Telltale Games

allaboardfilms · 08/31/2010, 07:08 am

Hello all.

When I attempt to pre-order the Sam & Max Season 3 DVD, the cart has it showing up as costing me $19.95 even though I already have the episodes. Any idea what the problem is?

NeatNit · 08/31/2010, 07:10 am

Bought it as part of the Complete Collection?

Yeah, email support.

allaboardfilms · 08/31/2010, 07:12 am

Quote:

Originally Posted by NeatNit

Bought it as part of the Complete Collection?

Yeah, email support.

Nope. I pre-ordered the season back in March.

What's showing up in my cart seems to be as if I hadn't ordered the season previously, minus some sort of $15.00 discount that's showing up for some strange reason.

corruptbiggins · 08/31/2010, 07:18 am

Same for me, just assuming that there's a problem with the system not picking up the fact that I already own the full season. Seen it happen before, will be fixed at some point!

Quote:

Originally Posted by allaboardfilms

What's showing up in my cart seems to be as if I hadn't ordered the season previously, minus some sort of $15.00 discount that's showing up for some strange reason.

That discount is showing as that's the current sale they have for the Devils Playhouse at the moment.

NeatNit · 08/31/2010, 07:18 am

It's showing up because the season is on sale right now, and by buying the DVD you also buy the season...

It doesn't really matter, just contact support, no other way.

However, to please my curiousity...

Did you buy the Complete collection after that?

KrixBOI · 08/31/2010, 07:18 am

Same thing happening here too

WinterSnowblind · 08/31/2010, 07:21 am

I'm getting the same problem. The shop page tells me since I already own all 5 episodes (I pre-ordered the day season 3 was announced!) it's free, but when I go to the checkout it's charging me $20 ontop of the $7 shipping.

SamWagner · 08/31/2010, 07:27 am

Same Here

Symbermine · 08/31/2010, 07:27 am

Same problem here.

Ribs · 08/31/2010, 07:32 am

Everyone has the error, and Telltale's working on it. Just chillax people.

nachtritter · 08/31/2010, 07:33 am

I can imagine that TellTale peeps are all over that error, but I'm still gonna say: same problem here.

*joeldee* · 08/31/2010, 09:19 am

Yes, folks are on it!

Thanks,

- Joel

bonnie · 08/31/2010, 09:22 am

Yes, we're working feverishly to fix this. If you can't wait and need to get your disc fix in your cart now, as a preorder, you can come through support@telltalegames.com and I will force the disc into your shopping cart. You will still have to cover shipping, as always.

btw- disc cover is PERFECT! I love it. Poster will be the same awesomeness!

Wiseblood · 08/31/2010, 11:13 am

I actually didn't notice this when I was ordering my disc and poster and submitted my order. My invoice was showing both a DVD for $0 and another Season + DVD for $19 (and my poster). It's already taken care of though (Thanks Bonnie!)

08/31/2010, 07:08 am	#1
allaboardfilms Sound Chaser Join Date: Mar 2010 Location: New Orleans, give or take Posts: 193	Sam & Max Pre-Order Problem Hello all. When I attempt to pre-order the Sam & Max Season 3 DVD, the cart has it showing up as costing me $19.95 even though I already have the episodes. Any idea what the problem is?

08/31/2010, 07:10 am	#2
NeatNit Senior Member Join Date: Jul 2009 Posts: 442	Bought it as part of the Complete Collection? Yeah, email support. __________________ Get and share your cupons here!

08/31/2010, 07:18 am	#5
NeatNit Senior Member Join Date: Jul 2009 Posts: 442	It's showing up because the season is on sale right now, and by buying the DVD you also buy the season... It doesn't really matter, just contact support, no other way. However, to please my curiousity... Did you buy the Complete collection after that? __________________ Get and share your cupons here!

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08/31/2010, 07:18 am	#6
KrixBOI Mouse Clicker Join Date: Mar 2007 Location: Norway Posts: 8	Same thing happening here too

08/31/2010, 07:21 am	#7
WinterSnowblind Senior Member Join Date: Jun 2009 Location: Scotland Posts: 256	I'm getting the same problem. The shop page tells me since I already own all 5 episodes (I pre-ordered the day season 3 was announced!) it's free, but when I go to the checkout it's charging me $20 ontop of the $7 shipping.

08/31/2010, 07:27 am	#8
SamWagner Member Join Date: Mar 2010 Posts: 30	Same Here

08/31/2010, 07:27 am	#9
Symbermine Member Join Date: Dec 2009 Location: Sevilla, Spain Posts: 63	Same problem here.

08/31/2010, 07:33 am	#11
nachtritter Flibustier Join Date: Jun 2009 Posts: 85	I can imagine that TellTale peeps are all over that error, but I'm still gonna say: same problem here.

08/31/2010, 09:19 am	#12
joeldee Telltale Team Join Date: Dec 2007 Posts: 101	Yes, folks are on it! Thanks, - Joel

08/31/2010, 09:22 am	#13
bonnie Senior Member Join Date: Aug 2009 Posts: 289	Yes, we're working feverishly to fix this. If you can't wait and need to get your disc fix in your cart now, as a preorder, you can come through support@telltalegames.com and I will force the disc into your shopping cart. You will still have to cover shipping, as always. btw- disc cover is PERFECT! I love it. Poster will be the same awesomeness!

08/31/2010, 11:13 am	#14
Wiseblood Junior Member Join Date: Aug 2008 Posts: 3	I actually didn't notice this when I was ordering my disc and poster and submitted my order. My invoice was showing both a DVD for $0 and another Season + DVD for $19 (and my poster). It's already taken care of though (Thanks Bonnie!)