Telltale Games

KateTheKitten · 01/26/2008, 10:44 am

Hi Everyone,

After debating with myself for a few weeks, I finally decided to bite the bullet and spend the $40ish to get Season One plus the bonus disc. I paid through PayPal and was brought to the download page, which looked simple enough.

However, when I clicked the "Download" button on any of the episodes, it asked for my order number and password. Which I entered, but got a message that the password wasn't correct (I was using my regular log-in password, as I wasn't prompted to create a password during checkout). So I clicked the button to get the right password, and got a message that the order number wasn't correct.

I've already e-mailed Support, but I was looking forward to a lazy Saturday of gaming and am frustrated about being out $38 without a game until they respond. Has anyone else experienced this?

Thanks,
Kate

Molokov · 01/26/2008, 06:55 pm

Support will help you. You probably just have to wait until Monday when they're back at work. After all, game designers need weekends too

KateTheKitten · 01/26/2008, 08:36 pm

I know that everyone needs time off...I was just disappointed that I'd paid and was getting nothing. With that said, apparently Telltale's customer service is awesome because I just heard back from someone.

Woo hoo! =)

--Kate

Will · 01/26/2008, 10:09 pm

Yeah, usually one of us keeps an eye on things over the weekend. Sometimes it takes a little longer to get to all of the requests, but we almost always get to them within 24 hours.

jmm · 01/29/2008, 07:27 pm

Quote:

Originally Posted by KateTheKitten

I know that everyone needs time off...I was just disappointed that I'd paid and was getting nothing. With that said, apparently Telltale's customer service is awesome because I just heard back from someone.

Woo hoo! =)

--Kate

Not apparently, it is awesome.

tabacco · 01/29/2008, 07:32 pm

Why thank you

Also, as of today, Season one uses serial numbers just like season two, so everything should be simple all 'round.

01/26/2008, 10:44 am	#1
KateTheKitten Junior Member Join Date: Jan 2008 Posts: 2	Invalid Password + Order Doesn't Exist = No D/L Hi Everyone, After debating with myself for a few weeks, I finally decided to bite the bullet and spend the $40ish to get Season One plus the bonus disc. I paid through PayPal and was brought to the download page, which looked simple enough. However, when I clicked the "Download" button on any of the episodes, it asked for my order number and password. Which I entered, but got a message that the password wasn't correct (I was using my regular log-in password, as I wasn't prompted to create a password during checkout). So I clicked the button to get the right password, and got a message that the order number wasn't correct. I've already e-mailed Support, but I was looking forward to a lazy Saturday of gaming and am frustrated about being out $38 without a game until they respond. Has anyone else experienced this? Thanks, Kate

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Wrong order number ?	RabbityTing	Shopping or Activation Support	5	11/09/2007 08:20 pm
order number says invalid	jadekitten5425	Shopping or Activation Support	16	06/27/2007 11:29 am
Order Still Doesn't Exist -- Yes, I Did The Stuff Listed In The Locked Thread	ben_ethus	Shopping or Activation Support	6	01/05/2007 03:36 pm
Error after inputing order number and password	OnCallDoc	Shopping or Activation Support	33	01/05/2007 02:36 pm
Order Number Doesn't Exist? - READ LAST POST IF YOU'RE GETTING THIS ERROR	ben_ethus	Shopping or Activation Support	19	01/05/2007 01:41 pm

01/26/2008, 06:55 pm	#2
Molokov Dingo in a Maternity Ward Join Date: Apr 2007 Location: Adelaide, Australia Posts: 1,138	Support will help you. You probably just have to wait until Monday when they're back at work. After all, game designers need weekends too

01/26/2008, 08:36 pm	#3
KateTheKitten Junior Member Join Date: Jan 2008 Posts: 2	I know that everyone needs time off...I was just disappointed that I'd paid and was getting nothing. With that said, apparently Telltale's customer service is awesome because I just heard back from someone. Woo hoo! =) --Kate

01/26/2008, 10:09 pm	#4
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Yeah, usually one of us keeps an eye on things over the weekend. Sometimes it takes a little longer to get to all of the requests, but we almost always get to them within 24 hours.

01/29/2008, 07:32 pm	#6
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Why thank you Also, as of today, Season one uses serial numbers just like season two, so everything should be simple all 'round.