not receive a response to my ticket" Thread

[Ertai]

issue-33712, still haven't received my package, any ideas?

[knechtodawas]

issue-34454, no answer yet!

[Pinchpenny]

Issue-33677 sent on the 16th of July. Received the automated reply and no more. I've never had any troubles receiving support replies from Telltale in the past and I have absolutely no spam filtering from my ISP or my email client.

[Javi-Wan Kenobi]

issue-34382

[Chiverus]

hey i got the auto responce email back but no responce after that and its been a couple of days. issue-34516. didnt recive an item thats be on order for 2 months
*thx for the resonse

[limones]

issue-33842
Hi there, the items I bought three (3!!!!) months ago never arrived, nor you answered my e-mails.
Please
Let me Know
something
Bye

[Macfly77]

Originally Posted by limones

issue-33842
Hi there, the items I bought three (3!!!!) months ago never arrived, nor you answered my e-mails.
Please
Let me Know
something
Bye

See my reply to your similar post in another thread here.

[JarnoF]

It's been a week since I created the support ticket (issue-34479). Any news?

Also, see: http://www.telltalegames.com/forums/...ad.php?t=18815

[Ertai]

Originally Posted by Ertai

issue-33712, still haven't received my package, any ideas?

Still, NADA.

It's been almost 2 months since the package, in theory, was shipped.

T_T

[frizzled-frog]

hey, so far i didn't get an email, regarding to my problem. Issue-34660

[Santino]

Originally Posted by Ertai

Still, NADA.

It's been almost 2 months since the package, in theory, was shipped.

T_T

NADA por aca también.

Little over a month and still waiting, funny how a 5 pound shipment from the UK get's here faster (10 days!) than a 10 dollar one from the US.

[knechtodawas]

Sorry, but I just get a little bit impatient. I got an answer to issue-34454 indeed, but it just solved the smaller of my two problems. Then ajohnson took care of the bigger problem but he was not able to solve it either. His last statement "I assure you, we will get you taken care of." was sent one week ago. Afterwards he stopped answering me, although I wrote several small reminders to him and Bonnie. If my problem is so difficult to solve (what I do not really believe), I would be happy about hearing at least something like "We need some days."

[Monkey Tigerrider]

Hi,
It's been almost a month since I emailed you and although I did get an automated reply as well as, upon two reminder emails later from me, got a second automated reply; this does not really answer my original question.

Please?
Thank you.

issue-34697

[Tarand]

I posted a question that I sent to support, never received a ticket:

http://www.telltalegames.com/forums/...ad.php?t=19156

Received my Paypal receipt: Sep 2, 2010 08:00:12 PDT

Thanks!

[guil13st]

'issue-34941'
I want to activate the product on steam but I cant.

[Wyn]

Originally Posted by Macfly77

If you've had the issue for nearly a year when the DVD has only been available for pre-order for less than 6 months, you probably only bought the downloads and not the physical copies.
Does your invoice mention a DVD (or maybe say standard edition or Deluxe Edition) or does it just say "Tales of Monkey Island"?
Do you have two sets of serial numbers for the episodes on your My Telltale page?
If so, the issue is different and you should write to support again to get a new ticket number.
Additionally, you can post your ticket number in this thread, which Telltale monitors more closely than others.
good luck!

I preordered the game last year and paid for two copies of the dvd to be sent out at a total of $69.90, dated 20/6/2009. The invoice states that I bought two copies.

Two confirmations came through following this invoice. The first was sent on the 13/03/2010 to inform me a payment for TOMI had been taken of a further $16.90 (postage costs?) and stating it was for two copies of the game. The second was sent, 07/06/2010, confirming my order had been shipped.

Throughout, I made allowances for delays and waited patiently. I ordered two dvd copies to be sent, the orders state payment is for two copies and I have two serial numbers for the order. I received only one dvd and have not even taken the wrapping off that game because the order was wrong.

original posts:

Originally Posted by Wyn
I've had the same issue with my order for ToMI and have sent several emails about the problem but never had a reply.

I have the order number and confirmation email, which does list me as having ordered two copies. Please can you sort this out for me.

I've written to you several times now and I've been to the forums and
listed my problems here also. Not once have you replied to my queries
or addressed the issue.

Please can you address these issues immediately. I've been trying to
sort this issue out for nearly a year now and it's beginning to annoy me.

As things stand, I will never buy another game from telltale games, you don't take care of issues. I've wasted time trying to get the issue resolved and lost money buying two copies of a game

[havok978]

issue-35048: I have a question about the "Sam & Max The Devil's Playhouse" $20 gift cards sold at PAX this weekend. The $20 cards simply overwrite the current $15 dollar discount instead of paying for the current $19.95 price. If they weren't meant to stack with the discount, why were they seemingly being sold at Telltale's booth as such? I wouldn't have bought it if I was essentially only going to save $5 additional dollars.

[heathermwhitaker]

i have sent 2 emails, received confirmation response but nothing addressing the problem. i've checked my spam folder as well. nada.

i've recently purchased the 2010 adventure bundle, and entirely forgot to double check the compatibility for my mac. i have no internet at my house, so i'm going to the local cafe to use it, and rather than waste time downloading for something that's not going to run on my computer, i'd like to know how we can trade me for something that is mac compatible, or if i'm due a refund.

please email me a.s.a.p. at heathermwhitaker@gmail.com, as i'm waiting in the cafe as we speak.

-heather

[Agrippa]

It's been two weeks since I sent you a message about the game launcher not displaying the activation tabs, and therefore my being unable to play the games I bought.

Still no reply about issue-34683.

[SaTaN SHaRK]

Missing items in my shipped order [issue-34438]

Hi there, expecially Bonnie for replying me in middle august.

Are there any clue or any good news about my order?

I'll resume the situation.
On 17th April I've placed an order of 4 Items, 2 games and 2 gadgets.
The order number is: #600060389914240 with this items ordered:
- Tales of Monkey Island Deluxe Edition
- Tales of Monkey Island Drinking Vessel
- Sam & Max Season Two Collector's DVD
- Sam & Max Crossbone T-Shirt

Actually on 14th July was shipped to me the package that arrived the 13th of August.
Unfortunately was shipped only the T-Shirt but not the other items. So I've contacted the customer service for some help and explanations.
On the package envelope and on the shipping sheet inside it there's written that has been shipped only the T-Shirt. If needed I should scan the envelope and the shipping sheet.

I hope that it's all ok. But I'm almost concerned for any problem happened.
Please give me a clue of this all and inform me on when the other items are planned to be shipped.
Thank You All!

This was the content of 2 mails sent to the Customer Service that have never recived an answer. I hope this is due to the Junk Filter.

Please help. I'm so preoccupated right now for my order status.