Telltale Games

Sonekana · 02/06/2011, 04:46 pm

Hello there!

I would really appreciate some technical help for Sam and Max.

I bought the S&M complete collection a couple of days ago, and I downloaded the 1st episode of the 2nd season. It works fine, despite some lagging. However, the real problem are the crashes that occur during the game. It seems that whenever I change locations, i.e go from the town to in front of Santa's workshop, the screen will stick on the black screen that appears before you change locations, and then I get a white screen with a huge square in the top-left corner. And then the usual error-reporting window (on Windows XP, that's the computer I use) pops up.

So what should I do? I had the graphics down to the lowest computer screen setting (I can't remember, but it's the lowest for sure, because it runs fastest on that setting) the computer I use is a desktop Windows XP with an eMachines monitor. I've had this computer for probably about 6-8 years now, and it always pops up with a window stating my virtual memory is too low. Is Sam and Max too memory heavy for my computer? I run Deus Ex on this computer and it has no problem, along with Bejewled, and a couple others.

Any help would be awesome!

Shyguy · 02/07/2011, 02:47 am

What's your ram size?

Sonekana · 02/07/2011, 02:56 pm

Quote:

Originally Posted by Shyguy

What's your ram size?

I believe 512 RAM.

Shyguy · 02/07/2011, 10:40 pm

That's pretty low, and that could be your problem. But since you can run Deus Ex with no problems, I don't quite know.

Sonekana · 02/08/2011, 04:34 pm

Quote:

Originally Posted by Shyguy

That's pretty low, and that could be your problem. But since you can run Deus Ex with no problems, I don't quite know.

Okay, I see. My dad suggested it could be the version of the DirectX that could be causing the problem, but I'm not for sure.

Thanks so much though! ^^

Banned User · 02/11/2011, 11:47 am

512 is very low. Make sure your disk drive isn't full and check it for errors. With that little amount of memory your machine is having to swap stuff to virtual memory, which writes it to disk, in order to free up enough to load the next scene. If there are any disk errors or if your swap file is too small it will cause crashes. I'm not even sure 512 even meets the minimum requirements? To be sure right click 'my computer' and click properties. It should tell you how much memory right there.

You can your swap file by right clicking my computer > under properties and advanced > performance. I think.

Yep here are the requirements: I recommend you upgrade.
PC System Requirements:
Operating system:
Windows XP / Vista / Windows 7
Processor: 2.0 GHz +
(3 GHz Pentium 4 or equivalent rec.)
Memory: 1GB
Sound: DirectX 8.1 sound device
Video: 128MB
DirectX 8.1-compliant video card (128MB rec.)
DirectX™: Version 9.0c or better

Sonekana · 02/11/2011, 04:38 pm

Thank you so much! I'm looking into it now. We cleaned the computer of Internet files that were using up the RAM, and it runs a little better now. I'm playing S2Ep.2 now, and with the computer a little cleaned, it runs with less crashes. Your advice is really helpful, I will look into it some more. One question though, how would I check my hard drive for errors and make sure it's not full? I'm a little curious. Thank you!

Banned User · 02/17/2011, 12:05 pm

Well first Internet files or files in general don't take up memory. They take up hard drive space.

To check drive space just double click on 'my computer'. Right click the C: drive and click properties. From there you can see drive space free and used. Also there is a tab there that says tools. From there you can check you disk for errors.

Sonekana · 02/18/2011, 04:41 pm

Quote:

Originally Posted by Banned User

Well first Internet files or files in general don't take up memory. They take up hard drive space.

To check drive space just double click on 'my computer'. Right click the C: drive and click properties. From there you can see drive space free and used. Also there is a tab there that says tools. From there you can check you disk for errors.

Oh, I see. Thank you so much, this really helps. ^^

02/06/2011, 04:46 pm	#1
Sonekana just went there. Join Date: Feb 2011 Location: The Wild West.. Posts: 123	Help with crashes in S&M on PC? Hello there! I would really appreciate some technical help for Sam and Max. I bought the S&M complete collection a couple of days ago, and I downloaded the 1st episode of the 2nd season. It works fine, despite some lagging. However, the real problem are the crashes that occur during the game. It seems that whenever I change locations, i.e go from the town to in front of Santa's workshop, the screen will stick on the black screen that appears before you change locations, and then I get a white screen with a huge square in the top-left corner. And then the usual error-reporting window (on Windows XP, that's the computer I use) pops up. So what should I do? I had the graphics down to the lowest computer screen setting (I can't remember, but it's the lowest for sure, because it runs fastest on that setting) the computer I use is a desktop Windows XP with an eMachines monitor. I've had this computer for probably about 6-8 years now, and it always pops up with a window stating my virtual memory is too low. Is Sam and Max too memory heavy for my computer? I run Deus Ex on this computer and it has no problem, along with Bejewled, and a couple others. Any help would be awesome! __________________ ..when I kick it.

02/11/2011, 11:47 am	#6
Banned User All Hail Sammun-Mak Join Date: Jul 2009 Location: US of A Posts: 107	512 is very low. Make sure your disk drive isn't full and check it for errors. With that little amount of memory your machine is having to swap stuff to virtual memory, which writes it to disk, in order to free up enough to load the next scene. If there are any disk errors or if your swap file is too small it will cause crashes. I'm not even sure 512 even meets the minimum requirements? To be sure right click 'my computer' and click properties. It should tell you how much memory right there. You can your swap file by right clicking my computer > under properties and advanced > performance. I think. Yep here are the requirements: I recommend you upgrade. PC System Requirements: Operating system: Windows XP / Vista / Windows 7 Processor: 2.0 GHz + (3 GHz Pentium 4 or equivalent rec.) Memory: 1GB Sound: DirectX 8.1 sound device Video: 128MB DirectX 8.1-compliant video card (128MB rec.) DirectX™: Version 9.0c or better Last edited by Banned User; 02/11/2011 at 11:58 am.

02/11/2011, 04:38 pm	#7
Sonekana just went there. Join Date: Feb 2011 Location: The Wild West.. Posts: 123	Thank you so much! I'm looking into it now. We cleaned the computer of Internet files that were using up the RAM, and it runs a little better now. I'm playing S2Ep.2 now, and with the computer a little cleaned, it runs with less crashes. Your advice is really helpful, I will look into it some more. One question though, how would I check my hard drive for errors and make sure it's not full? I'm a little curious. Thank you! __________________ ..when I kick it.

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02/07/2011, 02:47 am	#2
Shyguy Not Important Join Date: Jan 2011 Location: Australia Posts: 216	What's your ram size?

02/07/2011, 10:40 pm	#4
Shyguy Not Important Join Date: Jan 2011 Location: Australia Posts: 216	That's pretty low, and that could be your problem. But since you can run Deus Ex with no problems, I don't quite know.

02/17/2011, 12:05 pm	#8
Banned User All Hail Sammun-Mak Join Date: Jul 2009 Location: US of A Posts: 107	Well first Internet files or files in general don't take up memory. They take up hard drive space. To check drive space just double click on 'my computer'. Right click the C: drive and click properties. From there you can see drive space free and used. Also there is a tab there that says tools. From there you can check you disk for errors.