The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Game Support - General

Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 12/14/2007, 08:57 pm   #1
Tyraa Rane
Member
 
Join Date: Oct 2006
Posts: 74
Default Holy memory leak, Batman? (Ep. 2x01)

Uhhhhh...something tells me Ice Station Santa shouldn't be using this much memory:





I first noticed the problem when the game was lagging horribly after a couple hours of gameplay--I went into the task manager and found out it was using over 900MB of RAM. I saved the game, quit, and rebooted--everything was fine. But I kept an eye on the memory usage, and it kept increasing, especially when I'd move to a different area in the game (ex., going from the neighborhood to the North Pole sometimes caused jumps in memory of over 100MB). When it got back up to 900+MB again, the lag kicked back in--I switched to a lower, non-widescreen resolution (1024x768; earlier I was playing at 1280x720) and the lag resolved, but the memory usage definitely didn't! I let it run for a little while longer, and the picture above is what resulted.

For what it's worth, I do play in windowed mode, and do have some tasks running in the background (IM client, Firefox, etc.) because I'm a horrible multi-tasker, but they've never given me any trouble with Sam & Max (or any other game, for that matter) before.

And if it helps at all, my computer stats are:

Windows XP SP2
Pentium IV 3.2Ghz (w/hyper-threading)
2GB RAM
ATI Mobility Radeon X600 (256MB RAM)
Tyraa Rane is offline   Reply With Quote
Old 12/15/2007, 08:22 am   #2
Maratanos
Senior Member
 
Join Date: Oct 2006
Posts: 851
Default

First off: does each leap to a location add significant memory usage, or only the first time you visit a node?

If it's as I suspect, and only a new node, then I know your problem.

See here.

Apparently their memory manager has some problems and doesn't reclaim memory enough. It's not really a leak, per se, it's just that it's not ever really unloading anything from memory.

I'll leave it up to Telltale to say more.
__________________
I'll combine your MOM with those items!
Maratanos is offline   Reply With Quote
Old 12/15/2007, 01:30 pm   #3
Tyraa Rane
Member
 
Join Date: Oct 2006
Posts: 74
Default

Quote:
Originally Posted by Maratanos View Post
First off: does each leap to a location add significant memory usage, or only the first time you visit a node?

If it's as I suspect, and only a new node, then I know your problem.
Hmm. I'm working from memory here (...har), but it does seem like visiting new nodes causes the most significant jumps in memory usage--or if I haven't visited a node in quite a while. Basically, the longer it takes to load a node, the more memory the game bites off.

Cutscenes and nodes where there's a lot going on in the background seem to eat up more memory, too, which only makes sense--the problem is that it's not letting go of the memory once it's used it.

Edit: Okay, I just checked now (and finished the game)--it's definitely a problem with loading new nodes. Stinky's Diner and Santa's Workshop seem to be the worst offenders; loading Santa's Workshop for the first time (in this period of gameplay) resulted in a jump of almost 200MB in memory usage. However, revisiting nodes also causes memory hoggage...only in considerably smaller amounts, say 10 - 50MB or so.

Also, I swear the problem gets progressively worse as the game goes on. This time, I only got about half an hour of gameplay in before the game had eaten up 900MB+ of memory and I started having lag issues.

Last edited by Tyraa Rane; 12/15/2007 at 05:55 pm. Reason: additional info
Tyraa Rane is offline   Reply With Quote
Old 12/15/2007, 06:16 pm   #4
Mel
Rowr!
 
Mel's Avatar
 
Join Date: Oct 2006
Location: Ohio
Posts: 834
Default

Quote:
Originally Posted by Tyraa Rane View Post
And if it helps at all, my computer stats are:

Windows XP SP2
Pentium IV 3.2Ghz (w/hyper-threading)
2GB RAM
ATI Mobility Radeon X600 (256MB RAM)
I have a laptop with that exact same video card (except it's 128 MB) and a 2.8 GHz Pentium IV (I have less RAM than you). My problem was massive choppiness after a bit of playing and it was especially bad for me when I went to the North Pole and into Santa's workshop. They may be entirely different things. But I never checked the memory usage so who knows?

