Telltale Games

Ginger · 10/11/2007, 06:17 pm

System is 2.0 Core Duo, NVIDIA GeForce 7600 GS, 1GB RAM, 512 MB, Windows XP Pro SP2, Direct X 4.09.0000.0904.

CSI Hard Evidence installed ok but upon clicking on Play the game crashes. I do not see the CSI menu and it does not give any error messages. I only have a completely black screen with a white cursor. Any thoughts!!

Kaldire · 10/11/2007, 09:47 pm

have you tried the other threads on this topic? I has great suggestions!
(hint)
start with running csi4.exe and not using the original shortcut and if that doesnt work try updating gforce drivers

Jay33e · 10/12/2007, 01:54 am

I had something like this very simular to mine. This solved it:

Quote:

Originally Posted by Will

Also, try moving or renaming UM.dll. That should be an extra stopgap to stop the updater, just in case.

Should that fail then try launching the game directly from CSI4.exe in the games installer directory (don't close the directory window.)

CsiFan101 · 10/20/2007, 04:42 am

try this. it worked for me! go into the csi hard evidence folder. there is a file called um.dll or something. Rename it to UM. Oh and disconnent your computer from the internet while playing the game.

Blotched Blogger · 10/23/2007, 05:43 am

ha ha ha ha, you have an good pc, maybe this game is not advanced enough for the duo cores

Emily · 10/25/2007, 12:29 pm

Quote:

ha ha ha ha, you have an good pc, maybe this game is not advanced enough for the duo cores

Uncalled for (and also untrue). Stop trolling, please.

Ginger, let us know if the UM.dll suggestion fixes it for you.

avm · 11/24/2007, 11:50 am

At last! Had enourmous problems witht he last game on both our computers - it would not play with latest drivers. One of out computers is very good and very new and it wouldn't work. Only worked months later and for no known reason.

Same issues with this game on both computers. The UM fix did fix it - amazing. Wish i knew why it worked tho - cheers

cazzam · 12/25/2007, 06:24 pm

I have been trying all day to install csi hard evidence. I cant find the install button on my start menu. I have a windows xp. Can someone please help me.

*Seg* · 12/26/2007, 12:06 pm

Cazzam:

When you insert the disk on your computer, does a CSI window show up after a few moments? If not, try doing this:

Start -> My Computer -> Then double-click on the DVD drive that contains the CSI disk. That should get you started.

cazzam · 12/26/2007, 07:03 pm

A csi window does not open up. I did what you told me to do. I double clicked on the dvd drive and nothing happened. It was blank.

mumbojumbo21 · 12/27/2007, 05:06 am

Have you tried inserting any other disc into the drive and see if they work? The reader on it might've failed.

*Seg* · 12/27/2007, 02:16 pm

What Mumbojumbo21 said, but in addition, are you sure you have a drive that can read DVD disks?

10/11/2007, 06:17 pm	#1
Ginger Junior Member Join Date: Oct 2007 Posts: 1	Can't Play CSI Hard Evidence System is 2.0 Core Duo, NVIDIA GeForce 7600 GS, 1GB RAM, 512 MB, Windows XP Pro SP2, Direct X 4.09.0000.0904. CSI Hard Evidence installed ok but upon clicking on Play the game crashes. I do not see the CSI menu and it does not give any error messages. I only have a completely black screen with a white cursor. Any thoughts!!

11/24/2007, 11:50 am	#7
avm Junior Member Join Date: Nov 2007 Posts: 1	UM At last! Had enourmous problems witht he last game on both our computers - it would not play with latest drivers. One of out computers is very good and very new and it wouldn't work. Only worked months later and for no known reason. Same issues with this game on both computers. The UM fix did fix it - amazing. Wish i knew why it worked tho - cheers

12/25/2007, 06:24 pm	#8
cazzam Junior Member Join Date: Dec 2007 Posts: 2	having trouble installing csi hard evidence I have been trying all day to install csi hard evidence. I cant find the install button on my start menu. I have a windows xp. Can someone please help me.

12/26/2007, 12:06 pm	#9
Seg Telltale Team Join Date: Oct 2006 Location: San Rafael, CA Posts: 383	Cazzam: When you insert the disk on your computer, does a CSI window show up after a few moments? If not, try doing this: Start -> My Computer -> Then double-click on the DVD drive that contains the CSI disk. That should get you started. __________________ Seg Special Projects Producer Telltale Games (Formerly a Content Programmer, 2010-2011) (Formerly the Build & Distribution Engineer, 2007-2010)

12/27/2007, 02:16 pm	#12
Seg Telltale Team Join Date: Oct 2006 Location: San Rafael, CA Posts: 383	What Mumbojumbo21 said, but in addition, are you sure you have a drive that can read DVD disks? __________________ Seg Special Projects Producer Telltale Games (Formerly a Content Programmer, 2010-2011) (Formerly the Build & Distribution Engineer, 2007-2010)

10/11/2007, 09:47 pm	#2
Kaldire Senior Member Join Date: Nov 2006 Location: Sacramento California Posts: 886	have you tried the other threads on this topic? I has great suggestions! (hint) start with running csi4.exe and not using the original shortcut and if that doesnt work try updating gforce drivers

10/20/2007, 04:42 am	#4
CsiFan101 Junior Member Join Date: Oct 2007 Posts: 4	try this. it worked for me! go into the csi hard evidence folder. there is a file called um.dll or something. Rename it to UM. Oh and disconnent your computer from the internet while playing the game.

10/23/2007, 05:43 am	#5
Blotched Blogger Member Join Date: Aug 2007 Posts: 45	ha ha ha ha, you have an good pc, maybe this game is not advanced enough for the duo cores

12/26/2007, 07:03 pm	#10
cazzam Junior Member Join Date: Dec 2007 Posts: 2	A csi window does not open up. I did what you told me to do. I double clicked on the dvd drive and nothing happened. It was blank.

12/27/2007, 05:06 am	#11
mumbojumbo21 Insomniac Join Date: Dec 2007 Posts: 53	Have you tried inserting any other disc into the drive and see if they work? The reader on it might've failed.

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