Telltale Games

*Hero1* · 04/01/2011, 11:44 am

Placed order in November 2010.
Items never shipped because of backordered items.
Entered ticket.
Never received reply.
Posted it about it here.
Got backordered items removed from order so it would be shipped.
Order was then changed to "being sent to warehouse."
This was Feb 2011
This status hasn't changed & I still haven't had my order shipped?

The issue number is - 43186

Waiting 5 months for an order to ship seems a little ridiculous?

Tim

PISLIX · 04/02/2011, 02:01 am

I also have the same problem... It's been saying "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." for 2 weeks.

At first I thought, I must send a mail to Amy, but Amy's responses never reached my adress before.
-----
Problem solved. If anything has been done about this, thanks.

Harald B · 04/12/2011, 03:30 am

I've got much the same problem. After all the backordered items in my big order came through, it's been stuck on "has been submitted to our warehouse and will ship soon" since February (IIRC). Mailed support about it last week (I'd had some other stuff on my mind) and got an automated response [issue-46593]‏ but nothing else. If I don't get any response here I'll pm Amy.

nOmArch · 04/16/2011, 09:47 am

My final order (2 x shot glasses, Max hat and the infamous card game) has been submitted to our warehouse or as I like to think sitting in the warehouse for over a month now.

Any ideas when it's gonna ship? I placed the original order in mid December.

Harald B · 05/21/2011, 03:01 am

This still hasn't been resolved, and I'm getting angry now. Seriously, what gives?

Pantagruel's Friend · 05/21/2011, 10:05 am

hmmm, looks like this is my club. order on dec 16 (also included a shot glass - hmmmm), then a notification of delivery start in mid March, and then nothing. no response to emails, no response to forum posts and no response to PMs. now I sent a mail demanding my money back, and guess what? right, no response. I wonder why Telltale is doing this.

Amy Lukima · 05/24/2011, 10:42 am

Quote:

Originally Posted by Pantagruel's Friend

hmmm, looks like this is my club. order on dec 16 (also included a shot glass - hmmmm), then a notification of delivery start in mid March, and then nothing. no response to emails, no response to forum posts and no response to PMs. now I sent a mail demanding my money back, and guess what? right, no response. I wonder why Telltale is doing this.

I have been replying to you. Check your junk mail. I have replied every single time. I even replied from my personal gmail.

Amy Lukima · 05/24/2011, 10:44 am

Quote:

Originally Posted by Harald B

I've got much the same problem. After all the backordered items in my big order came through, it's been stuck on "has been submitted to our warehouse and will ship soon" since February (IIRC). Mailed support about it last week (I'd had some other stuff on my mind) and got an automated response [issue-46593]‏ but nothing else. If I don't get any response here I'll pm Amy.

Don''t Pm me right now. I'm using that to work through the JP refunds. Can you send me a second support ticket? I sent this to our shipping center and never got a reply.
Edit: Scratch that. I'm emailing you now.

Pantagruel's Friend · 05/25/2011, 08:18 am

Quote:

Originally Posted by Amy Lukima

I have been replying to you. Check your junk mail. I have replied every single time. I even replied from my personal gmail.

I've disabled my junk mail filter specifically because of Telltalle mails that got caught there frequently. It was at least a year ago. Now either my provider is blocking your mails (but I do get the newsletter and episode release notifications, even the automated support response), or there's something wrong with my E-mail address when you're replying to my ticket. This is why I posted in the forum, where I got no response either, and you've got to admit from my p.o.v. it's kind of disappointing to say the least.

Anyway, I got the refund, thanks - if the package is still underway somewhere (is it, btw.? I never got any of your replies, so I don't know), and it eventually reaches me, I'll get back to you.

edit: ooops. I just realized that the refund included the bttf game as well. ordered again to set it right. now we're even.

04/01/2011, 11:44 am	#1
Hero1 conclusion jumper Join Date: Oct 2006 Location: melbourne, australia Posts: 1,766	order placed november 2010..still not shipped? Placed order in November 2010. Items never shipped because of backordered items. Entered ticket. Never received reply. Posted it about it here. Got backordered items removed from order so it would be shipped. Order was then changed to "being sent to warehouse." This was Feb 2011 This status hasn't changed & I still haven't had my order shipped? The issue number is - 43186 Waiting 5 months for an order to ship seems a little ridiculous? Tim __________________ Patience is a sharp razor to swallow...

04/02/2011, 02:01 am	#2
PISLIX Member Join Date: Dec 2009 Posts: 93	I also have the same problem... It's been saying "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." for 2 weeks. At first I thought, I must send a mail to Amy, but Amy's responses never reached my adress before. ----- Problem solved. If anything has been done about this, thanks. Last edited by PISLIX; 04/06/2011 at 11:54 am.

04/12/2011, 03:30 am	#3
Harald B Egregious Philosopher Join Date: Jan 2007 Posts: 1,448	I've got much the same problem. After all the backordered items in my big order came through, it's been stuck on "has been submitted to our warehouse and will ship soon" since February (IIRC). Mailed support about it last week (I'd had some other stuff on my mind) and got an automated response [issue-46593]‏ but nothing else. If I don't get any response here I'll pm Amy. __________________ although we do still have a time machine, so I wouldn't completely rule out the possibility. Forgot what T.H.E.M. stands for? Need the lyrics to the War Song? Visit the Sam & Max wiki!

05/21/2011, 03:01 am	#5
Harald B Egregious Philosopher Join Date: Jan 2007 Posts: 1,448	This still hasn't been resolved, and I'm getting angry now. Seriously, what gives? __________________ although we do still have a time machine, so I wouldn't completely rule out the possibility. Forgot what T.H.E.M. stands for? Need the lyrics to the War Song? Visit the Sam & Max wiki!

05/21/2011, 10:05 am	#6
Pantagruel's Friend Still spinning Join Date: Aug 2008 Location: Budapest, Hungary Posts: 626	hmmm, looks like this is my club. order on dec 16 (also included a shot glass - hmmmm), then a notification of delivery start in mid March, and then nothing. no response to emails, no response to forum posts and no response to PMs. now I sent a mail demanding my money back, and guess what? right, no response. I wonder why Telltale is doing this. __________________ Max: Seems like a case of massive co-dependency, doesn't it, Max? I mean Sam.

04/16/2011, 09:47 am	#4
nOmArch Essential 12939 Supply Join Date: Jun 2009 Location: Gloucestershire Posts: 148	My final order (2 x shot glasses, Max hat and the infamous card game) has been submitted to our warehouse or as I like to think sitting in the warehouse for over a month now. Any ideas when it's gonna ship? I placed the original order in mid December.

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