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Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com

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Old 08/24/2008, 11:14 pm   #21
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Originally Posted by Tina Russell View Post
(The game will crash as the screen displays "Game Saved," but before you actually see the new save file overwrite the old one; and if you start the game up later, you'll see that your old file has not been replaced, and the new file has not been saved anywhere.)
This is weird! Anyway, thanks!
Back up your file to an SD card!!!

I was having this same issue. Something about the save data was making it crash whenever I saved, I guess. I repeated the test a few times, and eventually the whole save file turned up missing. I had to start over.

Also, if you make a backup, you can probably send the developers a copy of the save so they can debug the issue.
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Old 08/25/2008, 09:22 am   #22
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My friend and I are both having this problem...One of the most obtrusive glitches I've ever encountered, considering how simple it was to run across. Do I have to change my widescreen setting just for that conversation with Coach Z, and then change it back afterward, or must I change the setting for the rest of the game once I get to that point?
Thanks,
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Old 08/25/2008, 10:39 am   #23
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The game should not crash in 4:3, but it *might* crash in widescreen. So you could switch back to widescreen if you want, but you run the risk of a random crash.
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Old 09/01/2008, 02:32 pm   #24
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I too, discovered this error this morning while playing the game as it glitched and froze next to Coach Z. While there is no fix available yet, I am glad to know that the Telltale Team are looking into it. I think the support here is pretty sweet, what I've seen so far in other threads, and that responses are quick, too.

And at least there is a work-around for the error until it is fixed. Thanks, Telltale.
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Old 09/10/2008, 11:13 pm   #25
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Default So, to clarify...

Is there a fix coming for this?

I'd like to know before I purchase. Thanks.
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Old 09/11/2008, 10:04 am   #26
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We are still looking into possible fixes. But for now leaving the game in standard mode and not widescreen bypasses the freeze for most people.
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Old 09/12/2008, 02:40 pm   #27
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We are still looking into possible fixes. But for now leaving the game in standard mode and not widescreen bypasses the freeze for most people.
Thanks for the response. Guess I'll just wait it out and buy both episodes once there's a patch or update confirmed.
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Old 12/05/2008, 06:10 am   #28
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So, any progress on fixing this in the last 3-4 months?
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Old 02/04/2009, 06:35 pm   #29
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I'll take that as a no, then?
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Old 04/12/2009, 01:25 am   #30
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I guess it is... I still haven't bought the fifth episode because I heard it can freeze also.
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Old 09/12/2010, 08:09 am   #31
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Me tooooo !!!!!
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Old 09/12/2010, 10:06 am   #32
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Me tooooo !!!!!
congraturation for digging up an 1 year old thread! You are winner!
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Old 09/16/2010, 04:59 am   #33
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Eh, if the problem still exists, then why not? The way I see it, Telltale owes us a working game, so I think bumping a thread once a year isn't too much nagging...

See y'all next year, folks!
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Old 09/15/2011, 11:19 pm   #34
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Well...

bump.
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Old 09/21/2011, 07:07 pm   #35
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