Telltale Games

teatime007 · 04/28/2011, 05:30 am

Hi,

I bought the Mac version and am trying to play it on my Macbook Pro. However, in full screen mode, often parts of the screen (the animated parts?) will flicker and the whole screen will go black then go back to normal. If I switch fullscreen off, this seems to solve the problem, but I don't like to play in a window. Any ideas?

Thanks.

EDIT: Actually, it happens in windowed mode too. Flickering black screen within the game.

khoidaman · 04/28/2011, 07:29 am

Man I'm getting the same problem. It's too bad because during the cutscenes everything's just dandy, and I like the sense of humour so far.

How does Telltale even go about fixing this? Do they offer downloadable updates or something like xbox and ps3?

spielbergfan1 · 04/28/2011, 07:56 pm

Just wanted to add on to the list of people with flickering issues on the Mac version. Looks like this is a recurrent problem.

What should we do, Telltale?!

fodder · 04/29/2011, 04:28 am

Same here! Fix please!

Insomnica · 04/30/2011, 12:12 am

Just another signature for this issue.

Would really like a speedy fix, I bought this on the Steam Trailer, and so far it doesn't disappoint!

Just that the flickering makes it a bloody task to work through.
I can't properly berate the kid in the station with the flickering background!

Venom · 04/30/2011, 01:52 am

I got it on Steam, which is the Mac and PC version. Playing it on the Mac I encounter pretty various bugs. Once my mouse went away and I had to command+f to get out of the screen, my mouse was still unusable in the game, I basically had to quit and start over.

Also in the bathroom scene, the door didn't show up for some reason, so I saw a pair legs with no body revealed instead... nothing game breaking there, but still bizarre.

Once in a while I will see words appear, and characters lips move, but no sound.

elinbain · 04/30/2011, 10:25 am

Having the same issues on my mac book pro as above.

MrFrosty007 · 05/01/2011, 02:09 am

Same thing here. Fix please.

Razputine · 05/01/2011, 04:22 pm

Me too.

Edit: and I'm using the Steam version, sorry I don't know if there's a standalone version.

Amy Lukima · 05/02/2011, 02:19 pm

We just figured out that this is only affecting Macs with GeForce 330/320 cards. As soon as a have more information I'll let you know. If you're a lurker on the forum yet would like an email when we have more info PM me your email address.

Thanks!

Jadedjak · 05/03/2011, 08:24 pm

Quote:

Originally Posted by Amy Lukima

We just figured out that this is only affecting Macs with GeForce 330/320 cards. As soon as a have more information I'll let you know. If you're a lurker on the forum yet would like an email when we have more info PM me your email address.

Thanks!

Thats great news! Hopefully I wont have it beat before then as I am currently playing it on a VMware XP image. Works flawless in there!

khoidaman · 05/09/2011, 06:17 am

Quote:

Originally Posted by Amy Lukima

We just figured out that this is only affecting Macs with GeForce 330/320 cards. As soon as a have more information I'll let you know. If you're a lurker on the forum yet would like an email when we have more info PM me your email address.

Thanks!

Hey Amy,

My Mac's video card is GMA X3100.

McGoiter · 05/13/2011, 11:46 pm

It won't even run on mine. I keep getting an error message. Tried everything. Every other Telltale game works fine n' dandy too.

MrFrosty007 · 05/14/2011, 02:27 am

This is taking to long. Just gonna install it on the W7 partition (Bootcamp).
Or does the problem also effect play on W7 (seeing as it's still the same video card)?

teatime007 · 05/15/2011, 03:48 am

Just want to point out that I paid for a game weeks ago that I still can't play. Do I have the option for a refund...? (serious question)

flux · 05/15/2011, 07:16 am

Yeah the game wont run on my macbook pro

teatime007 · 05/22/2011, 09:38 am

Well, the lack of response from Telltale on this is frustrating.