That probably doesn't help but your computer specs really leapt out at me (as they're somewhat similar to mine).
__________________
“I do not at all understand the mystery of grace - only that it meets us where we are but does not leave us where it found us.” - Ann Lamott

http://hikergirl.tumblr.com
Mel is offline   Reply With Quote
Old 12/16/2007, 10:13 am   #5
Tyraa Rane
Member
 
Join Date: Oct 2006
Posts: 74
Default

Quote:
Originally Posted by Mel View Post
I have a laptop with that exact same video card (except it's 128 MB) and a 2.8 GHz Pentium IV (I have less RAM than you). My problem was massive choppiness after a bit of playing and it was especially bad for me when I went to the North Pole and into Santa's workshop. They may be entirely different things. But I never checked the memory usage so who knows?
It could be the memory issue...I think Santa's Workshop causes the huge jump in memory use just because there's so much going on there (the toy plane moving around overhead, like that). Same with Stinky's Diner--lots of things and people to examine/interact with.

I don't remember having a big problem with the North Pole exterior, but it would get laggy if memory use was already sky-high. Maybe you could try and recreate the problem and then check on memory use? I'm willing to bet we've got the same problem.
Tyraa Rane is offline   Reply With Quote
Old 12/19/2007, 04:43 pm   #6
Phoenix
Junior Member
 
Join Date: Dec 2007
Posts: 3
Default

I've had this problem too. I've also had it throughout the whole of Season 1. But it wasn't as troublesome as in Ice Station Santa. Ice Station Santa is so frustratingly laggy after entering several locations that there's absolutely no fun in playing it.

I do have a bit of a low end computer, but even if I had a better computer, no game should take up a Gig of memory.

Pentium IV 2Ghz
ATi Radeon 9600XT (128mb)
512mb RAM

I really hope this issue will get resolved.
Phoenix is offline   Reply With Quote
Old 12/19/2007, 04:56 pm   #7
Emily
Formerly of the Telltale Team
 
Emily's Avatar
 
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
Default

Some chugging issues have been resolved in 202. When that comes out, anyone who had trouble with 201, please let us know if it's better!
Emily is offline   Reply With Quote
Old 12/23/2007, 06:37 pm   #8
bsplay
Junior Member
 
Join Date: Dec 2007
Posts: 1
Default

I'm having the same problem. I have 2gigs of RAM and the game is using 1.
bsplay is offline   Reply With Quote
Old 12/24/2007, 01:50 am   #9
Guybrush Threepwood
You fight like a cow!
 
Guybrush Threepwood's Avatar
 
Join Date: Mar 2007
Location: England
Posts: 2,228
Default

Just popping in to tell you how awesome this thread title is.
__________________
Sign here for Bone 3! (with 701+ signatures!)
Guybrush Threepwood is offline   Reply With Quote
Old 12/30/2007, 04:15 pm   #10
lpsavoie
Junior Member
 
Join Date: Dec 2007
Posts: 1
Default

Same problem here, I had the same problem with season 1, but now it's a lot worse !

Athlon XP 2500+
512mb of RAM
Geforce4 MX440 graphics card
Asus A7V8X-X motherboard
Windows XP SP2 french
lpsavoie is offline   Reply With Quote
Old 12/31/2007, 06:33 pm   #11
Molokov
Dingo in a Maternity Ward
 
Molokov's Avatar
 
Join Date: Apr 2007
Location: Adelaide, Australia
Posts: 1,139
Default

I've experienced the memory hoggage too - throughout Season 1 and now with 201.

However, I did have to manually kill the 201 process a few times when I had fullscreen mode on and picked a bad resolution - no way to undo it!

Played in window mode (non-fullscreen) after that at a better resolution and it was fine. When the game got laggy due to too much memory usage, a save/quit/reload was good.

Hoping that the memory allocation/freeing used in future episodes is better!
Molokov is offline   Reply With Quote
Old 01/27/2008, 07:07 pm   #12
Phoenix
Junior Member
 
Join Date: Dec 2007
Posts: 3
Default

Quote:
Originally Posted by Emily View Post
Some chugging issues have been resolved in 202. When that comes out, anyone who had trouble with 201, please let us know if it's better!
Just wanted to let you know that it finally works! Yay! The size of 201 made it near impossible to play with the memory leak (Season 1 was still playable), but with the awesome new episode, I can finally wander around aimlessly again without worrying about filling up my memory!
Phoenix is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sam & Max Episode 3 -- Memory leak? Sir Lemming Game Support - General 99 09/19/2007 07:46 pm


All times are GMT -8. The time now is 07:38 am.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy