Telltale Games

jools33 · 08/31/2007, 09:00 am

I bought the SamnMax DVD today (in Stockholm - Sweden) and was gutted to open it and find no bonus material as promised on the box - so no Steve Purcell goodies. I took it back to the shop (GAME) and got a refund - then tried in EB Games instead - and it was the same story there - none of their copies come with the bonus material - although it is promised on the DVD casing. As its the 1st day of the box versions release in Sweden - perhaps the publishers messed up in some way. What I'd like to know is if there is any intention of launching the game in Europe (or Sweden) with the Bonus material included - if so - how where do I get it from? - and wonder if any other Europeans have similar problems - if so feel free to comment here - so as we can communicate this to Telltale et all.

tabacco · 08/31/2007, 09:10 am

We don't control the packaging of the retail version, unfortunately. That's a question for JoWood, the publisher

Emily · 08/31/2007, 09:14 am

I'm trying to get more info about this. We weren't even aware there was a Swedish version of the game. (Or is it the English version that you purchased in Sweden?)

To be clear - are the bonus materials (i.e. trailers, behind the scenes video, concept art, etc.) included on the DVD? The only physical thing that should be in there is a poster. I know the box makes it look like there are sheets of concept art included, but those are electronic on the disc. Please let us know if it's just the poster that's missing or if you don't have any extras on the DVD, either.

riggs · 09/03/2007, 03:52 am

I'm also in this situation, but I'm in the UK. Bought the DVD from Play.com (this one). So, the item description (and the blurb on the back of the box) state that there's a 'full sized poster' included...but it's not. All I have is the game disc and manual.

I believe that everything else (concept artwork, trailers etc) is included on the disc, correct? I'll have a look tonight and make sure it is there...

patters · 09/03/2007, 04:14 am

i looked at JoWood's site and in the features on their site and the poster is not there http://www.jowood.com/?lang=en&site=2&gameid=sammax

i believe this is due to laziness i suggest emailing jowood and complaining due to false advertising contact page

backslash · 09/03/2007, 04:23 am

I'd say some of the worldwide online stores have simply done a cut&paste job from the american listings

riggs · 09/03/2007, 04:29 am

Quote:

Originally Posted by backslash

I'd say some of the worldwide online stores have simply done a cut&paste job from the american listings

But even the packaging states there's a poster included!

I may complain to JoWood and see what they've got to say (and possibly try and send it back to Play.com). It's not really a big deal, but still, gotta think about principle!

Just out of interest, where could I purchase the 'proper' version? I've only just ordered some stuff from Telltale (signed print & teeshirt) and don't really want to pay the shipping charges again...are there any UK suppliers that stock the correct version of the game (ie, different packaging, poster included etc)?

patters · 09/03/2007, 04:41 am

Quote:

Originally Posted by riggs

But even the packaging states there's a poster included!

I may complain to JoWood and see what they've got to say (and possibly try and send it back to Play.com). It's not really a big deal, but still, gotta think about principle!

Just out of interest, where could I purchase the 'proper' version? I've only just ordered some stuff from Telltale (signed print & teeshirt) and don't really want to pay the shipping charges again...are there any UK suppliers that stock the correct version of the game (ie, different packaging, poster included etc)?

you could try and cancel your order by contacting support if it hasn't been dispatched no uk suppliers stock telltales version but it is worth it and you could order the poster print as well if you particularly want a print

riggs · 09/03/2007, 04:58 am

Quote:

Originally Posted by patters

you could try and cancel your order by contacting support if it hasn't been dispatched no uk suppliers stock telltales version but it is worth it and you could order the poster print as well if you particularly want a print

Screw it - I'll just leave it for the moment. I'll contact JoWood though, give them an earfull about false advertising and explain the basics of proofing cover designs/blurb text (something which they obviously don't do/understand)!!

My order has already shipped so it's too late. I reckon I'll just wait until Season 2 is released in physical format, then just order both seasons direct from Telltale.

wisp · 09/03/2007, 05:19 am

...but the telltale version does not include a poster as well. just to clarify that fact.

riggs · 09/03/2007, 05:24 am

Quote:

Originally Posted by wisp

...but the telltale version does not include a poster as well. just to clarify that fact.

Quote:

Originally Posted by Emily

The only physical thing that should be in there is a poster...

backslash · 09/03/2007, 05:48 am

Quote:

Originally Posted by riggs

Quote:

Originally Posted by Emily

The only physical thing that should be in there is a poster...

