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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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12/11/2010, 02:49 am
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#1 |
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Junior Member
Join Date: Jul 2009
Location: U.K
Posts: 4
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Sam & Max Complete Collection ordering DVDs have to pay full price not just shipping.
Last night I brought the Sam & Max: Complete Collection and this morning I’ve been trying to buy DVDs of each season.
Season one – when I put my order number in the upgrade box it says “Invalid Number” and the full price was shown once I went to the checkout and put my address details in I had to pay for the dvd and not just the shipping Season two - same thing happens as season one. Season three – it says “It doesn't look like you own any episodes - if you already own The Devil's Playhouse, log-in to claim your free disc. If you don't own it yet, you can still buy the full season at a special price today and claim a free DVD!” So the Telltale store doesn’t seem to recognise that I own the Sam & Max seasons and I still have to pay full price for the dvds and not just shipping cost. Any I doing something wrong hope you can help. Many thanks |
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12/11/2010, 03:57 am
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#2 |
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Snout and crossrashers
Join Date: Jun 2009
Posts: 38
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you are (from what I have read earlier on the forums, I don't work for tell tale) supposed to be able to order the dvd's for free (+shipping) if you own the collection.
It seems though, that the shop system doesn't always (ever?) recognise the bundle when it comes to authenticating you as owning all 3 seasons. I'm sure someone from telltale will be along to tell you how to proceed, but in the meantime check out the stickied thread dealing with it in this very forum  http://www.telltalegames.com/forums/...ad.php?t=17063 |
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12/11/2010, 07:29 am
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#3 |
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Junior Member
Join Date: Sep 2010
Posts: 6
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Hey samson, I had the same problem too. I believe I'd read somewhere that this is the case if you had bought all 3 seasons as a collection. What I did was to email support and ask them to help me add the DVDs to my cart; Amy replied within a day
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12/11/2010, 08:38 am
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#4 |
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Junior Member
Join Date: Jul 2009
Location: U.K
Posts: 4
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I've just emailed support thank you for your help
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