To be honest, this situation has made me question my loyalty to Telltale. I have bought multiple seasons of games from them - Sam and Max, Back to the Future among others, and always felt that I was supporting a company I liked. But their post game support has been awful. By all accounts this bug is something that affects every owner of the newer Macbooks (as they all have the same graphic card), so it's not an isolated issue - yet it's been weeks since Telltale took my money and they offer no solution and no update for weeks.

I feel let down and annoyed, and want to know about the possibility of a refund - I would rather play the game but feel that a refund should have been offered (again, no response to this from Telltale, despite the game I bought from them not being fit for purpose, as it doesn't work. Legally in the UK if a product doesn't work as advertised we are entitled to a full refund under the Sale of Goods Act - not sure how this works with internet purchases but I imagine it's similar). I never figured Telltale for one of those companies that is great right up until they have taken your money, then they don't care, but that's how I feel about them now.

I will be far more cautious about giving Telltale my money in the future and will be advising others the same.

KennyHass · 05/29/2011, 09:29 am

I played with steam for mac and got a problem like that. I'm not sure how can I resolve it, just change back graphic from 800x640 to 1366x768, and it back to normal.

MrFrosty007 · 06/01/2011, 07:52 am

I'm sorry but the lack of updates on how far they are with solving this problem by Telltales is getting annoying!

Update us. Let us know what you're doing and when you hope to have it resolved (or even IF you are doing anything about the problem at all)

It's been well over a month since the problem was posted here and almost a month since the last update from someone from Telltales

MrFrosty007 · 06/01/2011, 07:54 am

appairs the problem was solved. Would've been nice if it was announced here.

http://www.telltalegames.com/forums/...t=24457&page=2

04/28/2011, 05:30 am	#1
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	[Hector] Bugs on Mac version Hi, I bought the Mac version and am trying to play it on my Macbook Pro. However, in full screen mode, often parts of the screen (the animated parts?) will flicker and the whole screen will go black then go back to normal. If I switch fullscreen off, this seems to solve the problem, but I don't like to play in a window. Any ideas? Thanks. EDIT: Actually, it happens in windowed mode too. Flickering black screen within the game.

04/28/2011, 07:29 am	#2
khoidaman Junior Member Join Date: Jan 2011 Posts: 10	Ditto Man I'm getting the same problem. It's too bad because during the cutscenes everything's just dandy, and I like the sense of humour so far. How does Telltale even go about fixing this? Do they offer downloadable updates or something like xbox and ps3?

05/01/2011, 04:22 pm	#9
Razputine Junior Member Join Date: May 2011 Posts: 1	Me too. Edit: and I'm using the Steam version, sorry I don't know if there's a standalone version. Last edited by Razputine; 05/01/2011 at 04:34 pm.

05/13/2011, 11:46 pm	#13
McGoiter Man of 1,000 voices Join Date: Oct 2006 Location: Los Angeles, CA Posts: 35	It won't even run on mine. I keep getting an error message. Tried everything. Every other Telltale game works fine n' dandy too. __________________ http://www.youtube.com/mcgoiter

05/15/2011, 07:16 am	#16
flux Kind of a Big Deal Join Date: Aug 2008 Posts: 5	Yeah the game wont run on my macbook pro __________________ Guybrush Threepwood: What's your name? Slappy Cromwell: Cromwell, Slappy Cromwell. It's not my real name actually. My agent told me my given name just didn't have star quality. Guybrush Threepwood: What was your given name? Slappy Cromwell: Rex Fortune, Adventure Seeker.

04/28/2011, 07:56 pm	#3
spielbergfan1 The Keyblade Wielder Join Date: May 2007 Location: Inside the Second Biggest Monkey Head I've Ever Seen! Posts: 30	Just wanted to add on to the list of people with flickering issues on the Mac version. Looks like this is a recurrent problem. What should we do, Telltale?!

04/29/2011, 04:28 am	#4
fodder Junior Member Join Date: Apr 2011 Posts: 1	Same here! Fix please!