Emily's talking about the american retail version which should apply to all countries but for some reason doesn't

wisp · 09/03/2007, 05:50 am

hmm, it didn't clarify anything. only more confusion, sorry. the season one disc telltale sells at their store is a different version than the official retail by jowood.
the telltale version consists of a dvd with the six episodes and some bonus content, a two-page booklet and the dvd case itself. the retail version has bonus content on the disc as well, but different from the telltale disc and is supposed to have a poster included. right?
the retail has a 3d-rendered artwork on the cover, whille the telltale disc features a more stylish image drawn by steve purcell.

riggs · 09/03/2007, 06:03 am

Righty...it all makes sense now. I have got my monday head attached though, so the brain isn't fully operational at the moment!

So, it seems that the American (DreamCatcher) version includes the poster, whereas the European (JoWood) version doesn't. Well, like I said, I'll check the disc when I get home from work and make sure all the bonus content is there, then send a complaint email to JoWood...

I suggest everyone else in this situation does the same. The more complaints JoWood get, the more inclined they'll be to sort it out (either by offering the poster, FOC to anyone that didn't receive it (pretty unlikely), or reprint the box art and remove the 'includes full-sized poster' comment).

Emily · 09/03/2007, 02:21 pm

I was talking about JoWood's version, which should contain a poster inside the DVD case. The rest of the extras -- including the concept art -- should be on the DVD.

I have been in touch with JoWood and learned that an early production run of the European release did not include the poster. This was accidental and they are going to rectify it for the customers who were affected. When I hear back from them who you guys should contact about the missing poster, I will post the information here.

riggs · 09/03/2007, 10:08 pm

Fantastic, thanks Emily

Emily · 09/04/2007, 09:42 am

Anyone who's missing a poster from their retail purchase can contact Markus Reutner at JoWood (mreutner@jowood.com) to ask for a replacement.

jools33 · 09/04/2007, 11:40 am

Just to clarify - from my original post - I was referring to the english language version that is on sale in Sweden (by Jowood) - which is missing the poster - and any other extras that there maybe - all it contained was a manual and a DVD - I purchased it from GAME - and took it back for refund when I realised - I then checked at EB Games - and theirs were also missing all extras / poster, I told GAME to contact me if they get in a new version with a poster - so I'm waiting to hear back - I also asked them to contact Jowood - to apply more pressure...

Emily · 09/04/2007, 11:54 am

And to clarify on my end - the only physical thing that should be inside the DVD case is a poster (plus the DVD and the manual, of course). The rest of the extras are on the DVD.

It sounded like just the first production run had this problem, but it might be worth contacting Markus at JoWood to ask when they expect stores to have the version with the poster in stock.

JK1985 · 09/05/2007, 01:14 pm

hi! I'm also from Sweden. I saw the season 1 dvd in a Ebgames store and as I understand it the Swedish version is packaged in a DVD case and not that nice big box?

08/31/2007, 09:00 am	#1
jools33 Junior Member Join Date: Aug 2007 Posts: 2	No Poster / extras with season1 DVD in Sweden I bought the SamnMax DVD today (in Stockholm - Sweden) and was gutted to open it and find no bonus material as promised on the box - so no Steve Purcell goodies. I took it back to the shop (GAME) and got a refund - then tried in EB Games instead - and it was the same story there - none of their copies come with the bonus material - although it is promised on the DVD casing. As its the 1st day of the box versions release in Sweden - perhaps the publishers messed up in some way. What I'd like to know is if there is any intention of launching the game in Europe (or Sweden) with the Bonus material included - if so - how where do I get it from? - and wonder if any other Europeans have similar problems - if so feel free to comment here - so as we can communicate this to Telltale et all.

09/03/2007, 04:14 am	#5
patters Take another photo Join Date: Apr 2007 Location: uk, manchester university Posts: 1,390	i looked at JoWood's site and in the features on their site and the poster is not there http://www.jowood.com/?lang=en&site=2&gameid=sammax i believe this is due to laziness i suggest emailing jowood and complaining due to false advertising contact page __________________ Take another photo for your book http://twitter.com/Patters666

09/05/2007, 01:14 pm	#20
JK1985 Senior Member Join Date: Oct 2006 Location: Sweden Posts: 148	hi! I'm also from Sweden. I saw the season 1 dvd in a Ebgames store and as I understand it the Swedish version is packaged in a DVD case and not that nice big box? __________________ Is telltale a real word? Yes it is! http://www.sun-island.se

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08/31/2007, 09:10 am	#2
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	We don't control the packaging of the retail version, unfortunately. That's a question for JoWood, the publisher

08/31/2007, 09:14 am	#3
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I'm trying to get more info about this. We weren't even aware there was a Swedish version of the game. (Or is it the English version that you purchased in Sweden?) To be clear - are the bonus materials (i.e. trailers, behind the scenes video, concept art, etc.) included on the DVD? The only physical thing that should be in there is a poster. I know the box makes it look like there are sheets of concept art included, but those are electronic on the disc. Please let us know if it's just the poster that's missing or if you don't have any extras on the DVD, either.

09/03/2007, 03:52 am	#4
riggs Junior Member Join Date: Sep 2007 Posts: 6	I'm also in this situation, but I'm in the UK. Bought the DVD from Play.com (this one). So, the item description (and the blurb on the back of the box) state that there's a 'full sized poster' included...but it's not. All I have is the game disc and manual. I believe that everything else (concept artwork, trailers etc) is included on the disc, correct? I'll have a look tonight and make sure it is there...

09/03/2007, 04:23 am	#6
backslash Ask me about GrimFandango Join Date: Aug 2007 Location: Perth, WA Posts: 116	I'd say some of the worldwide online stores have simply done a cut&paste job from the american listings

09/03/2007, 05:19 am	#10
wisp annoying...and ignored Join Date: Aug 2007 Location: somewhere, Germany Posts: 1,142	...but the telltale version does not include a poster as well. just to clarify that fact.

09/03/2007, 05:50 am	#13
wisp annoying...and ignored Join Date: Aug 2007 Location: somewhere, Germany Posts: 1,142	hmm, it didn't clarify anything. only more confusion, sorry. the season one disc telltale sells at their store is a different version than the official retail by jowood. the telltale version consists of a dvd with the six episodes and some bonus content, a two-page booklet and the dvd case itself. the retail version has bonus content on the disc as well, but different from the telltale disc and is supposed to have a poster included. right? the retail has a 3d-rendered artwork on the cover, whille the telltale disc features a more stylish image drawn by steve purcell.

09/03/2007, 06:03 am	#14
riggs Junior Member Join Date: Sep 2007 Posts: 6	Righty...it all makes sense now. I have got my monday head attached though, so the brain isn't fully operational at the moment! So, it seems that the American (DreamCatcher) version includes the poster, whereas the European (JoWood) version doesn't. Well, like I said, I'll check the disc when I get home from work and make sure all the bonus content is there, then send a complaint email to JoWood... I suggest everyone else in this situation does the same. The more complaints JoWood get, the more inclined they'll be to sort it out (either by offering the poster, FOC to anyone that didn't receive it (pretty unlikely), or reprint the box art and remove the 'includes full-sized poster' comment).

09/03/2007, 02:21 pm	#15
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	I was talking about JoWood's version, which should contain a poster inside the DVD case. The rest of the extras -- including the concept art -- should be on the DVD. I have been in touch with JoWood and learned that an early production run of the European release did not include the poster. This was accidental and they are going to rectify it for the customers who were affected. When I hear back from them who you guys should contact about the missing poster, I will post the information here.

09/03/2007, 10:08 pm	#16
riggs Junior Member Join Date: Sep 2007 Posts: 6	Fantastic, thanks Emily

09/04/2007, 09:42 am	#17
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Anyone who's missing a poster from their retail purchase can contact Markus Reutner at JoWood (mreutner@jowood.com) to ask for a replacement.

09/04/2007, 11:40 am	#18
jools33 Junior Member Join Date: Aug 2007 Posts: 2	Just to clarify - from my original post - I was referring to the english language version that is on sale in Sweden (by Jowood) - which is missing the poster - and any other extras that there maybe - all it contained was a manual and a DVD - I purchased it from GAME - and took it back for refund when I realised - I then checked at EB Games - and theirs were also missing all extras / poster, I told GAME to contact me if they get in a new version with a poster - so I'm waiting to hear back - I also asked them to contact Jowood - to apply more pressure...

09/04/2007, 11:54 am	#19
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	And to clarify on my end - the only physical thing that should be inside the DVD case is a poster (plus the DVD and the manual, of course). The rest of the extras are on the DVD. It sounded like just the first production run had this problem, but it might be worth contacting Markus at JoWood to ask when they expect stores to have the version with the poster in stock.