Telltale Games

GunarmDyne · 11/13/2010, 08:59 am

I'm currently trying to play Strong Bad Episode 5 on a dual-screen monitor with Windows 7 and the game tries to load in fullscreen mode, then immediately crashes and shuts down. The other episodes (which I played on my previous computer) all load without trouble and are in Windowed mode.

Is there a workaround for this problem so I can finish the game?

*DjNDB* · 11/13/2010, 10:22 am

Make sure your display color depth is set to 32 bit.
Also try disabling the second display while playing the game.

If that's not working, try downloading and installing the episode again, after clearing your browser cache.

A dxdiag log could also be helpful.

Deleting the browser cache:
Before downloading the game again you should delete your browsers cache/temporary internet files so that it is not loaded from there:

Internet Explorer 7: In the menu choose "Extras/Delete Browsing History...". In the resulting Window select "Delete files..." for "Temporary Internet Files".

In recent Firefox and Internet Explorer 8 you can delete the cache/temporary internet files with CTRL-Shift-Del.

In Firefox you would only select "Cache".

In Internet Explorer only select "Temporary Internet Files".
Uncheck all other boxes in each case.

After installation check if the error still occurs.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

GunarmDyne · 11/13/2010, 10:35 am

I got it working after disabling the dual display and it runs without trouble after getting it off fullscreen mode. Thanks!

11/13/2010, 08:59 am	#1
GunarmDyne Junior Member Join Date: Aug 2009 Posts: 2	Strong Bad E5 Crashes on Windows 7 I'm currently trying to play Strong Bad Episode 5 on a dual-screen monitor with Windows 7 and the game tries to load in fullscreen mode, then immediately crashes and shuts down. The other episodes (which I played on my previous computer) all load without trouble and are in Windowed mode. Is there a workaround for this problem so I can finish the game?

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11/13/2010, 10:22 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Make sure your display color depth is set to 32 bit. Also try disabling the second display while playing the game. If that's not working, try downloading and installing the episode again, after clearing your browser cache. A dxdiag log could also be helpful. Deleting the browser cache: Before downloading the game again you should delete your browsers cache/temporary internet files so that it is not loaded from there: Internet Explorer 7: In the menu choose "Extras/Delete Browsing History...". In the resulting Window select "Delete files..." for "Temporary Internet Files". In recent Firefox and Internet Explorer 8 you can delete the cache/temporary internet files with CTRL-Shift-Del. In Firefox you would only select "Cache". In Internet Explorer only select "Temporary Internet Files". Uncheck all other boxes in each case. After installation check if the error still occurs. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

11/13/2010, 10:35 am	#3
GunarmDyne Junior Member Join Date: Aug 2009 Posts: 2	I got it working after disabling the dual display and it runs without trouble after getting it off fullscreen mode. Thanks!