04/30/2011, 12:12 am	#5
Insomnica Junior Member Join Date: Apr 2011 Posts: 1	Just another signature for this issue. Would really like a speedy fix, I bought this on the Steam Trailer, and so far it doesn't disappoint! Just that the flickering makes it a bloody task to work through. I can't properly berate the kid in the station with the flickering background!

04/30/2011, 01:52 am	#6
Venom Vigilante Join Date: Nov 2006 Posts: 42	I got it on Steam, which is the Mac and PC version. Playing it on the Mac I encounter pretty various bugs. Once my mouse went away and I had to command+f to get out of the screen, my mouse was still unusable in the game, I basically had to quit and start over. Also in the bathroom scene, the door didn't show up for some reason, so I saw a pair legs with no body revealed instead... nothing game breaking there, but still bizarre. Once in a while I will see words appear, and characters lips move, but no sound.

04/30/2011, 10:25 am	#7
elinbain Junior Member Join Date: Oct 2010 Posts: 3	Having the same issues on my mac book pro as above.

05/01/2011, 02:09 am	#8
MrFrosty007 Junior Member Join Date: May 2011 Posts: 5	Same thing here. Fix please.

05/02/2011, 02:19 pm	#10
Amy Lukima Senior Member Join Date: Sep 2010 Location: San Francisco CA Posts: 827	We just figured out that this is only affecting Macs with GeForce 330/320 cards. As soon as a have more information I'll let you know. If you're a lurker on the forum yet would like an email when we have more info PM me your email address. Thanks!

05/14/2011, 02:27 am	#14
MrFrosty007 Junior Member Join Date: May 2011 Posts: 5	This is taking to long. Just gonna install it on the W7 partition (Bootcamp). Or does the problem also effect play on W7 (seeing as it's still the same video card)?

05/15/2011, 03:48 am	#15
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	Just want to point out that I paid for a game weeks ago that I still can't play. Do I have the option for a refund...? (serious question)

05/22/2011, 09:38 am	#17
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	Well, the lack of response from Telltale on this is frustrating. To be honest, this situation has made me question my loyalty to Telltale. I have bought multiple seasons of games from them - Sam and Max, Back to the Future among others, and always felt that I was supporting a company I liked. But their post game support has been awful. By all accounts this bug is something that affects every owner of the newer Macbooks (as they all have the same graphic card), so it's not an isolated issue - yet it's been weeks since Telltale took my money and they offer no solution and no update for weeks. I feel let down and annoyed, and want to know about the possibility of a refund - I would rather play the game but feel that a refund should have been offered (again, no response to this from Telltale, despite the game I bought from them not being fit for purpose, as it doesn't work. Legally in the UK if a product doesn't work as advertised we are entitled to a full refund under the Sale of Goods Act - not sure how this works with internet purchases but I imagine it's similar). I never figured Telltale for one of those companies that is great right up until they have taken your money, then they don't care, but that's how I feel about them now. I will be far more cautious about giving Telltale my money in the future and will be advising others the same. Last edited by teatime007; 05/22/2011 at 09:47 am.

05/29/2011, 09:29 am	#18
KennyHass The Mighty Gamers Join Date: May 2011 Location: Bangkok, Thailand Posts: 8	I played with steam for mac and got a problem like that. I'm not sure how can I resolve it, just change back graphic from 800x640 to 1366x768, and it back to normal. __________________ Who cares about Clappers Wreake? I do!

06/01/2011, 07:52 am	#19
MrFrosty007 Junior Member Join Date: May 2011 Posts: 5	I'm sorry but the lack of updates on how far they are with solving this problem by Telltales is getting annoying! Update us. Let us know what you're doing and when you hope to have it resolved (or even IF you are doing anything about the problem at all) It's been well over a month since the problem was posted here and almost a month since the last update from someone from Telltales

06/01/2011, 07:54 am	#20
MrFrosty007 Junior Member Join Date: May 2011 Posts: 5	appairs the problem was solved. Would've been nice if it was announced here. http://www.telltalegames.com/forums/...t=24457&page=2

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